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Ignacio Jimenez

Ignacio Jimenez

Customer Service Officer

Followers of Ignacio Jimenez693 followers
location of Ignacio JimenezSpain

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  • Timeline

  • About me

    Front-End Software Developer

  • Education

    • Universidad de Sevilla

      2012 - 2017
      Bsc Tourism Tourism and Travel Services Management

      Activities and Societies: Active point of contact for European students in the Erasmus Students Program in Seville. Modules: Statistics; Business Management and Strategy; Economics; Finances and Accounting; Languages: French, English, German; History of Tourism; plus many more. • Final year project has included creating a business model and Marketing plan for a fictional app, with the aim of mixing travel and meeting people.

    • ThePowerMBA

      2019 - 2020
      Master of Business Administration - MBA Business Administration and Management, General

      Modules: Business Model Innovation; Disruptive Tech in Business; The Lean Start-up, Entrepreneurship; Strategy & Business fundamentals; Finance and Accounting.

    • The App Brewery

      2020 - 2021
      Web Development Bootcamp Computer Science

      remote programming Bootcamp Academy. modules: HTML & CSS || JavaScript || NodeJS || RESTful architecture || ReactJS

    • CareerFoundry

      2021 - 2021
      Full-Stack web Development Online Program software Development and Programming Fundamentals

      Activities and Societies: Modules: Front-end fundamentals; JavaScript; Server-side Programming (NodeJS); Client-side (ReactJS); Testing in the development process; Native App development; Collaboration and documentation. See more in the course plan

  • Experience

    • Prodetur

      Nov 2016 - May 2017
      Customer Service Officer

      Leading company for promoting Andalucía nationally and internationally. Internship as part of my final year of study at university. Compiled and analysed travelers data Helped tourists visiting Seville and Andalucía by providing information either in person,over email, or over the phone. Offered support in many languages, especially English, Spanish and French.

    • Malmaison

      Aug 2017 - Jul 2018
      Hotel Front Desk Representative

      Front desk and accounting operations. Malmaison Oxford Hotel.Often support to different departments, Prepared bills, took and input reservations, solved all sort of issues related with the property.Ensured that the guest requests were all met.

    • Trivago

      Aug 2018 - Apr 2020

      Led a high-performing team of 3 account managers, driving successful service delivery and significantly boosting departmental revenue while optimizing operational costs. Account Manager for OTAs and Hotel Chains focused on the Spanish Market. Consultancy, Campaign Analysis, Commercial education for Independent Hotels.

      • Account Manager Team Lead

        Sept 2019 - Apr 2020

      • Account Manager

        Aug 2018 - Aug 2019

    • Zizoo

      Aug 2020 - Jan 2021
      Account Executive

      Dynamic and multi-role position in the leading boat holiday platform based in Berlin. Achieved monthly revenue goals by acquiring new leads and expanding into new markets. Collaborated with engineering teams to elevate digital customer acquisition.

    • METRO Markets GmbH

      Feb 2022 - now

      Role as part of the team in charge of the Cart and Checkout UI flow at Metro's Marketplace.Implemented innovative design experiments, monitored key metrics and orchestrated comprehensive A/B testing procedures during feature rollouts, ensuring seamless integration and optimal user experience. Onboarding of new Vendors at Metro's Marketplace. Troubleshooted technical issues and contributed to developing knowledge resources for sellers empowerment.

      • Software Developer

        Aug 2022 - now

      • Vendor Support Manager

        Feb 2022 - Aug 2022

  • Licenses & Certifications

    • Certificate in Advanced English

      Cambridge Assessment

    • Developing Cloud Applications with Node.js and React

      EdX
      Dec 2021
      View certificate certificate

    • Blockchain Foundations

      EOSIO
      Oct 2022

    • Angular - The Complete Guide

      Udemy
      Jun 2023
      View certificate certificate

  • Volunteer Experience

    • Tourist Guide

      Issued by Erasmus Student Network on Sept 2016
      Erasmus Student NetworkAssociated with Ignacio Jimenez