Vicki Cunningham

Experience

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  Queensland Ice Supplies

  Apr 1998 - Nov 2003

  Sales Manager

  My skills in the provision of exemplary customer service through a high sales conversion rate and outstanding communication techniques were recognised and I achieved promotion to Sales Manager during my intern with Queensland Ice Supplies. Sales Manager (Nov 2000 – Nov 2003)Responsibilities Maintain sales department Quality Assurance Procedures to ISO9002 standards for internal auditing  Service a customer base of over 500 clients and generate new business opportunities and relationships Analyse data to evaluate customer demands and present weekly sales statistics Attend seminars and coordinate contribute to major events including Goodwill Games, CHOGM and Indy Car Gold Coast Provide exemplary professional service across 24/7 on call responsibilityAchievements Representation of Queensland Ice Supplies at the Package Ice Association of Australasia (PIAA) Conference Implementation and monitoring of Quality Assurance Survey Successful tender, amidst strong competition, for the SEQ Liquorland Queensland Contract Achievement of increased sales projections and growth average to over 18% per annum Sales Executive (Apr 1998 – Nov 2000)Achievements Proven record of increased sales targets from -16.5% in 1997 to average 15% growth rate per annum Successful tender, amidst strong competition, for the Queensland Shell Australia Contract Promotion to Sales Manager upon sale of company, and the sole manager to be offered a fulltime contract with the new owners Show less

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  SCA Hygiene Australasia

  Dec 2003 - Jan 2005

  Business Development Manager QLD – (Food Service / Hospitality)

  Responsibilities Manage the sale of high quality washroom and catering supplies to the foodservice and hospitality industry in Queensland to major end user customers Provide central point of contact for key Queensland based national accounts including:ALH, Bidvest, Collins Foods International (KFC/Sizzler), Domino’s Pizza, Eagle Boys Dial Pizza, Lone Star, Retail Food Group (Donut King/BB’s/Juice Fusion) Contribute to the support of 32 Queensland wholesaler branches, including training and development of sales representatives Track and monitor Product and Incentive Programs in coordination with Distributor Sales Managers Develop and drive new business opportunities, including increased sales contribution from existing portfolios Attend seminars and participate in ongoing professional development to increase overall knowledge and contribution to company business strategiesAchievements Formally acknowledged by Management as a key contributor to the successful acquisition of preferred supplier status nationally for Bidvest, one of the largest distributors in Australia.  Coordinate Queensland Trade Show Events including Trade Expos and Hospitality and Retail Food Group Conferences Implementation of the Bidvest Training Manual for use nationally in all branches Contribution, through the establishment of strong alliances, to the successful tender for the Pizza Haven National Contract Assistance in the re-appointment of merchandisers for Campbell’s Cash and Carry branches nationally Show less

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  Diageo

  Jan 2005 - Jun 2012

  Business Development Manager (Multiple Areas)

  I have managed and developed a succession of key areas and portfolios across the Brisbane North and Sunshine Coast sectors of the organisationBusiness Development Manager (Generalist) (Nov 2007 – Jun 2012) Brisbane North East Business Development Manager (Centrally Controlled Accounts) (Jul 2006 – Oct 2007)Brisbane North / Sunshine CoastBusiness Development Manager (Beer) (Jan 2005 – Jul 2006) Brisbane NorthResponsibilitiesMeet KPI’s across relationship management, activity, sales volume, product penetration and new client acquisitionManage direct reports – a team of 4 merchandisers in each business unitManage a portfolio of outlets across all channels in On and Off PremiseIndividual strategy development for (Centrally Controlled) key accounts to deliver brand building, sales drive and volume, and profit objectives – Weller Hotels, McGuire Hotels, Drinx Group, Gilhooleys and McLeod GroupIdentify and progress new opportunities to deliver growth and expansion outcomesAdministration of up to 100 sites, including the design and implementation of an area cover plan to achieve a 100% monthly call coverageMonitor and facilitate compliance with National Trading TermsTrack sales volume and profitability through data analysis to drive customer performanceAchievements2012 Premium Trade Up Promotion Winner - (Gilhooleys Account)2011 Queensland Christmas Incentives Winner – (Two Team Awards – Highest Sales of Johnnie Walker Family, and Highest Sales of Premium Spirits)2011, 2007 ALH National Incentives Winner (Johnnie Walker Display)2008 ALH National Incentives Winner (Slate Display)2005-2006 No. 1 Beer BDM Incentive (Fiji) 2005 Queensland Bledisloe Cup (NZ) – Highest Percentage Growth Sales for QuarterConsistently leveraged Key Account outlays to achieve fiscal performance under budget each yearImplemented beer ordering processes for QLD BDMs to achieve improved efficiencyMaximised ROI from A&P budget through strategic planning and implementation Show less

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  Conga Foods

  Apr 2013 - May 2014

  Account Manager QLD - Wholesale & Industrial

  Responsibilities Manage the wholesale operation for QLD through initiating, developing and maintaining genuine business partnerships. Expand the customer base and achieve maximum profitability and growth in the Wholesale area.  Organised to work autonomously, managing up to 80 accounts with a focused sales approach enabling flexibility to meet individual customers’ needs.  Cycle Plan executed and refined to deliver results and maximise customer expectations for current customers and new acquisitions. Tailored strategy of state based key account wholesalers to deliver consistent pricing structures, product range and promotional activity – Bidvest and PFD branches (Qld / Northern NSW). Analyse financial data to track ROI and to identify growth opportunities in existing and new accounts.Achievements Operated business unit from an ongoing 4 year decrease in sales and profit to achieving double digit growth and exceeding profitability budgets, within 6 months.  Exceeded customer expectations - decreasing “Out of Stocks” by implementing individual product forecasts, and provided improved efficiency with reliable and consistent account management. Implemented a state based advertising promotional program with Bidvest branches to uplift new product distributions while monitoring ROI. Initiated alliance to a national buying group - Countrywide to strategically maximise sales and distribution opportunities nationally. Show less

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  Toll Group

  Jun 2014 - Jan 2019

  Client Account Manager

  Responsibilities Manage and retain major accounts by building strong long term multi-level client relationships and with internal executive sponsors. Deliver innovative, flexible solutions for contract renewals and review current DIFOT performance and budgets. Resolve conflict and negotiate solutions with proactive follow up for client satisfaction. Project manage and coordinate teams in supply chain operations, data analytics, tenders to maintain customer KPI’s.  Develop Sales Business Plans to gain maximum profitability of portfolio revenue with internal quarterly reviews.  Effective management of CRM program (Microsoft Dynamics & Sales Force) – customer records, Account Management Plans, activities.Achievements  2018 Developed a “Toll Global Escalation Contacts” form utilised by QLD Account Managers FYR17-18 Year End Assessment Performance Review – Highest rating “Consistently Exceptional” FYR18-19 – Quarter 1 Results – Best results in team – 107.52% above target Managing teams largest portfolio $25M+ revenue - 115 customers. Show less

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  Ray White Bridgeman Downs & Albany Creek

  Feb 2019 - Mar 2020

  Sales Professional
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  Hi-Trans Express Pty Ltd

  Jun 2020 - Sept 2021

  Business Development
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  DB Schenker

  Oct 2021 - now

  Key Account Manager - Aerospace, Marine, Defence