Haridhra Shankar

Experience

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  Tata Consultancy Services

  Nov 2012 - Mar 2019

  •Associate Product Manager(APM) for Digital , E-Commerce platforms of retail industry. Client : Best Buy Co., Inc. - multinational consumer electronics retailer.•Exposed to extensive Agile working style in the product teams.•APM for various product teams related to Shop, Browse, Recommendations, Cart and Checkout, Order processing functionalities for the dotcom website.•Involved in Roadmap discussions and prioritizing features •Provided wireframes and designs for enabling User Experience for the website.•Been in liaison with the designers to get the appropriate UX designs and have facilitated the JAD session for design finalization and implementation.•Worked with Product teams that were involved in increasing the revenue and customer experiences in the areas - Cart , Checkout , Total Tech Support , Conversational Commerce, Customer Account Based Offers (CABO), payments and Order Processing, cloud migrations and integration of upstream and downstream systems with Cart.•Analysed Customer Centric concerns and feedbacks through NPS reports, Adobe analytics (Omniture) •POC's for the features in the DotCom and enhancing overall customer Experience.•Have played quite a role in supporting the holiday season sale (Thanksgiving, BlackFriday etc) and was part of the key triage teams. Show less 1. Worked as Business Analyst for POS and CRM systems of the Retail clients - -- StarBazaar (Hypermarket Chain) -- Westside & Landmark (Apparels, Books and Stationary Retailer) -- Tata StarBucks (Coffee House Chain) -- CROMA (Consumer Electronics and Durables)2. Have lead a team of BA’s for the StarBazaar product and responsible for all the pre and post go - live business requirements design and proper documentation 3. Prepared AS-IS documents and Solution Proposal documents for prospective clients 4. Showcased POC's to the customers for POS systems using Kisok, PDA and kitchen order handling.5. Have designed and provided solutions for POS and CRM operations for various store Merger Process.6. Have delivered effective workaround solutions to reach the max customer satisfaction index.7. Provided extensive support during UAT and production roll out. Show less

  • Associate Product Manager

    Apr 2017 - Mar 2019

  • Business Analyst

    Mar 2014 - Mar 2017

  • Java Developer

    Nov 2012 - Feb 2014
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  Women In Product

  Jan 2019 - Apr 2022

  Core Member

  Core member of the Women In Product - Chennai Chapter. We aim to promote more of product culture in the fast paced challenging environments. Network, learn and grow together with the clan and promote growth of the fellow product managers.

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  Agilysys

  Mar 2019 - Feb 2021

  • Lead Business Analyst

    Jul 2020 - Feb 2021

  • Senior Business Analyst

    Mar 2019 - Jul 2020
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  TheProdcast

  Mar 2020 - Oct 2022

  Core Member

  For intriguing, informative and interesting conversations. The Prodcast team caters to how simple, compelling, and fun product learning can be made.Visit : https://theprodcast.com/

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  Amazon

  Mar 2021 - now

  • Program Manager

    Jan 2023 - now

  • Subject Matter Expert II

    Mar 2021 - Jan 2023