Haridhra Shankar

Haridhra Shankar

Followers of Haridhra Shankar4000 followers
location of Haridhra ShankarChennai, Tamil Nadu, India

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  • Timeline

  • Skills

    Product management
    Business analysis
    Agile project management
    Agile methodologies
    E commerce
    Team management
    Point of sale systems
    Online retail
  • About me

    Creative product specialist with 6 plus years of experience in Product Design, UX, Agile Development and Release with strong analytical thinking skills. 1.Possess sound expertise and knowledge in POS , E-Commerce and CRM tools. 2.Strong areas include Product Management,High Level Business solutions,Customer Behavior Analysis,User Experience,Requirement Analysis, Designing Solutions and Functional Validations. 3.Exposure to Extensive Agile working style.

  • Education

    • Velammal Engineering College

      2008 - 2012
      Bachelor of Engineering - BE Electronics and Instrumentation Enginerring
    • SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

      2021 - 2023
      Executive MBA Marketing/Marketing Management, General
  • Experience

    • Tata Consultancy Services

      Nov 2012 - Mar 2019

      •Associate Product Manager(APM) for Digital , E-Commerce platforms of retail industry. Client : Best Buy Co., Inc. - multinational consumer electronics retailer.•Exposed to extensive Agile working style in the product teams.•APM for various product teams related to Shop, Browse, Recommendations, Cart and Checkout, Order processing functionalities for the dotcom website.•Involved in Roadmap discussions and prioritizing features •Provided wireframes and designs for enabling User Experience for the website.•Been in liaison with the designers to get the appropriate UX designs and have facilitated the JAD session for design finalization and implementation.•Worked with Product teams that were involved in increasing the revenue and customer experiences in the areas - Cart , Checkout , Total Tech Support , Conversational Commerce, Customer Account Based Offers (CABO), payments and Order Processing, cloud migrations and integration of upstream and downstream systems with Cart.•Analysed Customer Centric concerns and feedbacks through NPS reports, Adobe analytics (Omniture) •POC's for the features in the DotCom and enhancing overall customer Experience.•Have played quite a role in supporting the holiday season sale (Thanksgiving, BlackFriday etc) and was part of the key triage teams. Show less 1. Worked as Business Analyst for POS and CRM systems of the Retail clients - -- StarBazaar (Hypermarket Chain) -- Westside & Landmark (Apparels, Books and Stationary Retailer) -- Tata StarBucks (Coffee House Chain) -- CROMA (Consumer Electronics and Durables)2. Have lead a team of BA’s for the StarBazaar product and responsible for all the pre and post go - live business requirements design and proper documentation 3. Prepared AS-IS documents and Solution Proposal documents for prospective clients 4. Showcased POC's to the customers for POS systems using Kisok, PDA and kitchen order handling.5. Have designed and provided solutions for POS and CRM operations for various store Merger Process.6. Have delivered effective workaround solutions to reach the max customer satisfaction index.7. Provided extensive support during UAT and production roll out. Show less

      • Associate Product Manager

        Apr 2017 - Mar 2019
      • Business Analyst

        Mar 2014 - Mar 2017
      • Java Developer

        Nov 2012 - Feb 2014
    • Women In Product

      Jan 2019 - Apr 2022
      Core Member

      Core member of the Women In Product - Chennai Chapter. We aim to promote more of product culture in the fast paced challenging environments. Network, learn and grow together with the clan and promote growth of the fellow product managers.

    • Agilysys

      Mar 2019 - Feb 2021
      • Lead Business Analyst

        Jul 2020 - Feb 2021
      • Senior Business Analyst

        Mar 2019 - Jul 2020
    • TheProdcast

      Mar 2020 - Oct 2022
      Core Member

      For intriguing, informative and interesting conversations. The Prodcast team caters to how simple, compelling, and fun product learning can be made.Visit : https://theprodcast.com/

    • Amazon

      Mar 2021 - now
      • Program Manager

        Jan 2023 - now
      • Subject Matter Expert II

        Mar 2021 - Jan 2023
  • Licenses & Certifications

    • Certificate in Business Analysis

      Madras Management Association
      Feb 2015
    • Learning Adobe Reports and Analytics

      LinkedIn
      Jul 2020
      View certificate certificate
    • UX Research for Agile Teams

      LinkedIn
      Apr 2020
      View certificate certificate
    • UX Research: Going Guerrilla

      LinkedIn
      Apr 2020
      View certificate certificate
    • Ascent Leadership Training

      Tata Consultancy Services
      Jan 2017
    • DELF – A1 certified professional

      Alliance Française of Madras
      Jul 2016