Cheryl Andreozzi

Experience

• 

  Lamps Plus

  Jan 2007 - Feb 2024

  Responsibilities: During this job role, I collaborated with senior leaders, including district managers from thirty-five stores to develop and implement solutions addressing business and market challenges. I designed and implemented multiple business systems to enhance operational performance and customer experience, introducing platforms like Manhattan Associates distributed order management, Active Omni, SharePoint, Mitel, Shortell, Mini Soft, and Bold Chat.Key Achievements:● Accomplished a 200% increase in customer satisfaction by revolutionizing customer experience as well as crafting and implementing a seamless Omni-Channel approach across all touchpoints.● Led executive team, providing strategic direction and leadership for all business operations of LampsPlus.com, driving revenues in excess of $500M, and representing 83% of overall business.● Achieved a 40% increase in business without expanding headcount and reduced call abandonment rates from 15% to under 6% through introduction of new systems and processes.● Managed a team of two directors, 12 managers, 15 leads/supervisors, and over 200 associates to ensure cohesive collaboration and efficient operations Show less Responsibilities: During this job role, I oversaw execution of organization’s daily operations to ensure full compliance with applicable laws and regulations. I collaborated with executive team to establish long-term objectives for company. I led and coordinated all products, services, and sales activities through leadership team. I developed and implemented a new organizational structure to effectively execute new business strategy.Key Achievements:● Directed a staff of 200 professionals responsible for e-Commerce, sales, operations, customer service, and distribution for all of Lamps Plus.● Tracked performance through metrics (KPIs) and created insights to steer continuous improvement.● Implemented policies and procedures to ensure compliance and optimize operational effectiveness.Additional Experience:Manager of e-Commerce, LampsPlus.com – Chatsworth, CA Show less

  • Vice President of Sales , Customer Service and Operations

    Jan 2022 - Feb 2024

  • Director of Sales and Operations

    Jan 2007 - Jan 2022