
Scott P.
Customer Service Specialist

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About me
User
Education

St Patrick's College, Strathfield
-Higher School Certificate
UNSW Business School
-Masters Technology & Innovation Management Dean's Listhttp://www.handbook.unsw.edu.au//postgraduate/programs/2014/8007.html

UNSW
-Bachelor Photovoltaic and Renewable Energy Engineering (Honours) with HonoursAtividades e grupos:Founding member of Photovoltaics Student Society (Secretary) http://www.handbook.unsw.edu.au/archive/2002UGhandbook.pdf

UNSW Business School
-LEAD Business Leadership ProgramLEAD is the flagship leadership development program of the UNSW Australian School of Business. The LEAD program is unique and the first of its kind offered by any business school within Australia. It focuses on refining the skills and increasing the exposure of carefully selected outstanding postgraduate students to business leadership issues.
Experience

Kennards Hire
Jan 1998 - Jan 2002Customer Service Specialist
Event Cinemas
Jan 2000 - Jan 2003Shift Manager
BP Solar
Jan 2004 - Jan 2004Data AnalystPerformed complex data analysis of the operation and interaction of solar systems with the distribution network.Key Achievements:• Released data and articles in peer reviewed publications which was among the first to investigate the potential benefits of distributed solar on Distribution Networks using real PV system and network data.• Work was recognised during a visit to the organisation by the then Premier of NSW, the Hon. Bob Carr

CSG Solar Pty Ltd
Jan 2004 - Jul 2010Managed laboratory facility, responsible for OH&S, equipment availability & process consistency ensuring Australian and German colleagues could effectively conduct research activities. This included equipment and production processes which used highly volatile, dangerous and toxic gases and chemicals and involved significant component of safety around engineering and process controls, including maintaining strict compliance with Local, State and Federal regulationsTogether with the Research Director, planned the operation of laboratory equipment and personnel resource to meet the development and testing priorities set by Germany-based production.Key Achievements:• Managed a project critical to the success of future production operations, collaborating with Konica-Minolta in Japan to develop a new shared wall piezo inkjet printhead, suitable for printing a caustic ink solution for PV module production.• Achieved zero hours lost to incident or injury and maintained equipment and laboratory availability above 95% consistently each quarter.• Achieved 2 x World Record Photovoltaic cell efficiency records for samples made on the laboratory equipment. Exibir menos
Laboratory Manager / Senior Process Engineer
Jan 2007 - Jul 2010Process Engineer
Jan 2006 - Jul 2007Process Technician
Jan 2004 - Jan 2006

Suntech R&D Australia
Jul 2010 - Jan 2013Main responsibility was working with Suntech’s Australia based research partners to manage the research and delivery of key production and testing equipment for implementation and utilisation by the China-based production facilities.Key Achievements:• Managed a project which designed, built, tested, delivered and integrated inline full cell area measurement of anti-reflection coatings on high volume production lines. Equipment was capable of identifying colour categories with repeatability far exceeding previous techniques• Worked closely with Global Customer Service team to provide a library of over 100 Customer articles and technical solutions to real customer and system problems. This led to 15% point improvement in Customer satisfaction from service-related interactions. Exibir menos Reporting directly to the Chief Operating Officer, I was responsible for assessing and recommending project to run within all aspects of photovoltaic cell and module production to improve the yield, cost, performance and reliability of productsKey Achievements:• Key Project Member co-managing US $150M investment to implement new-technology production lines for LPE Photovoltaic cells which delivered an 8% relative performance increase and 15% increase on gross profit margin compared to existing production lines.• Led a team of 45 across multiple departments to plan, test and implement changes to production organisation methods delivering improvements to Production Planning & Supply Chain Management Exibir menos
Senior Project Manager
Jul 2011 - Jan 2013Special Projects Manager, COO Office
Jul 2010 - Jul 2011

Rheem Australia
Jun 2013 - Jan 2014Senior PV EngineerResponsible for the design and specification of the pre-packaged PV systems offered to Customers via the company’s Solahart installer network. This included investigation assessment and proposal for approval all materials selected as part of systems which would deliver the quality, customer satisfaction and costs according to metrics defined by Senior Management.Key Achievements:• Introduced a new photovoltaic module and solar inverter manufacturer to the Solahart range offering• Implemented new incoming quality control procedures to limit the exposure/warranty risk for Rheem offering 3rd party products. Exibir menos

SMA Australia
Jan 2014 - Jan 2021Led a team of ~40 people, with 6 direct reports, having responsibility for all SMA’s After Sales Service obligations across Residential, Off-Grid, Commercial & Industrial for over 600,000 inverter units, and the large-scale Utility segment covering 100 different solar projects on the National Electricity Market capacity. This also included managing the Logistics functions required to support Service and Sales operations in Australia.Key Achievements:• Led SMA Australia's role in negotiating with AEMO, NSPs, Customers and their Consultants to ultimately resolve the West Murray curtailments in a process lasting over 18 months.• Supported Customers to navigate challenging requirements during R2 testing including changes to PSSE and PSCAD benchmarking and new rules such as Primary Frequency response• Oversaw the introduction of new SalesForce Service ticketing system for all product segments, to provide both SMA and its Customers greater visibility on the raising, tracking of progress, and resolution of all Customer Service and Warranty inquiries.• Negotiated a new 3PL provider contract and led the team which managed the transfer to the new provider of all SMA’s Sales and Service stock, representing over 3000 SKUs, and 20,000+ individual stock items with a value exceeding AUD $20M Exibir menos Led a team of Engineers covering the Residential, Commercial and Off-Grid segments, and a second team covering Large Scale Utility and Power System/Grid ModellingKey Achievements:• Negotiated with AEMO and multiple NSPs on behalf of Customers and their Consultants on compliance issues helping them to achieve Connection, Registration and R2 compliance.• Regularly met with AEMO and NSPs to both understand their emerging requirements while the network was undertaking significant change with the addition of GWs of renewable energy, and to help increase their understanding of how asynchronous solar generation operated differently to synchronous thermal plants.• Managed SMA’s response to the introduction of new changes to the NER in 2019, which were required after the South Australian Blackout, including multiple fault ride through, CUO requirements of S5.2.5.4, and modifications to the P(f) as part of S5.2.5.11• Managed the introduction of 2 new product classes of Utility-scale inverters assisting Customers to achieve up to 20% increased density of power conversion stations.• Worked closely with Sales to manage the signing of over 50 solar projects, representing over €100M of contract sales in the Australian market• Maintained gap-free compliance for Customers of SMA’s entire product range during the introduction of the change to the Australia Low-Voltage grid standard (AS/NZS4777.2:2015) Exibir menos Part of a Global Team with responsibility for Australia market assessment, including Customer and Regulatory requirements for all product segments.Key Achievements:• Participated as SMA’s technical representative on the Standards Australia committee which was developing the AS/NZS4777.2:2015, ensuring the technical requirements of the standard were possible to be met by SMA’s current and new product ranges• Managed the Australian launch of new SMA products including the new version of the highly successful Sunny Boy series in 2016 Exibir menos
Head of Service
Jan 2019 - Jan 2021Head of Engineering
Mar 2016 - Jul 2019Global Product Manager
Jan 2014 - Jan 2016

Neoen
Jan 2021 - nowHead of Grid ConnectionThe grid connection team at Neoen manage the interfaces between OEM, Grid Consultants, AEMO and NSPs to ensure Neoen's projects are connected on time and with least risk to the project and the project partners. The Connection team also helps manage the ongoing compliance of Neoen's operating assets, including undertaking and managing change processes under the Rules (S5.2.2, 5.3.9, etc) as the needs of the generator change.The connection team has also helped to successfully deliver the first Wind and Solar farms operating in all Frequency Control and Ancillary Services markets in the NEM.Some projects successfully delivered by the team in my time include:* 350MW Culcairn Solar Farm (NSW)* 200MW Collie #1 Battery (WA)* 255MW Western Downs Battery Stage 1 (QLD)* 200MW Blyth Battery (SA)* 300MW Victoria Big Battery (VIC)* 400MW Western Downs Solar Farm (QLD)* 204MW Bulgana Wind Farm + BESS (VIC)* 203MW Goyder 1A Wind Farm (SA)* 198MW Goyder 1B Wind Farm (SA)* 150MW Hornsdale Power Reserve, grid forming transition (SA)* 152MW Kaban Wind Farm (QLD)* 100MW Capital BESS (ACT)* Over +20 different processes under Clause 5.3.9 & S5.2.2 of the NER for both constructing and operating generators* Managed numerous compliance topics under Clause 4.15 of the NER Exibir menos
Licenses & Certifications
- View certificate

Working Safely at Heights
Forktime (RTO 91583)Jul 2013 - View certificate

Construction Induction White Card
WorkSafe Western AustraliaJan 2013 
Grid-connect Design (Photovoltaic Systems)
Clean Energy CouncilJan 2014- View certificate

Building Team Performance
Australian Institute of ManagementJan 2019
Honors & Awards
- Awarded to Scott P.Gold Award Duke of Edinbrugh fev. de 2000
Volunteer Experience
Chair, Committie Member - Utility PV Directorate
Issued by Clean Energy Council on Jan 2014
Associated with Scott P.Under 5s Auskick Coach
Issued by Western Suburbs Junior AFL Club on Mar 2021
Associated with Scott P.Committee Chair & Member - Distributed Energy Directorate
Issued by Clean Energy Council on Jan 2014
Associated with Scott P.Committee Member - Inverter Listing Working Group
Issued by Clean Energy Council on Jan 2014
Associated with Scott P.Project Member
Issued by Himalayan Light Foundation on Jan 2004
Associated with Scott P.Secretary & General Committee
Issued by Western Suburbs Magpies AFC on Jan 2011
Associated with Scott P.Technical Expert
Issued by Standards Australia on Jan 2014
Associated with Scott P.
Languages
- chChinese
- enEnglish
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