Jim Quintrell

Experience

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  Hotelscene

  Jul 1993 - Jun 2000

  Conference Manager

  Joined as a Reservations Agent and spent 1 year in that role before being asked to move into the conference department. Progressed from a Conference Consultant to managing the department of 5 before being approached to join another agency

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  Grass Roots

  Jul 2000 - Dec 2010

  Operations Director

  Joined as the UK Conference Manager leading a team of 12 venue find consultants. Progressed after 2 years to become Operations Manager responsible for the UK & International venue find departments plus the Apartment team, 30 staff in total. After 3 years was asked to take on the role of Operations Director that was additionally responsible for supplier relations and incomes before being approached to join another agency.Oversaw a sustained period of growth that was circa 40% per annum over a 3 year period and necessitated 2 restructures during that period. Designed and implemented a bespoke database and Standard Operating Procedures to set minimum quality standards that were seen as best in class. Built excellent supplier relationships that maximized incomes and saw a number of new clients by way of supplier referrals. Had staff retention levels averaging 95% during a period of heavy workload and acquisition by Grass Roots Group Plc Show less

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  BSI

  Jan 2010 - Dec 2011

  Director of Operations - M&E

  Directing a team of more than 70 meeting and event professionals across 6 sites responsible for customer service, delivery and quality. The remit included budgetary planning & forecasting, cost control, income & profit growth, resourcing, learning and development.Designed and delivered an internal training program of 4 modules to set the benchmark and raise service quality to Trusted Advisor status. Implemented a target operating model for the event management business that generated a profit contribution for the first time. Managed volume growth of over 10% per annum underpinned by a structure that maintained quality and cost control and encouraged best practice during a period of acquisition by Capita Group Plc Show less

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  Capita Travel and Events

  Jan 2012 - Apr 2014

  Leading a team of Client Development and Account Managers responsible for the retention and growth of all M&E client spend. Providing strategic direction to the key M&E clients and specialist support to multi-product customers. Owned existing client re-bids and specialist input and pitch support for new customers.Secured a long term contract extension for the biggest Capita M&E client retaining significant income and creating opportunities for growth. Successfully led the bid for an existing M&E client wanting to consolidate from their framework of preferred agents generating additional volumes of over 120%. Implemented a client program from scratch, consolidated a mature program to realise benefits and strove for continuous improvement for all. Show less Responsible for creating a team of meeting & event specialists and aligning to a new division set up to be directly responsible for existing M&E clients. Reviewed existing technology against competitors and industry suppliers to ensure fit for purpose and define USP’s. The role also included planning the strategic direction for this division of the business and positioning this externally to be seen as M&E experts.Won and implemented a new M&E client managing both their internal and external meeting and event requirements and developing a bespoke technology solution for their internal space management Show less

  • Head of Account Management - Meetings & Events

    Jan 2013 - Apr 2014

  • Head of MICE Product

    Jan 2012 - Dec 2012
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  The Conference Doctor

  Apr 2014 - Dec 2019

  Director

  The Conference Doctor is a new type of practice. Whether you need a specialist consultant or a hands-on practitioner we could have the prescription for you.We know the commercial realities of today's market and have worked hand in hand with some of the smartest and best respected suppliers, buyers and event managers, helping them sharpen their pencils and hone their tools.As well as working today with organisations on strategy and tactical advice, we are researching trends for the future and developing new ways to share knowledge.A visit from The Conference Doctor could be …. well …. just what you ordered. Show less

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  The MeetingsBenchmark Ltd

  Sept 2016 - now

  Director

  What is The MeetingsBenchmark?A live application that independently benchmarks Day Delegate and 24 Hour rates for all types of venue in any location. MeetingsBenchmark aggregates and analyses data from hundreds of thousands of meetings at all types of venue across Europe and internationally.MeetingsBenchmark can be accessed from any desktop or mobile device, 24/7, 365 days a year. Along with average meeting rates the dashboard also displays average meeting spend, meeting size, conversion and lead time for future and historic values.Searches can be refined further through filters including date range, location, meeting size, sector, venue type and classification. Flexible reporting allows the results to be graphically represented, extracted and shared. Show less

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  BCD Meetings & Events

  Jan 2020 - now

  Senior Director, Operations Lead UK