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Hendra Aritonang

Hendra Aritonang

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location of Hendra AritonangJakarta, Jakarta, Indonesia

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  • Timeline

  • About me

    IT Change Manager at Allianz Indonesia

  • Education

    • BINUS University

      2010 - 2012
      Master Information System Management

  • Experience

    • Solusindo Total Teknikatama

      Jan 2007 - Apr 2007

      • Managed all deployment in the right procedure and scedhule• Creating Technical Engineer guidance (SOP)• Monitoring Active Directory and Microsoft Outlook migration deployment• Coordinating all Local Technical Engineer to complete deployment• Make sure all users Migrate into Active Directory and Microsoft Outlook• Finding solutions for all technical issues. • Make sure FTP connection between IBM MQ Series configured well• Backup SQL Server Master Database • Co-operate with Global IT Staff and Data Center Team for readiness in Live

      • Standard Chartered Bank, DCR project- Deployment Team Leader

        Aug 2005 - Apr 2007

      • Standard Chartered Bank, Electronic Branch Banking System (EBBS) Project – Server Support Team

        Jan 2007 - Feb 2007

    • PT. Mitra Integrasi Informatika (Metrodata Group)

      May 2007 - Jun 2010
      Project Manager

      • Project Management, Prepare a detailed Project Plan for performance of this Statement of Work which defines the detailed task and schedule responsibilities• SLM (Service Level Management), measure, evaluate and maintain inventory levels for project• Generated SOP, Responsibility Matrix and Structure Organization• Resource Management, Coordinate and manage the contractual, technical activities and project personnel• Regularly maintain communication through customer and/or project owner Show less

    • Andalan Nusantara Teknologi, PT

      Jul 2010 - May 2011
      IT Consultant

      • As IT Service Management consultant • Trainer, Mastering ITIL Foundation (v3) • Provide high quality work in System and/or Service Design • Implementation, testing and maintenance as well as documentation

    • PT. Packet Systems Indonesia

      May 2011 - Jun 2011
      Service Delivery Manager

      Accountable for the quality of Network Services and project implementation, manages Service Level Management process and resource team member

    • PT. Mitra Integrasi Informatika (Metrodata Group)

      Jun 2011 - Dec 2014
      Senior Technical Consultant

      Fully responsible and Subject Matter Expert (SME) for area IS Strategy Plannning, IT Blueprint, IT Governance (COBIT) and IT Service Management (ITIL).Provide Market Analytics, Technology Evaluation, Project Management, Design, Reference Architecture and Implementation of Services.

    • Allianz Indonesia

      Jan 2015 - now

      Ensuring the Digital Transformation transition

      • IT Change Manager

        Jan 2019 - now

      • IT Service Delivery and Continuity Specialist

        Jan 2015 - Dec 2018

  • Licenses & Certifications

    • COBIT 4.1 Foundation

      ISACA

    • ITIL V3 Foundation

      EXIN

    • The Open Group Architecture Framework (TOGAF)

      Open Group
      Mar 2014

    • CITA-F (Certified IT Architecture Core)

      IASA - The Global IT Architect Association
      Jun 2013

    • Business IT Architecture Fundamental (BITAF)

      IASA - The Global IT Architect Association
      Feb 2013

    • ITIL Intermediate - Service Offerings and Agreements (SOA)

      Loyalist Certification Services
      May 2012

    • Awareness Training of ISO 20000:2011

      Bureau Veritas
      Feb 2012

    • ITIL Intermediate - Continual Service Improvement (CSI)

      AXELOS Global Best Practice
      Jan 2014

    • ITIL Intermediate - Service Operation (SO)

      AXELOS Global Best Practice
      Nov 2016

    • ITIL Intermediate - Service Strategy

      AXELOS Global Best Practice
      Sept 2018
      View certificate certificate

  • Honors & Awards

    • Awarded to Hendra Aritonang
      Metrodata Top Achiever Award Metrodata Group Feb 2013
    • Awarded to Hendra Aritonang
      MII Informal Award PT. Mitra Integrasi Informatika (Metrodata Group) Dec 2009
    • Awarded to Hendra Aritonang
      MII Informal Award PT. Mitra Integrasi Informatika (Metrodata Group) Dec 2008