Mrityunjay Arora

Experience

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  Presto Stantest Pvt. Ltd.

  Sept 2018 - Nov 2018

  Graduate Engineering Trainee (Research and Development)

  Mrityunjay interned in the RnD vertical under the guidance of Mr. Kishore Podar. During his tenure at Presto he received training on heterogeneous industry testing equipment and his role revolved around giving amendments to the instruments. Assignment Contribution- PVC/SS Chamber Designs to release O2.

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  BD

  Nov 2018 - Mar 2022

  Imparted on site user/tech training for MGIT 960,M50,FX SERIES.*Handled service operations for high-end diagnostic and biosciences instruments, achieving a 140% revenue increase for clients such as Medandata, NII, ICGEB, IGIB etc.*Conducted 20+ product demonstrations for diagnostic machines, building strong KOL relationships. *Facilitated revenue generation through sales of spares, consumables, and maintenance contracts, resulting in USD 5000 worth of orders per instrument from AIIMS Delhi (Biochemistry Department, Pediatrics, Cancer Research, Transplant Immunology) and other clients.*Upscaled warranty to contract, generating a 30% increase in revenue from RRP customers.Awarded with #HelpEachOtherBeGreat Award for pioneering client support during COVID-19 lockdown, setting the standard for exceptional service in a crisis. Show less *Addressed and resolved customer grievances related to breakdowns of diagnostic instruments (Blood Culture, Urine Culture, Drug Sensitivity Test) and bioscience instruments (Leukemia, Cancer Therapy, Eye Research - Cell Analyzers & Sorters), ensuring prompt and effective communication between customers and the service team.*Coordinated field service tasks, ensuring timely and efficient resolution of breakdown issues for key clients such as BLK Hospital, Gangaram Hospital, Lady Harding Medical College & Hospital, GB Pant Hospital. *Conducted in-house repairs of medical instruments, including weekly maintenance of 25 CD4 instruments and other routine diagnostic machines, maintaining high standards of quality and accuracy. Show less

  • Engineering Consultant/Field Service Engineer

    Aug 2019 - Mar 2022

  • Customer Service Intern( BDB/BDD Products)

    Nov 2018 - Jul 2019
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  NEXSTGO

  Apr 2022 - Jul 2022

  Service Operations Manager

  ● Established Standard Operating Procedures (SOPs) to ensure the smooth and consistent functioning of service operations, with channel partners/authorized service providers such as TVS Electronics, F1 info services, Panache for the Made in India Model(Ultimus).● Monitored key service indices such as response times, customer satisfaction scores, and operational efficiency metrics, resulting in an improved NPS of 27% since the previous tenure, maintaining high-quality customer service and streamlined operations.● Led a high-performing field service team of 10, with 5 technical specialists and 5 operations professionals. Additionally, oversaw a service distribution workforce of more than 350 skilled and semi-skilled professionals.● Managed and trained these teams, enhancing their skills and efficiency through regular training sessions, performance evaluations, and the introduction of new service techniques and technologies.● Conducted 15 proactive product evaluations to identify potential issues before they affected customers. These evaluations focused on improving product performance, reliability, and user satisfaction.● Worked closely with the Supply Chain Team to streamline processes and improve delivery times, achieving a 15% reduction in inventory delivery time, contributing to faster service response times and improved overall operational efficiency. Show less

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  DSS Imagetech Pvt Ltd

  Aug 2022 - Jan 2023

  Senior Executive-Technical Service

  *Led the Micro Imaging division's efforts in managing Olympus microscopes, focusing on Key Opinion Leaders (KOL) and Key Opinion Holders (KOH) across Delhi, NCR, and UP regions. Led comprehensive post-sales service operations, ensuring optimal instrument maintenance and implementing successful revenue generation initiatives that drove a USD 60,000 revenue increase.*Conducted on-site technical training sessions for Malaria Microscopy (CX23) at the prestigious National Centre for Disease Control attended by 70+ Medical Lab Technicians resulting in improved proficiency in malaria parasite identification among participants.*Received commendations from eminent professionals, including Dr. Ruma Ray (Professor of Pathology, AIIMS Delhi) and Dr. Vijay Tilak (Professor of Pathology, BHU Varanasi), leading to an upscale of contracts yielding 18% of the previous fiscal year on a Key Account Management (KAM) basis.*Successfully promoted warranty and contract services, notably achieving significant success at CGS Hospital, Gurugram, increasing revenue of contracts and consumables by 75% since 2021.Secured a substantial USD 25,000 lead from the Chhattisgarh Medical Association for the CX-33 initiative in January. Show less

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  Anton Paar India

  Feb 2023 - now

  Sales Specialist - Particle Characterization & Suraface Area & Porosity Product Portfolio

  *Served as the primary point of contact for technical and business-related issues within the particle characterization and surface area and porosity characterization portfolio for the northern region ensuring timely and effective resolution, contributing to a significant sales increase of 132% for the region in Q2 FY24.*Achieved a remarkable 25% increase in revenue, consistently surpassing sales goals.*Developed and maintained a robust project pipeline, securing new business opportunities through diverse channels, including industries, academia, Centers of Excellence (CoEs), and government accounts such as Mankind Pharma, UPES, Endurance Technologies, Havells, DRDO, Indian Agricultural Research Institute, EIL, Honeywell, Ultratech, IOCL, ONGC, WABTEC.Conducted over 25 engaging and effective product demonstrations, showcasing the advanced capabilities of Anton Paar instruments.*Expertly negotiated and closed sales orders, maintaining a 100% success rate in follow-up collections. Show less