Matheus Azzi

Experience

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  TecnoComp Tecnologia e Serviços

  Mar 2012 - Jun 2013

  Was in charge of supporting mobile and landline phone calls at Whirlpool. Responsible for ateam of professionals at the São Paulo, Bahia, and Manaus sites.● Worked in the administration and support of Brazil mobile lines, digital, and IPextensions at the Anchieta site, as well as in the control of mobile and landline phonebills.● Was responsible for purchasing cell phones, maintaining an inventory, and contactingthe manufacturers to get the phones activated and control the warranty.● Provided mobile support for Nokia and Blackberry handsets to all Brazil users.● Supported Lotus Notes in Blackberry in Brazil, and also supported the interface in theUSA.● Performed support for top leadership users in mobile and fixed lines. Show less

  • IT Analyst - Focus in mobiles and Fixes phones

    Oct 2012 - Jun 2013

  • Bilingual Suport Analist

    Oct 2012 - Mar 2013

  • Service Desk intern

    Mar 2012 - Oct 2012
• 

  Dassault Systèmes

  Jun 2013 - now

  Was in charge of IT management in the LATAM offices in Brazil, Chile, Colombia, andMexico and reported to US IT management.● Implanted the Information Technology area in LATAM offices, acting on the creationand development of processes, policies, equipment structures, and systems,significantly contributing to the internal customer service and improvingtechnological performance in the location.● Use of CISCO, FORTNET, OPENGEAR networking systems, infrastructure, VM,Windows, Oracle, ESXI.● Created and implanted the LATAM IT internship program. To improve and increasethe speed of client service, as well as create and train new talents.● In charge of the modification project in the São Paulo, São José dos Campos-SP, BeloHorizonte-MG, and Chile offices. Acted effectively in the preparation of planning,management, and execution of the entire network and audiovisual structure, localinfrastructure, landline telephony structure, and budget control.● Created the methodology for Budget control of LATAM sites, using CAPEX andOPEX.● Set the LATAM cellphone policy in partnership with HR and França mobile board.● Participated in the project of implementation of the ticketing tool for Brazil users, tocontrol the SLA, boosting efficiency and quality in services.● Developed an onboarding tool for employees, with an HR partnership, to transmitcorporate videos and assistance links in the administrative areas. This resulted in anagile and objective project.● Supported the LATAM offices infrastructure regarding networks, audiovisuals,servers, workstations, meeting rooms, and reception.● Made inventory control and purchases of IT equipment and accessories for LATAM.Performing internal control for local, USA, and audits reporting.● Managed call queues and achieved SLA with annual rates of 94% of schedulesatisfaction and 92% of user satisfaction. Show less LATAM IT Engineer, 5/2021 – atualLATAM IT Specialist, 4/2015 – 5/2021Was in charge of IT management in the LATAM offices in Brazil, Chile, Colombia, andMexico and reported to US IT management.● Implanted the Information Technology area in LATAM offices, acting on the creationand development of processes, policies, equipment structures, and systems,significantly contributing to the internal customer service and improvingtechnological performance in the location.● Use of CISCO, FORTNET, OPENGEAR networking systems, infrastructure, VM,Windows, Oracle, ESXI.● Created and implanted the LATAM IT internship program. To improve and increasethe speed of client service, as well as create and train new talents.● In charge of the modification project in the São Paulo, São José dos Campos-SP, BeloHorizonte-MG, and Chile offices. Acted effectively in the preparation of planning,management, and execution of the entire network and audiovisual structure, localinfrastructure, landline telephony structure, and budget control.● Created the methodology for Budget control of LATAM sites, using CAPEX andOPEX.● Set the LATAM cellphone policy in partnership with HR and França mobile board.● Participated in the project of implementation of the ticketing tool for Brazil users, tocontrol the SLA, boosting efficiency and quality in services.● Developed an onboarding tool for employees, with an HR partnership, to transmitcorporate videos and assistance links in the administrative areas. This resulted in anagile and objective project.● Supported the LATAM offices infrastructure regarding networks, audiovisuals,servers, workstations, meeting rooms, and reception.● Made inventory control and purchases of IT equipment and accessories for LATAM.Performing internal control for local, USA, and audits reporting.● Managed call queues and achieved SLA with annual rates of 94% of schedulesatisfaction and 92% of user satisfaction. Show less

  • LATAM IT Services & Support Coordinator

    Mar 2023 - now

  • LATAM IT Engineer

    Apr 2015 - Mar 2023

  • Intern IT Support

    Feb 2014 - Apr 2015

  • Intern Pre Sales

    Jun 2013 - Feb 2014