Kaitlin Roach

Experience

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  R. Richer Co.

  Aug 2004 - Apr 2005

  Sales Associate

  Handled accounts receivable and payable. Assisted customers with their selection of paint, wallpaper, carpeting, and blinds. Completed orders for the same. Placed orders with vendors and monitored inventory.

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  Slade's Ferry Bank

  Apr 2005 - Oct 2006

  Teller

  Cashed checks, processed deposits and loan payments. Researched customer issues, followed up with customers. Prepared cashier checks and money orders. Handled foreign currency exchange. Opened and closed Certificate of Deposit and IRA’s, and processed renewals. Completed sales requirements resulting in incentive rewards, including investment referrals.

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  Ruby Tuesday

  Dec 2006 - Feb 2010

  Server Hostess

  Greet and escort customers to tables; maintain waiting lists. Answer phones, take orders, verify contents of completed orders, deliver to customers in a timely manner, and conduct monetary transactions; ensuring guest satisfaction with their dining experience. Responsible for personal and company sales goals resulting in incentive rewards.

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  Dartmouth Nissan Volvo

  Feb 2009 - Oct 2009

  Front Desk Clerk

  Greet customers in a friendly manner and accommodate any customer needs or requests. Answering, transferring, and screening all calls on a 20-line switchboard. Responsible for discreet monetary transactions for sales, parts, and service departments. Maintaining and booking service appointments. Filing of all repair orders according to a precise filing system. Tracking of all plate inventory, and gas disbursement. Displaying professional abilities at all times.

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  Quigley's Pint & Plate

  Dec 2009 - Aug 2010

  Server

  Preparation of food for the days shift. Greet and seat customers promptly. Provide ideal guest experiences. Answer questions about menu options, offer recommendations. Manage orders for an optional three-course meal. Coordinated delivery of meals as requested with other team members. Comply with customer requests promptly and communicated these requests to kitchen staff. Address any customer issues, ensuring guest satisfaction with their dining experience. Deliver bill and proper cash handling. Train new employees on policies and procedures. Performed closing duties, including restocking and cleanup. Adherence to quality standards. Show less

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  Tidelands Health

  Sept 2010 - Jan 2017

  Customer Service Representative

  Daily responsibilities included answering phones, filing, resolving customer complaints, researching billing inquiries, selling new memberships, leading facility tours for prospective members, point of sale transactions, and laundry services. Organized a schedule for up to 8 employees across various departments while maintaining organizational guidelines for part-time and full-time allotments. Documented minutes for monthly staff meetings; promptly reported to staff of facility-wide events. Tracked and managed inventory, including annual auditing. Responsible for layout, sales, and decoration of pro shop to feature new products. Suggested new merchandise and retail products in conjunction with new program offerings. Ordered and featured healthy and organic supplement options. Responsible for ordering office supplies for entire facility. Coordinated with off-site departments to order printed materials and medical supplies. Earned the extra responsibility to edit payment and billing options, cancel memberships, provide proof of payment for insurance purposes, provide statements of expenses for tax purposes. Assumed responsibility of monthly renewal letters, monthly member renewal letters, designation of referral incentives, distribution of sales incentives and coupons to local rental companies. Trained to fully operate the day spa, childcare, and personal trainer desks. Trained to check pool temperatures and maintain basic chemical limits within DHEC guidelines. Trained to complete day spa payroll for up to 6 employees. Permission to choose and interview potential new hires. Volunteered to analyze and decide where monies should be distributed for a budget allotted for continuing education programs. Trained to respond to emergency situations with direct action or supportive assistance. Managed and confirmed conference room rentals and collected deposits for rentals. Exceeded annual threshold requirements of performance appraisals each year of employment. Show less

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  Self-Employed

  Mar 2013 - May 2016

  Nanny

  Provided daily meals three times a day for one toddler and one newborn. Performed daily duties including bathing, laundry, scheduled naps, outdoor activities and cleaning. Offered educational learning experiences through games and interactive lessons.

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  YMCA of the Triangle

  Mar 2017 - Aug 2017

  Welcome Center Coordinator

  Managed outdoor pool location for the seasonal summer months. Daily responsible for scheduling, cash handling, answering phones and deposits. Ensured customer satisfaction through excellent customer service; resolving customer concerns through the proper channels. Adherence to strict guidelines in compliance with YMCA standards for company rules and regulations and pool safety standards for the staff and members. Followed YMCA protocol for extreme weather conditions to keep staff and members safe. Managed social media account with updates, events and unexpected closings. Certified in Basic Life Support, Adult and Pediatric First Aid/CPR/AED and Oxygen. Show less

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  Moffatt & Nichol

  Jul 2017 - now

  Making coffee. Maintaining neatness and order of conference rooms, kitchens, foyer and workrooms. Stocking and ordering office supplies. Answering and transferring calls. Greeting and accommodating visitors. Checking and dispersing mail. Preparing local and international shipments. Updating all records upon hire or resignation. Maintain security of access cards, storage keys and equipment. Reserving and managing care rentals and minor travel accommodations. Maintaining and scheduling on Outlook calendar for conference rooms. Ordering and maintaining office supply and break room essentials. Scanning and emailing Certificate of Insurance. Assistance with planning of special events including ordering food, setup and break down. Maintaining service and supplies for office equipment. Type minutes for Marketing department. Maintain building service requests. Additional administrative tasks as needed by the engineers. Show less

  • Assistant Office Administrator

    Nov 2017 - now

  • Information Technology Coordinator

    Nov 2017 - now

  • Receptionist

    Jul 2017 - Nov 2017