Anthony Siebenmorgen

Experience

• 

  MarketStar

  Aug 2016 - May 2017

  Google Support Specialist

  Provided above and beyond customer service for purposes of improved brand recognition for Google. Worked autonomously and transparently with customers. Prioritized genuinely helpful technical and product support by focusing on product returns over sales. Reduced product return numbers down to 2 per month by personally developing a team research program. Program monitored employee time management, customer feedback, team challenges, product return statistics, and allowed for individual skill feedback. Show less

• 

  Brandt Information Services

  Aug 2017 - Sept 2018

  Service Desk Agent

  Provided nuanced legal and technical support for Virginia's Department of Wildlife's customers. Worked with developers to monitor and report website bug fixes, faulty documentation, and user errors. Developed efficient internal resources and increased team productivity by cataloguing issues and quick responses, reducing customer hold times by 32.1%, eliminating hold times longer than 2 minutes and increased customer satisfaction reports by 47.2%.

• 

  Pasco-Hernando State College

  Jan 2020 - Jun 2020

  Drafting and Design Internship

  Tested new projects for next curriculum by researching desirable skills in industry, experimenting with industry software, measuring and cataloguing implementation of skills in projects and streamlining information for student learning. Example: Reverse engineering mechanical parts for reconstruction in AutoCAD and Solidworks softwares.

• 

  Starbucks

  Oct 2020 - Jul 2022

  Shift Supervisor

  Directed staff daily by providing consistent leadership and effective problem solving. Adept at overseeing daily logistics of business operations; Launched new products and promotions, data informed optimization of workflow systems, and enforced standard operating procedures (SOP). Facilitated cross-functional milestones aligning Sales, Inventory, Culture, and Training. Cultivated and nurtured relationships central to understanding and supporting the needs of the team, customers, and community. Team trainer developing new employees into reliable, self-sufficient teammates upholding business standards. Maintained to essential business operations including computers, POS systems, graphical displays, espresso machines, and internal communication systems. Show less

• 

  Aroma Joe's Coffee

  Jul 2022 - Dec 2022

  Store Operations Manager

  Oversees 20-member team with annual sales targets of $1.0M. Oversees all aspects of business operations; Launch new products and promotions, data informed optimization of workflow systems, enforce standard operating procedures (SOP), and monitor metrics to evaluate business performance/profitability. Manages project planning and delivery by facilitating cross-functional milestones aligning Sales, Inventory, Culture, & Training. Lead team to meet 100% project deadlines by prioritization, forecasting, and planning across concurrent projects. Coordinates with other district leaders on monthly performance, projects, objectives, recognition, and best practices share. Design and orchestrates workflow optimizations by assessing production on floor and deploy adjustments to achieve goals. Effectively manage project budgets by actively reviewing quarterly plans and proactively forecasting based on trends. Interview, hire, and train team members by assessing coverage bottlenecks and cultivating accountable and inclusive staff. Focus team and delegates tasks to staff to ensure fluid workflow under pressure and achieves strong, consistent results. Develops operational tools by self-initiating projects, testing functional designs, and applying creative solutions. Show less

• 

  APEX Engineering

  Dec 2022 - now

  Computer Aided Design Designer

  Supports mechanical, electrical and structural engineers. Projects involve renewable energy, government, military, healthcare, education, and commercial/industrial facilities.Interprets technical illustrations and applies engineering design to processes, buildings and other infrastructure. Develops blueprints in AutoCAD, AutoCAD 3D, Plant 3D, and AutoCAD Electrical. Regularly develops Site Layouts, P&IDs, Single Line Drawings, Sections, Elevations, ISOs, and Schedules in the electrical, mechanical, and structural fields. Other tasks include developing Xrefs, Dynamic Blocks, 2D and 3D modelling, and general organization and quality control for title blocks, notes, xrefs, and block libraries.• Multidisciplinary Expertise across AutoCAD 2024, AutoCAD Electrical, AutoCAD Plant3D ranging from 100 to 1000+ manhour budgets. • Increased team productivity by 50% delivering build packages under estimated budget hours by establishing efficient methods for designing 2D and 3D drawings encompassing electrical equipment, building and facility plans, foundations, electrical details, schematics, and more. Resulted in $15,000 in labor savings per 1000 budget hours. • Develops In-House Dynamic CAD Blocks comprised of 70+ common drawings to create a library of regularly used objects across all teams, resulting in reduction of future individual design times by 10 minutes per usage. This also resulted in more consistent projects and object design with faster turn time across all projects.• Created Custom Autodesk AI Chatbot using Python and OpenAI ChatGPT3 API to improve personal and team productivity, efficiency, and knowledgebase. Resulted in higher quality project completion while lowering time spent researching technical issues• Designs Site Layouts, sections, details, elevations, ISOs, electrical P&IDs, schedules, single line diagrams, hazards, and more. Show less