Ashanté Edwards

Experience

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  Coastal Carolina University

  Jan 2018 - May 2020

  CHANT411 Information Specialist

  Acted as a subject-matter-expert on a variety of topics relevant to the University including but not limited to; onboarding protocols, academic processes, community events, history, and more. Achieved an average of 4,000+ questions answered per year. Provided a central point of contact for students, families, faculty, staff, and visitors seeking to have a question answered or need guidance navigating the university systems and community.

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  Coastal Carolina University

  Sept 2020 - May 2022

  Promoted from this position in January of 2022 to COVID-19 Case Manger. Communicated in an empathetic manner to accurately collect sensitive information from potential candidates in a fast-paced environment. Recognized for ensuring quality customer experience, organization, strategic thinking, and process improvement. Occasionally assisting cases with technical issues such as opening letters detailing information or accessing resources available in the community. Regularly met with supervisors to collaborate and provide insight on possible improvements in functionality and processes. Show less

  • COVID-19 Case Manager

    Jan 2022 - May 2022

  • COVID-19 Contact Tracer

    Sept 2020 - Jan 2022
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  ATETHESTUDIO

  Jun 2021 - now

  Content Creator and Social Media Strategist
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  Compass Group

  Mar 2024 - Aug 2024

  Junior Payroll Support Desk Specialist

  Leveraged SAP and MyStaff payroll applications to support field managers in processing payroll for over 600,000 associates, ensuring data accuracy and compliance, while managing a high volume-workload. Managed and resolved 60+ daily work orders, capturing structured data to streamline audit trails and statistical analysis, driving operational efficiency and enabling informed decision-making.Acted as a liaison between field managers and various departments, similar to collaborating with cross-functional teams, providing expert guidance on payroll procedures while ensuring adherence to best practices. Maintained comprehensive databases using Microsoft Office Suite (Excel, Powerpoint) to ensure secure and compliant company-wide payroll operations, enhacining data integrity- a key skill in supporting data-driven marketing strategies and omni-channel customer journeys. Show less