Bryan Ball

Experience

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  North Carolina Pallet Recycling

  Jan 2012 - May 2012

  Manager

  • Managed pallet delivery and pickup to companies across Raleigh, NC in order to recycle them • Maintained detailed records of miles driven, money received, and number of pallets delivered/picked up• Demonstrated excellent customer service in order to maintain relationships with current customers • Operated a 1998 Ford F250 Box Truck

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  Young Life

  May 2014 - Jul 2016

  • Assisted in leading a group of 75 local high school students in weekly Bible studies and meetings• Coordinated and planned weekly and long term events with other team leaders displaying vitality• Assisted in creating and executing recruitment activities to increase attendance • Commited 20 hours a week to care for and invest in the lives of high school students • Successfully managed landscape operations and execution of those landscape operations throughout a 1,500 acre property• Trained and managed a crew of 12 young men, producing resort style landscaping • Invested in the lives and spiritual health of each member of the team during their time serving• Operated under the guidance of a supervisor, building a positive relationship through continued management success

  • Volunteer Leader

    Jul 2013 - Jul 2016

  • Property Staff Intern - Landscape

    May 2014 - Aug 2014
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  Reynolds American Inc.

  Aug 2014 - Dec 2014

  Supply Chain Practicum Course Project

  • Worked to develop a more accurate method for measuring and reporting the On Time and In Full (OTIF) metric for Reynolds American in order to improve supplier accountability

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  POOLCORP

  Aug 2014 - Dec 2014

  Sales/Operations Intern

  • Strived to create real value and worked to establish and maintain solid customer relationships• Successfully identified customers’ needs and develop solutions to help them increase their profits• Assisted in pulling orders from the warehouse and transferring items between branch locations, while becoming familiar with bin location strategy and procedures• Shadowed an outside sales agent for two days per week, executing sales of various products• Observed managers conferring with regional buyers and vendors to obtain product or service information such as price, availability, and delivery schedule• Exposed to all aspects of budgeting and financial management as well as employee management training Show less

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  Cisco

  Jul 2015 - now

  High Touch Operations Manager (HTOM)

  • Dedicated single point of contact for 2 major Cable/Media customers in the U.S. and Canada.• Write processes and procedures for customized support services.• Ensure proper delivery of product and services, helping customers recognize incremental value and achieve desired business outcomes.• Act as business driver to improve both the customer's and Cisco's internal operations - continually working to understand the customer's internal business functions and culture.• Identify, build and maintain relationships with customer's internal management.• Work to identify process gaps and create process improvements to avoid future issues.• Act as the voice of the customer to internal Cisco teams.• Travel to customer site quarterly to present operational issues/activity, key successes, areas of opportunity, and operational gap analysis.• Coordinate and conduct weekly conference calls to provide status reports to customer. Show less