Sanjeev Taneja

Experience

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  RDM India Pvt. Ltd.

  Mar 2000 - Apr 2004

  Executive in RSD

  Working with Reservation Data Maintenance India Pvt. Ltd. As Executive in Reservation Support Division.R.D.M. is a joint venture between Lufthansa Commercial holding and Bird Group which looks after space control work (reject centre) and yield management of Lufthansa German airlines.Responsibilities involve leading team which handle E-Mails and Incoming calls from different LH Offices based worldwide, Editing and Processing Teletype reject messages of Amadeus and Lufthansa systems, Monitoring of force confirmed PNR’s, Upgrading and Downgrading of Industrial discount passengers, Fake ticket checks, TTL checks for Top events and critical flights, Vertical checks, Fake booking checks and Adhoc tasks. Show less

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  Nuance BPO Matrix Pvt Ltd

  Apr 2004 - Dec 2008

  Assistant Manager

  Managing a team of associates, for fare filing of Airlines contracts for B2B search engine (US database), provide personal guidance & counseling the team to help them achieve optimum productivity and accuracy standards.GDS using Sabre for fare coding, fare pricing, Effectively managed time to ensure Turn Around Time (TAT) compliance according to the SLA (Service Level Agreement) benchmarked by the customer.Looked after timely training analyzing each associate, provided/ arranged for specific training needs.Analyzed and provided timely progress feedback to the associates against the productivity and accuracy benchmarks on a Quarterly basis.Ensued timely and structured reporting of team member’s progress to the senior management.Scheduled operation activates to enable smooth and effective operations.Coordinating with support functions to make the overall functioning of the operation services more robust.Manpower planning and leave planning for the team to provide ensured adequate availability of manpower at all times to handle the volumes in the peak season. Show less

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  TouramIT

  Dec 2008 - Mar 2013

  Supervisor, Fares Department (B2B/B2C)

  • ATPCO fares/ Private fares load in database, Commission based fares load in database.• Diagnosing Net Fare and DDF fares on Amadeus and Sabre. • Testing of fares in our Global booking engine. And rectified to improvise the B2B booking engine.• Testing New B2B/B2C booking engines.• Managing a team of associates, for fare filing of Airlines contracts for the US database, provide personal guidance & counseling the team to help them achieve optimum productivity and accuracy standards.• Scheduled operation activates to enable smooth and effective operations.• Coordinating with support functions to make the overall functioning of the operation services more robust. Show less

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  Cosmopolitan Travel Services

  Apr 2013 - Sept 2013

  Fares Manager(India)

  • ATPCO fares/ Private fares load in database, Commission based fares load in database.• Diagnosing Net Fare and DDF fares in Amadeus and Sabre. • Testing of fares in our Global booking engine. And rectified to improvise the B2B/B2C booking engine.• Fare Quality Check.• Competitive Fare Comparison.• Pricing Air itineraries in Sabre and Amadeus. • Managing a team of associates, for fare filing of Airlines contracts for the US database, provide personal guidance & counseling the team to help them achieve optimum productivity and accuracy standards Show less

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  Onkar Infotech

  Oct 2013 - Feb 2014

  Team Leader

  B2C booking engine.• Fare Quality Check.• Competitive Fare Comparison.• Pricing Air itineraries in Sabre and Amadeus.• Managing a team of associates, for fare filing of Airlines contracts for the US database, provide personal guidance & counseling the team to help them achieve optimum productivity and accuracy standards

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  PROTOCOL SOLUTIONS PRIVATE LIMITED

  Jul 2014 - Apr 2019

  Assistant Manage-Business Analyst(Automation Support)
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  Cosmopolitan Travel Service

  Apr 2019 - Jun 2020

  Manager (Quality and Reconciliation)
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  IGT Solutions

  May 2021 - now

  Senior Business Consultant