Casey Polcari

Experience

• 

  Ear, Nose & Throat Associates of New York

  Jan 2014 - Jun 2015

  • 4th Year Clinical Extern

    Jun 2014 - Jun 2015

  • Student Intern

    Jan 2014 - May 2014
• 

  Great South Bay Otolaryngology

  Jun 2015 - Aug 2015

  Clinical Audiologist, Per Diem
• 

  North Carolina Eye Ear Nose and Throat

  Dec 2015 - Dec 2018

  Audiologist

  • Evaluated client needs and provided customized solutions• Counseled clients regarding impairment, product differentiation, and pricing• Responsible for product demonstration, fitting, and post-fitting support• Proven track record for client satisfaction and device retention• Provided customer care and device support• Experience with the use of database and electronic medical records (EMR) systems• Practiced and managed caseloads at 3 different office locations• Lead audiologist at the Roxboro location, responsible for new client acquisition Show less

• 

  Wake Ear, Nose and Throat Specialists

  Jan 2019 - Oct 2020

  Audiologist

  • Self-starting lead audiologist, responsible for new patient acquisition and retention• Counsels patients on test results/impairment as well as appropriate solutions • Responsible for device demonstration, implementation and follow-up support• Accountable for managing clinical operations of audiology department• Proactively communicates with clinical team and practice management to track patient cases and resolve open issues• Works independently to manage patient caseload and relative tasks• Collaborates as a cross-functional team member to ensure clinic efficiency • Prepares and manages clinical forms, letters, reports and patient documents • Maintains and updates patient databases• Tracks and submits clinical and billing documentation• Responsible for initiating marketing campaigns and creatives, working with marketing groups to optimize efforts• Tracks department metrics to ensure profitability and growth• 63% increase in department gross revenue for 2019 Show less

• 

  Phreesia

  Oct 2020 - now

  • Client Success Manager

    Feb 2024 - now

  • Consultant, Client Services

    Apr 2023 - Feb 2024

  • Senior Associate, Client Services

    Oct 2021 - Apr 2023

  • Assoiate, Client Services

    Oct 2020 - Oct 2021