Jennifer Thorn

Experience

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  Fujitsu Australia Limited

  Feb 2007 - Oct 2009

  Business Analyst

  Provide support for Costing, Tenders and Pre-Project work. Contracted out as a Business Analyst to the following organisations:- Te Kohanga Reo - BA MS CRM Dynamics - Capital & Coast DHB - BA Outpatient Reporting requirement- Department of Labour - BA - Legal Services Agency - BA - Hutt City Council - BA MS CRM Dynamics

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  IRD

  Nov 2009 - Feb 2012

  Senior Business Analyst - Enterprise Desktop Project

  Enterprise desktop project which involved moving to virtualised enviroment and an outsourced managed solution.Responsiblities included gathering information help define user profiles across the organisation. This resulted in the development of Asset management (software and licence) respository which was used as a basis for cmbd.

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  ANZ

  Mar 2012 - Oct 2012

  Senior Business Analyst - Decommissioning Stream

  Identify and document all components including any dependencies associated with systems to be decommisisoned as a result of the NZ Simplification Program.

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  Ministry of Education of New Zealand

  May 2013 - May 2015

  Senior Business Analyst - Novopay Remediation Programme

  I have just recently completed working for the MOE on YTD Adjustments for the Novopay Remediation project. I worked with the business and vendors to identify the issues relating to YTD adjustments and to test the proposed solution. In the absence of a long term solution, I developed a process to extract, analyse and cleanse data required to support interim solutions to meet critical deadlines. I worked with Talent 2 Debt Management team to review their systems and processes with the aim to provide them with tools to improve accuracy and efficiency reducing the need for costly and resource heavy workarounds. Show less

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  New Zealand Ministry of Justice

  May 2015 - Jul 2015

  Business Analyst - Resolution Management Phase 2

  The existing Resolution Management System used to record attendance at Out of Court dispute resolution services for Care of Child Act cases was implemented under short time frames as a result of legislative changes. Not all requirements were met. The RMS Phase 2 project was required to produce a solution assessment documentAs a pre-requisite for a solution assessment I was tasked with documenting Resolution Management Requirements, completing a gap analysis and documenting the current state analysis. Show less

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  Ministry of Social Development (MSD)

  Aug 2015 - Feb 2016

  Business Analyst - IT Security Programme – NZISM Project

  The NZISM project addressed the activities required to uplift IT Security across MSD to better align with Protective Security Requirements and by association the NZ Information Security Manual (NZISM). The activities I was tasked with included:• Monitoring existing initiatives to uplift cyber security• High level analysis of Secure Coding and Development practices across all development areas to better align with NZISM and by association OWASP top 10• Provide support where required for the implementation WAF across all external facing web applications. Analysis of internal high risk web applications that would benefit from additional security making use of existing F5 application gateways.I found the role both challenging and rewarding in that I was able to learn a lot about IT Security and how it should be incorporated in the IT Infrastructure and the MSD environment. I was also fortunate enough to be mentored by the Project Manager when producing a Project Initiation Document and Recommendation Document for Senior Management. Show less

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  Inland Revenue NZ

  May 2016 - May 2018

  Senior Business Analyst: - Supported the development of the functional and non-functional requirements for the Consumption Tool and the Data and Storage Platform. - Worked with the Data Architect to support the development of design documentation- Consolidated Reporting Repositories for Core Reporting to avoid duplication of work- Updated Training Material for Core Reporting to support the business and the SME’s assigned to support the business during early life support.- Conducted Systems Analysis to get an understanding of the new Core System START- Conducted Data Analysis to get an understand of the heritage structured data sources and new Core System data. - Engaged with stakeholders from the Business, Business Transformation Managers, Vendors (FAST) and other Streams of the project e.g. Comms & Change Management, Process, Decommissioning and Archiving - Quality assurance of the items in scope for BT Release 2- Stakeholder Management Lead Business Analyst:- Attended Stream Lead meetings to inform on progress and escalate issues/risks- Regular one-on-one meetings with team members to support them- Assigned work and monitored progress- Addressed any team performance issues- Regular comms to the team to keep them informed of the wider stream of work- Supported team members during the initiation of a tasks by setting up meetings with appropriate stakeholders and carrying out workshops- Removed blockers where I was able to and escalated where I wasn’t. - Reviewed and provided feedback- Facilitated workshops and carried out Business Analysis tasks as required- Trialed Agile tools & techniques – Scrum, Kanban, Daily Stand-ups, RetrospectivesCourses completed: - Institute of Management NZ – Team Leader Essentials 2017- Assurity – Fundamentals of Agile 2018 Show less I gathered and documented the detailed functional and non-functional requirements for the People Transition Hub Solution, consisting of two components:1. The Transition Information, a bespoke APEX solution, used by the HR Hub Staff to managed Transitions and impacted/affected Employees. 2. The People Transition Hub (PTH) Solution, a cots Totara Learning Management System (LMS) solution that interfaces with the Transition Information Solution and allows the HR Hub Staff to generate comms and interact with employees impacted/effected by transitions.In addition, I generated test scripts using the Behavior Driven Development framework (Behat script), required by the vendor, for the development and testing of the PTH Solution. Show less

  • Senior/Lead Business Analyst - Business Transformation, Business Intelligence and Reporting Stream

    Jul 2016 - May 2018

  • Business Analyst for the People Transition Hub within Business Transformation

    May 2016 - Jul 2016
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  Ministry of Education of New Zealand

  Sept 2018 - Mar 2019

  Senior Business Analyst - Student Information Sharing Initiative, Data Analysis Early Stage Roll-out
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  Department of Internal Affairs (NZ)

  Aug 2019 - Sept 2019

  Senior Business Analyst - Support for Ministerial Information Management Briefing Paper
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  Department of Internal Affairs (NZ)

  Dec 2019 - Jun 2020

  Senior Business Analyst - Inquiries Information Management
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  Ministry of Business, Innovation and Employment

  Jul 2020 - Oct 2020

  Senior Business Analyst - People and Pay Project - Data Quality Strategy
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  Department of Internal Affairs (NZ)

  Nov 2020 - May 2021

  Senior Business Analyst - Te Ara Manaaki - Phase 1

  TAM applied SaFE methodology to design and develop, features, epics and stories which were delivered in 2 weekly sprints over two 12-week increments. In Phase 1, TAM implemented a new CCMS system using Microsoft Dynamics to manage their products and services. Citizenship by Grant was one of the first products to be developed. I joined the Power App Rangers team. They were responsible for replacing the workflow tool and incorporating the following enhancements to complete the MVP for Citizenship by Grant so the legacy system could be phased out and decommissioned.o Processing paper Citizenship by Grant application forms in CCMSo Validate pre-defined requirements for Samoan Citizenship by Grant Portalo Processing Samoan Citizenship by Grant applications in CCMSo User Access Management enhancementso Continuous improvement system enhancementsMy responsibility was to work collaboratively with the team, the wider TAM project and the business to ensure all requirements were defined and that user stories were in a ready state in preparation for the next sprint. Show less

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  Te Whatu Ora Health New Zealand

  Jun 2021 - Sept 2022

  Senior Business Analyst

  I worked in four different roles as a Business Analyst whilst at the Ministry of Health - COVID Immunisation Program (CVIP) BookMyVaccine - CVIP COVID Adverse Reaction Monitoring (COVID CARM)- CVIP Contracts and Payments - Analysis of tactical options for automating payments- Pharmacoviglence Management SolutionCVIP was a high-profile project responsible for getting the whole of NZ immunized against COVID.The core CVIP solution was built on Salesforce and involved extensive cross-team collaboration with business and technical stakeholders.I was part of the Agile scrum teams involved in developing the solution that included a web front end and Salesforce backend. I worked closely with UX Designers, Web Leads, Salesforce Functional and Technical Leads, Testers, Product and Business Owners, and Change Managers, to name a few. CVIP inspired me to complete a Product Owner Course and start my Salesforce Trailblazer journey.I also provided business analysis capability for the Pharmacovigelence Management Solution, working with Medsafe, the Pharmacovigilance Centre and MoH Vaccine Safety and Surveillance to understand the current state and future state requirements. I worked collaboratively with the Architects (Data, Enterprise and Salesforce) to inform the design of a solution that aligned with ICH E2B Standards and and the future direction of Health NZ including Fast Healthcare Interoperability (FHIR) alignment. Show less

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  The Middleware Group

  Nov 2022 - Nov 2023

  Senior Business Analyst/Delivery Lead - Integration and Identity and Access Management

  - MoE – Digital Identity for Online Learning (DI4OL)- NZQA - Customer Experience Improvement Programme (CxIP) – APIs and Identity and Access Management requirements gathering- MSD – Workflow and Integration Team - Senior Business Analysis – Responsibilities included Scrum Lead back-up, Product Owner support, current state analysis for the Integration Strategy and Roadmap, business analysis for PEC prioritised projects, asset maintenance and the BAU support which included improving transparency and initiating tasks to support continuous improvement. Show less

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  Te Whatu Ora Health New Zealand

  Nov 2023 - Jun 2024

  Senior Business Analyst

  I joined the HIRA Programme as a Senior Business Analyst specialising in the API space. The programme aimed to establish interoperability between the system of record at the point of care and the national datastores, and then from these datastores to Health NZ’s patient and clinician-facing systems. This setup was designed to enable easy access to a patient’s medical history for better care in clinical settings.My primary responsibilities included:• Collaborating with the Technical Lead and business stakeholders to document requirements and specifications for FHIR-compliant APIs and data stores, such as the Primary Care API and the NZ Patient Summary (NZPS) API.• Working with the Product Owner and vendor to document workflows, processes, and create end-user instructions and support documentation.• Partnering with Product Owners to identify and document measurable Objectives and Key Results (OKRs) that contribute to the benefits realisation framework.• Assisting the Product Director in developing the framework and process for prioritising the programme backlog. Show less

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  Kickstart Consulting NZ

  Aug 2024 - now

  Business Coach and Mentor

  Using my Business Analyst skills and toolkit to enable entrepreneurs and small businesses to realise their full potential is part of my own entrepreneurial journey. When I founded Kickstart Consulting, I set out to empower others with the tools, insights, and strategies they need to thrive, combining my experience with a passion for helping everyday people succeed.

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  Ministry for the Environment | Manatū mō te Taiao

  Dec 2024 - now

  Senior Business Analyst

  Working on the Emissions Data and Reporting Improvements