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Hatem Sabry

Hatem Sabry

Service Engineer

Followers of Hatem Sabry3000 followers
location of Hatem SabryJeddah, Makkah, Saudi Arabia

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  • Timeline

  • About me

    National operations Manager | Shell | Mazda | Aston Martin | MG FAW |

  • Education

    • Zagazig University

      1998 - 2001
      Mechanical Engineering

    • Helwan University Cairo

      2002 - 2004
      Bachelor of Science - BS Mechanical Engineering

  • Experience

    • Ezz-Elarab Automotive Group

      Apr 2007 - Sept 2008
      Service Engineer

    • Hanco Automotive

      Oct 2008 - Mar 2011
      Workshop Manager

    • Haji Husein Alireza

      May 2011 - May 2022

      • Lead a Team of over 120 members to drive overall after sales operations across 5 Branches in WR• CSI : Increased NPS to the highest level within the region by maintaining best in class service operation standards, • Profitability: Manages departmental expenses and ensures net profit as set are met , to Achieve the Region Target in Q3& Q4 since taking over,• Training: Drove & Executed the training plan for newly joined Female team members in WR to help in achieving highest results among all regions,• Promoting team work spirit through assigning common goals, Holding regular group meetings for solving operational problems, and continuous coaching approach • Technical Support - Ensures that all products related technical problems reported are resolved with help of the Technical Department, and to highlight training needs/ corrective actions to drive service quality• Successful track record for building teams, by carefully selecting the candidates through personal interviews and performance appraisal after hiring ,• Coordinates with parts department, sales department, and others to ensure effectiveness of service process• Training and development, achieving a 100% Technical and Non-Technical training as per Mazda certified training to our team in EP, with peak of our success in 2018, when receiving the prestige's award of 1st place in MazTech Service Advisors competition,• Crises Management Steering the Region through tough year of 2020 where all business hit with COVID-19 regulations and challenges, to achieve one of the most successful year operation wise all over region.• Handling VIP customers for ASTON MARTIN , to ensure the brand image is maintained & compensate for facility shortage within the Region , Show less

      • Regional Service Manager

        Oct 2017 - May 2022

      • Service Manager

        May 2011 - Sept 2017

    • Taajeer Group - مجموعة تأجير

      Jul 2022 - Sept 2023
      After Sales Regional Manager

    • AlJomaih Automotive Company

      Mar 2024 - now
      National Operations Manager

  • Licenses & Certifications