Daniel Chaplain

Experience

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  DealerSocket

  Sept 2011 - Jan 2015

  Consultant | Account Manager

  As a Consultant, traveled weekly across North America to onboard auto dealerships onto proprietary CRM software. Spent 3-5 days at each onboarding dealership to acclimate clients to the new SaaS platform through both classroom style teaching as well as one-on- one educating. Overcame objections and provided additional product solutions through use of a high-powered SaaS and its extensions of products and services. As an Account Manager, worked with both internal and external management in order to customize, problem solve, and educate clients on how to effectively utilize an extension to the SaaS platform called “DealerSocket Desking” - a financial presentation tool designed to facilitate the car-buying process. The tool provided payment options for prospective car buyers based on various factors (along with helping to preserve gross income for the dealership). Show less

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  CG Technology

  Feb 2016 - Mar 2019

  Sports Book Ticket Writer

  Explained complex rules and procedures to customers while providing excellent customer service. Handled up to $1,000,000 in cash during major events, while working to ensure compliance with all Nevada Gaming regulations. As closing writer, worked with management to ensure closing balances consistently matched sales reporting. Was relied upon to work all major sporting events, including Super Bowl and March Madness.

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  MGM Resorts International

  Feb 2017 - Jun 2020

  Front Desk Agent | Guest Services Specialist

  At the Bellagio Hotel and Casino, provided each guest with an elevated and customized check-in experience. Utilized SaaS (OPERA) to successfully manage room inventory and reservation details. Employed soft-selling methods in order to provide guests with opportunities to enhance their experience through recommendations based on specific needs and desires. Fielded up to 100 phone calls per shift, coordinating with guests and multiple hotel departments to ensure each guest an experience in line with a 5-star hotel. Show less

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  Yardbird

  Apr 2021 - Jul 2021

  Server
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  Unified ConneXions, Inc.

  Nov 2023 - now

  Managed Services Engineer

  Act as first line of defense for end-users from various municipalities. Duties in tier 1 IT support include: providing customers with resolutions or timelines to resolve for various T1 issues (password resetting, AD privilege adjustments, etc.), hardware/software configuration, escalation of tickets to T2+.