Ashlee Harnedy

Experience

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  UNITED STATES ARMY

  Jun 2009 - Jan 2013

  Imagery Analyst

  Responsible for keeping up to date on new systems as well as maintaining working knowledge of imagery programs, helping unit determine the necessary equipment to be able to best utilize imagery analyst skills •Maintain equipment and vehicles necessary for field exercises. Also responsible for administrative support of entire company, advisor of all personnel functions •Managed, processed, reviewed, and coordinated administrative tasks pertaining to personnel accountability, strength management, evaluations, awards, promotions, reductions, and legal actions •Used Microsoft Outlook to customize and maintain accounts for leadership by creating and maintaining a company database using Microsoft Access•Use of multiple Operating Systems while conducting Imagery Analysis tasks including Unix, Linux Red Hat, Windows 2003, and Windows 2007 Show less

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  SECURITAS USA

  Jan 2014 - Oct 2015

  Security Help Desk Analyst

  Provide customer support to include, answering phones, checking in/out appointments, monitoring visitors •Assisting HR with applicants by providing support throughout application process, including security briefings as well as maintaining security of employees and assets at the distribution center. •Ability to handle a large volume of calls while multi-tasking with other duties •Train of all new associates hired by Securitas to work at the Support Center to ensure they fully understand their position and responsibilities at the site•Expert in Microsoft Office (Access, PowerPoint, Excel, Outlook, Word, Visio) as well as multiple database and operating systems Show less

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  Southern Company

  Oct 2015 - Feb 2023

  -verify server and network connectivity for networked printers company wide daily-analyze current issues with applications and device that may require further investigation-oversee problem management including identifying high impact issues that need remediation-assist in companywide browser management including Edge and Chrome-identifying tasks that can be improved through automation-creating documentation and knowledge base articles on team owned products

  • End User Analyst, Spec

    Oct 2020 - Feb 2023

  • End User Analyst, Sr

    Jan 2019 - Oct 2020

  • IT Support Analyst

    Oct 2015 - Jan 2019
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  Nexthink

  Feb 2023 - now

  Service Delivery Manager