Carlos Williams

Experience

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  Grace Virtual Services

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  Entrepreneur
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  Hinds Community College

  Jan 2003 - Jan 2005

  Student Body President

  -Able to collect, review and request required documentation to perform intake activities and screen for eligibility in ongoing programs.-Able to learn new software quickly while coordinating, delegating and prioritizing workload to meet deadlines.-Proficient use of Email, Microsoft Word, PowerPoint, Excel, Adobe, Photoshop and other software.-Assisted in conducting program evaluation and analyzed data to improve activities and services provided.-Provide the office’s Director with a variety of clerical support including answering phones and greeting guests-Assisted Director in making accommodations for students by typing papers and other assignments for their classes Show less

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  The Wesley Foundation

  Jan 2006 - Jan 2009

  Student Body President

  -Able to identify emerging community issues, service gaps and opportunities for action to build on community capacity and be an advocate on behalf of clients.-Provided community members and clients with information, contacts and referrals needed to facilitate access to resources for programs, services and employment/training opportunities.-Engaged community members to identify issues, needs, goals, aspirations, skills, abilities and services needed as well as barriers to accessing these services and how to work around them.-Served on project teams and committees where needed. Show less

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  Americans with Disabilities Office

  Jan 2007 - Jan 2009

  Student Engagement Officer

  -Provided positive interactions, crisis intervention, supportive peer-counseling and practical assistance to participants in consultation with other members of the team and under supervisor direction.-Collaborated with Director to create a friendly and informal environment for all students.-Supervised the weekly meetings of a campus ministry with more than 20 members.-Increased membership by 50% through one-on-one outreach to students.-Appointed the executive board members and delegated members to execute community service and social outings.-Engaged in frequent strategic planning sessions to communicate and develop mentor program goals, to build community participation, and to provide updates in writing and verbally.-Knowledge of various social media platforms and professional use of, such as Twitter, Facebook, LinkedIn, YouTube etc. with an understanding of the expression of identity through the web. Show less

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  Arise Virtual Solutions Inc.

  Jan 2017 - Jan 2018

  Client Care Representative

  -Demonstrated leadership and expresses self-accountability and knowledge of working within a multi-cultural and multi-disciplinary environment.-Maintained a high level of communication with clients, team members and upper management to ensure company objectives were met.-Highly committed to ongoing professional development.-Well-developed analytical, decision making and problem solving skills.-Handled and resolved customer concerns/complaints with diplomacy and effective interpersonal and problem solving skills, with services and product.-Strong time-management skills demonstrated coupled with providing administrative support.-Able to provide World Class Customer Service Support that addresses the customer’s immediate and anticipated needs.-Provide superior customer service through establishing and maintaining business relations with existing and potential clients to understand their changing needs and identify new opportunities for service. Show less

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  Grace Virtual Services & Solutions

  Apr 2019 - now

  Chief Executive Officer

  Developing marketing and promotional strategy and materials for a company or product, including brand management and advertising.Ensuring marketing programs align with public relations and other communication activities to meet business goals and objectives.Assisting in preparation of long and short-term marketing plans, pricing policies and budgets.Supervising a team of marketing coordinators or assistants to complete various jobs correlating to employed marketing strategy.

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  The Owner's Place

  Apr 2019 - now

  Chief Executive Officer

  The Owner's Place endeavors to be a business owners hub, providing coaching, marketing, funding and essential resources to move life and business forward.