Syed A.

Experience

• 

  BetterPlace

  Apr 2019 - Apr 2020

  PM Analyst - HR

  Implementing effective project management strategies in the HR field to streamline processes, enhance team collaboration, and optimize human capital deployment for organizational success.

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  Vymo Asia

  May 2021 - Feb 2023

  Technical Project Coordinator (PM)

  • Led steerco meetings and customer journeys for clients with agility, predictability being the face to the client• Run Launch Projects/implementations for new/existing customers end to end (discovery → planning → delivery → launch management)• Opportunity to manage the business and IT client relationships• Work in a cross-functional environment internally with Product, Solution, Customer Success/Sales, and engineering teams to set the right expectations with customers and deliver predictably, in an agile manner, and ensure quality• Buddy to other Project Managers to help them onboard and perform within the organization• Opportunity to work on improving processes, building best practices, and building teams• Agile delivery experience• Analyzing, planning, and developing scheduled projects• Analyze and develop procedures for the management and technical duties Show less

• 

  Kapture CX

  Feb 2023 - now

  Technical Project Manager

  1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.6. Manage project risks and issues, proactively identify potential obstacles, and implement mitigation strategies to ensure successful project outcomes.7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness. Show less