Dana Land

Experience

• 

  AIRY'S INC

  Dec 2011 - Jan 2016

  Administrative Assistant
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  Self Employed

  Mar 2013 - Jan 2017

  Nanny
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  Eat Purely

  Jul 2017 - Nov 2019

  Customer Support Manager + Product Manager

  - Functioned as a dual Product Manager and Customer Support Manager for a team of 5 remote individuals across regions to fully embrace the agile project management style, allowing our team bake customer feedback into every iteration and release.- Continually evaluated our roadmap and priorities against evolving company KPIs, remaining flexible and adaptable to update our product strategy as needed.- Collaborated with cross-functional teams to implement tailored product released approaches to our various target demographics, increasing brand recognition.- Discovered opportunities to iterate on team processes to meet the demands of the fast paced start-up culture Show less

• 

  HubSpot

  Nov 2019 - now

  - Provide in-depth analysis of a customer's email sending usage to increase customer retention.- Conduct audits on the email sending platform to ensure compliance with industry best practices, RFCs, and identify areas for improvement.- Participate in thought leadership through writing blogs, help articles, hosting webinars, and engaging in industry working groups.Project highlights:- Cross collaborated with multiple infrastructure engineering teams to develop and release new features to help our customers and our network meet the new Google / Yahoo 2024 Sender Guidelines within a tight 2 month deadline.- Co-founded an employee group to advocate for the inclusion of disabled employees within HubSpot culture, resulting in new yearly celebrations for Disability Pride Month, a DisabilityIN partnership, and getting access to captioning for all employees. Show less

  • Deliverability Consultant

    Jul 2022 - now

  • Associate Deliverability Consultant

    Jan 2021 - Jul 2022

  • Senior Customer Support Specialist

    Nov 2019 - Dec 2020