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Wendy Kentrop

Wendy Kentrop

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location of Wendy KentropAmsterdam, North Holland, Netherlands

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  • Timeline

  • About me

    Senior Product Manager at Ocean.io

  • Education

    • Pre-University Education at Veenlanden College Mijdrecht

      2004 - 2010
      International Baccalaureate Economics and Society / Culture and Society

      Activities and Societies: Participation in the organisation of activities

    • KEA - Copenhagen School of Design and Technology

      2012 - 2014
      Bachelor's degree E-Concept Development 12 (ECTS A)

      Activities and Societies: Representing KEA at the KEA Open House, representing KEA for partner universities in the Netherlands The 1,5 year lasting top-up Bachelor of E-Concept Development teaches delivering targeted, engaging and effective creative business concepts to corporate clients from all over the world by combining digital technologies and traditional methodologies. The education consists of mandatory subjects such as project management and user research among others, with additionally a range of elective modules. My personal core development areas are the following:» e-Communication»… Show more The 1,5 year lasting top-up Bachelor of E-Concept Development teaches delivering targeted, engaging and effective creative business concepts to corporate clients from all over the world by combining digital technologies and traditional methodologies. The education consists of mandatory subjects such as project management and user research among others, with additionally a range of elective modules. My personal core development areas are the following:» e-Communication» e-Marketing» e-Commerce Show less

    • Multimedia Design and Communication at Business Academy Copenhagen North

      2010 - 2012
      Academy Profession Degree Multimedia Design and Communication 10 (ECTS B)

      Activities and Societies: Participation in the organisation of in-school activities The 2 year lasting Academy Profession Degree in Multimedia Design and Communication aims at qualifying the student to independently design, plan, realise and manage multimedia tasks and contribute to implementing, managing and maintaining multimedia productions.The education covers both mandatory subjects and elective modules. During this education, I have covered the following areas:» Business Organisation including Project Management» Communication and Presentation»… Show more The 2 year lasting Academy Profession Degree in Multimedia Design and Communication aims at qualifying the student to independently design, plan, realise and manage multimedia tasks and contribute to implementing, managing and maintaining multimedia productions.The education covers both mandatory subjects and elective modules. During this education, I have covered the following areas:» Business Organisation including Project Management» Communication and Presentation» Interaction Development» Design and Visualisation» An elective module, in my case Video Production Show less

    • Vrije Universiteit Amsterdam

      2014 - 2015
      Premaster Communication Science Studies

  • Experience

    • Apex Virtual Entertainment

      Jan 2012 - Aug 2014

      As a 2D GUI Designer at Apex Virtual Entertainment during my studies, I have been involved in multiple projects where I was working with video production and GUI Design for different platforms. Examples of projects I have been involved in are the following:» Stabenfeldt's PennyGirl PC Game» Apex' My Horse Friends PC Game» Olsen Banden iOS Game App» ProInvestor iOS Game App» Maritime Crisis Management PC Training Simulation» Disaster PC Training Simulation» Enyo iOS Game App» Wavecare Birth App Show less

      • 2D GUI Designer

        Apr 2012 - Aug 2014

      • Intern

        Jan 2012 - Mar 2012

    • Trustpilot

      Oct 2015 - Jan 2019

      As a Technical Account Manager at Trustpilot, I have a proven track record of running successful trials with prospects and leading the sales process from start to finish. My technical expertise has enabled me to deliver top-notch quality to clients in the Dutch, German, and Nordic markets. I have excellent communication and interpersonal skills, which have allowed me to analyze issues and provide adept solutions to clients. I am a problem-solver with a strong background in issue analysis and customer service. My ability to manage technical requirements and provide top-notch customer service has helped me to build strong relationships with clients. Show less

      • Technical Account Manager

        Oct 2018 - Jan 2019

      • Technical account Specialist

        Jan 2018 - Oct 2018

      • Senior Business Support Agent

        Jan 2017 - Jan 2018

      • Junior Business Support Agent

        Oct 2015 - Jan 2017

    • Ocean.io

      Jan 2019 - now

      The strength of the proprietary lookalike engine developed by Ocean.io for lead generation across sales and marketing teams has taken Europe by storm. Thanks to the expansion into the American market and the launches of several powerful products such as Intent by Bombora, the Email Finder, and the intelligent Customer Verticals search, the exciting and exponentially growing path of success continues.» Led multiple product initiatives through each phase until the final launch» Ran beta test programs with customers for product development projects; led the recruitment of participants, conducting of interviews, and documentation thereof» Smooth communication with the commercial departments in a collaborative journey with the product marketing department, ensuring everyone is aligned and informed» Running internal product training for new hires as well as deep dives for senior team members» Joining in technical and complex calls with prospects and new customers to ensure proper product adoption and integrationSoftware experience: - Customer Relationship & Feedback Management: HubSpot, Ducalis, Intercom, Maxio/Chargify, Typeform, Pipedrive, Salesforce- Task Management: ClickUp, Linear, Monday, Jira- Design and Concepts: Figma, Storyblok- Automation: Zapier, n8n, Clay.io, Intercom, Make.com- Analysis: Mixpanel, PostHog, Segment, HubSpot, Churned Show less In Ocean.io, we take a user-centered approach to design and deliver features that enable an effortless experience for our end user and minimize the effort put into manual lead prospecting. By understanding what our users really need we own the experience of our users end-to-end, identifying and regularly implementing all possible improvements.My responsibilities include:» Sprint backlog grooming and roadmap management» Internal and external product feedback management» Representing user needs and articulate stakeholder expectations towards the development team» Collection and analysis of quantitative customer behavior data with Segment and Mixpanel» Close collaboration with UX and UI design team Show less Ocean.io is a brand new company with the ambition and talent to redefine targeted customer acquisition. Forget about industry codes and utilize the power of big data, AI and machine learning to dive deeper into your existing customers' key characteristics to generate new leads.January was the month that Ocean.io brought its product on the market, where I played the primary role to set up the customer-facing departments. In these first 6 months, the full strategy for sales, retention and support were created, monitored and continuously improved. Show less

      • Senior Product Manager

        Dec 2021 - now

      • Product Manager

        Sept 2020 - Nov 2021

      • Head of Sales Enablement and Operations

        Jul 2019 - Aug 2020

      • Sales Enablement and Operations Manager

        Jan 2019 - Jun 2019

  • Licenses & Certifications

    • Health and Safety Officer (HSO)

      Arbejdsmiljøgruppen ApS
      Mar 2023

    • HubSpot Sales Software

      HubSpot
      Jan 2023