Chidera Onochie-Dieli

Experience

• 

  Chiugo Style Limited

  Apr 2020 - Aug 2020

  Sales Representative and Secretary

  • Enhanced Sales Growth: Assisted in boosting sales by maintaining effective customer relations and ensuring accurate and timely bookkeeping.• Delivered Exceptional Customer Service: Provided outstanding customer service and sales support, managing client relationships to expand the customer database.• Executed Strategic Decision-Making: Demonstrated strong decision-making skills by delivering targeted product messaging, information, and resources to customers to maximize revenue.• Achieved Sales Targets: Consistently met and exceeded individual sales goals through effective prospecting, cold-calling, and securing new business.• Prospected and Maintained New Business: Proactively sought out new business opportunities, securing and maintaining them to contribute to overall sales growth.• Developed Strong Business Relationships: Built and nurtured lasting business relationships through consistent performance and credibility, fostering trust and reliability.• Established Positive Rapport: Developed positive rapport with clients and stakeholders at all levels, ensuring strong, long-term business relationships. Show less

• 

  Lagos Business School Executive Education

  Sept 2021 - now

  • Coordinate Programme Timetables: Ensure that Academic Directors provide a tentative timetable at least three weeks before the start of any assigned programme.• Evaluate Programme Content: Review the content and structure of programme timetables compared to previous iterations, recommending changes to maintain relevance.• Facilitator Performance Reporting: Compile and send detailed reports on the performance and ratings of facilitators from the last three programmes to the Academic Director.• Organize Pre-Program Meetings: Collaborate with the Academic Director and Client Relationship Manager to organize Pre-Programme Meetings, ensuring alignment in programme delivery among faculty and resource persons.• Manage In-Programme Activities: Oversee participant registration, reconcile participant databases, and ensure that all evaluations are promptly administered and collected during the programme.• Facilitate Participant Engagement: Engage with participants to understand their learning needs and cross-sell relevant offerings from the institution, subtly encouraging repeat business.• Post-Program Evaluation and Reporting: Review the completion of participant evaluations, prepare comprehensive post-program reports, and disseminate them to relevant stakeholders.• Implement Post-Programme Interventions: Work with the Academic Director to implement Post-Programme Learning interventions, addressing any gaps in learning outcomes and reinforcing key skills.• Graduation Coordination: Ensure the accurate preparation of a Graduands database, manage the reconciliation of graduation photos, and oversee the smooth procession of classes during graduation ceremonies.• Content Development: Contribute to the design of learning interventions that are aligned with evolving needs in key areas such as Strategy, Operations Management, Marketing, Human Resources, and Leadership. Show less • Managed Master Scheduling: Oversaw and coordinated the master scheduling process, ensuring all activities and timelines were effectively planned and organized.• Processed and Uploaded Payments: Handled the processing and uploading of payments for the department, ensuring accuracy and timely execution of financial transactions.. Programme:Coordinated the Global Chief Executive Officer Africa Programme. An intensive programme that equips leaders to navigate the intricacies of doing business in a global, interconnected world. It prepares C-suite executives for the different challenges.• Evaluated Customer Feedback: Assessed feedback from both internal and external customers based on their learning experiences and maintained professional and courteous interactions in diverse situations.• Developed and Implemented Revenue Strategies: Created and executed strategies that successfully achieved target revenue goals while maintaining high customer satisfaction ratings among participants.• Submitted Monthly Progress Reports: Promptly prepared and submitted monthly reports detailing progress on deliverables, ensuring the timeliness and accuracy of seminar materials.• Maintained Operational Efficiency: Ensured zero loss of teaching time by effectively managing aids, equipment, booking resources, and technology. Oversaw the maintenance of training room calendars and room setup, including the management of materials production.• Managed Training Resources: Coordinated the setup and maintenance of all training resources, ensuring that room setups and materials production were handled efficiently and without errors.• Ensured Service Excellence: Responded with urgency and respect to customer inquiries, consistently providing friendly and helpful service to ensure a positive customer experience.• Monitored Seminar Material Accuracy: Ensured the accuracy and timely delivery of seminar materials, contributing to the smooth execution of educational programs. Show less • Scheduled Class Appointments: Utilized Setmore to effectively book appointments for classes, managing the school calendar and sending timely notifications and reminders to Faculty Directors via email.• Collaborated with Programme Coordinators: Worked closely with programme coordinators, evaluating their weekly activities to ensure that necessary documentation was uploaded to shared drives for easy accessibility.• Compiled Executive Education Programs: Gathered and organized data for all Executive Education programs, including open seminars, custom, and executive programs, covering the period from January 1st to December 31st, which was then used for overall assessment and feedback.• Evaluated Performance: Assessed the performance of Faculty Directors, Cafeteria staff, ICT Team, Sickbay personnel, and Security officials for each program.• Ensured Accurate Participant Information: Assisted the program manager in verifying that participants correctly filled out their details, helping to prevent errors in the issuance of certificates.• Monitored Documentation Uploads: Ensured that all necessary documentation for programs was uploaded on time to shared drives, facilitating easy access for all relevant stakeholders.• Supported Program Management: Provided support to the program manager by overseeing participant data entry, contributing to the smooth execution and administration of programs. 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  • Associate Learning and Customer Experience Manager

    Jul 2024 - now

  • Learning and Experience Coordinator

    Aug 2022 - Jun 2024

  • Administrative Officer

    Sept 2021 - Jul 2022
• 

  High Impact Careers

  Sept 2022 - Nov 2022

  Data Analyst

  • Defined and Implemented Data Acquisition Logic: Developed and applied data acquisition and integration logic, selecting optimal methods and tools within the technology stack to ensure scalability and performance.• Focused on Analytical Needs: Identified critical metrics and KPIs, maintaining a focus on analytical needs, and delivered actionable insights to decision-makers.• Identified and Integrated Data Sources: Sourced new internal and external data to support analytics initiatives, collaborating with partners to integrate data into new or existing infrastructure.• Developed and Deployed Dashboards: Designed, developed, and deployed complex dashboards and reports using Power BI, Excel, and T-SQL, enhancing data visualization and reporting.• Executed Data Computations and Cleansing: Conducted complex computations, data cleansing, and filtering to produce accurate and reliable information from large datasets.• Presented Data Analysis and Solutions: Utilized data analysis techniques to present information and propose solutions and strategies to address business challenges.• Supported Data Migration: Ensured uniformity across data fields and developed compliance procedures to support the data migration process. Show less