Carol Ruegg

Experience

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  Nissan Motor Corporation

  Oct 1998 - Sept 1999

  Business Analyst

  Implemented 100+ remediated transactions for Y2k without a single production problem. Effort included modification of JCL, data analysis to identify and capture input, testing remediated code, creation and execution of automated testing scripts.

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  International Business Machines

  May 2000 - Mar 2010

  Client 2: Internal IBM August 2006 – March 2010Process Project Manager/Business Process Owner Business process owner for IBM internal labor costing and billing applications. This Global business application was used by 200,000+ IBM employees to generate 45% of invoiced dollars.• Delivered processes and projects in a global and cross-cultural environment. Built partnerships with all levels of the organization to optimize and drive solutions within the confines of confidentiality, non-disclosure, and limited budget and resources.• Standardized and implemented global activity codes to facilitate consolidated reporting• Worked with business units to maintain audit readiness, business controls, and Sarbanes-Oxley compliance.• Labor Process Subject Matter Expert (SME) for a globally-integrated SAP ERP system. Used leadership, communication negotiation, and cultural sensitivity skills to meet the design milestones and resolve conflicting requirements. Insured global data privacy regulations compliance.\Client 1: Nissan North America, Inc. October 1999 – August 2006Project Manager, Team Lead, Business Analyst Held progressively more responsible roles on the Vehicle Operations team. Systems processes encompassed ordering of all vehicles from the manufacturing plants through allocation of the vehicles to dealerships throughout North America.• Managed system enhancements. Gathered business and functional requirements, led analysis and design of project solution, developed program specifications, and provided oversight during build, testing, and implementation.• Served as subject matter expert (SME) for the vehicle allocation sub-system and Nissan implementation procedures. Standardized and documented procedures.• Served as team lead for day-to-day operation of the vehicles systems and liaison between the development teams and the business client. Show less

  • Process Project Manager

    Aug 2006 - Mar 2010

  • Project Manager / Business Analyst

    May 2000 - Aug 2006
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  HISNA

  Mar 2011 - Sept 2011

  Project Manager - Telematics Project (Consultant)

  Managed the implementation of seven interfaces between HISNA and vendors. Interfaces were a key component of the vehicle telematics information. Worked with business users and selected vendor to define and deploy the interfaces. Concurrently defined later phases of the project.

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  Molina Healthcare

  Sept 2011 - May 2018

  Project Manager

  Managing projects to support the Enrollments department. Projects provide better service to our members as well as cost savings to the company. Involved with the creation of new PMO methodologies and processes for quality assurance, recruiting and on-boarding. Key Accomplishments:• Reduced manual effort by modifying the Member Move user interface to move multiple members with one request and automated generation of notification letters. Annual savings of $500,000.• Improved visibility to Key Performance Indicators (KPIs) via dashboards to improve the quality of customer service and regulatory compliance. Project run using Agile. Served as Scrum Master. Annual savings of $600,000.• Automated the transmission of historic data to pharmacy benefits provider to allow for better management of benefits, resulting in a yearly savings of $1 million.• Managed workstreams for establishment of new state health plan. Created interface of data to the state regulatory agency, establishment of interfaces with monetary recoveries vendor, and reporting to identify overpayments to providers.• Saved company $3.6 million by automating the Coordination of Benefits (COB) between Medicare and Medicaid for Molina Healthcare of Texas Health Dual Special Needs (DSNP) members.• Participated in creation of new methodology and quality assurance processes. Decreased learning curve for new PMO resources by creating processes and training for recruiting and on-boarding. Resources were able to start their projects the afternoon of their first day and had a quick reference guide available.• Designed and managed implementation of PMO process improvements including ticketing and renewal of contractor access badges. Show less

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  Pacific Dental Services

  May 2018 - Dec 2022

  Product Manager

  March 2019 - Present -- Employee of PDSMay 2018 - Feb 2019 -- Consultant with OS Technical Department: Clinical and Emerging Technologies• Wrote research papers on topics of need for Innovation Division• CBCT Experiment and RFP• Special Needs Clinic – IT Workstream for opening of Clinic• Opened Norco Healthcare Office. Documented the process for future medical offices• Developed Disaster Recovery and Business Continuity procedures • Spun Off Financial Tech subsidiary• My PDS App – Collaboration Mobile App for Associate Dentists• Schick DeNovo Rollout – Moving to a new standard sensor • Designed Process Flow for Emerging Technology Projects• Implemented a dashboard to allow the Sr. VP to see the status of all projects in our portfolio• X-Nav Pilot for a system to perform 3D navigation for dental implants. Documented the process from requesting the equipment through implementing and training.• Support for the yearly Office Level Business Planning Road Show. Documented the process so future years will know what went well and changes made to correct things that were not done as well as they could have been• Evaluation / Provide Improvements for a mission-critical system suffering with performance degradation and outages• Subject Matter Expert on Smartsheet• Mentor for Junior Members of Team Show less

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  Self-employed

  Jan 2023 - now

  Learning. Growing. Adventuring