Ryan Leach, PMP

Experience

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  Computer Bits, Inc.

  Jan 2002 - Jan 2005

  Consultant / Intern
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  Macy's

  Jun 2006 - Oct 2009

  Supervised six associates to develop business with annual revenue of over $1,400,000. Increased sales through relationship building, client development, customer service, event and product marketing. Analyzed key statistical sales data weekly for store management and selling professionals. Motivated others through goal setting, follow up, and humor. Coordinated and executed quarterly events with revenue returns of over $9,000 per event. Increased department percentage of total store sales by 5%. Generated an increase in Service Plan sales by 12% Earned quarterly bonuses for Service Plan attachment rate. Produced a Preferred Customer client book with over two hundred entries focused on each individual’s upcoming life events, wants or needs, and vocation. Show less

  • Fine Jewelry Sales Manager

    Jan 2008 - Oct 2009

  • Merchandising Team Lead

    Jun 2006 - Jan 2008
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  Boeing / TEKsystems

  Jan 2010 - Aug 2010

  Universal Analyst

  Supported international end users, and helped provide a wide range of managed services related to Boeing’s network and technology infrastructure. Resolved many concerns by answering questions about hardware, software, policy, and providing instructions. Determined source of issue by interviewing, and reviewing procedures taken by user while instructing them to perform diagnostic procedures. Maintained client confidence, and protected operations by keeping information confidential.Proficient in the use of Windows Operating Systems.Knowledge of MS Office 2003 & 2007 products: Word, Excel, PowerPoint, Outlook, and Access.Documented, maintained, and tracked issues in the Remedy ticketing system.Yearly customer service rate of 95.3% on a goal of 90%. Show less

• 

  RL Creative Services

  Dec 2010 - Mar 2013

  Consultant
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  Wilson Monnig Creative

  Dec 2010 - May 2012

  Writer

  I wrote 300-600 word articles for internet blogs in order to increase the web presence of clients. Assignments also included copywriting, brand messaging, and marketing plans. Created meaningful content to encourage the return of readers, and provided them with a call to action. Included many facts and logical reasoning to persuade readers on the value of each item being discussed within the material.

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  Interface Security Systems

  Mar 2013 - May 2017

  Promoted by Executive Management to oversee the installation of security and network systems at 450 new build customer locations of a Fortune 300 Company.• Provided customers and upper management with weekly and monthly status reports. • Managed the installation of Secure Managed Broadband, VoIP, and Alarm systems of 450 new build locations with less than 4% issue rate.• Generated monthly recurring revenue of $112,500 and $675,000 of installation revenue.• Managed projects for no less than 3 customers simultaneously.• Documented organizational processes, and introduced PMI methodology to the operations team.• Successfully disputed over $20,000 of inaccurate subcontractor charges. Show less Recruited by Executive Management to supervise Project Coordinator staff of 4 to support the deployment of a Fortune 300 Company chain-wide rollout for 8,000 customer locations.• Provided customers and upper management with comprehensive job status reports. • Assist executive management as needed with ad-hoc projects.• Escalate out-of-scope items to Project Manager for follow-up or decision.• Monitored information flow for completeness, accuracy and punctuality, from sales orders to ticket closing. Show less Served as the support structure and information databank for multiple projects, policies, and procedures. Adept at communicating information between various partners throughout the lifecycle of a project. Built executive level relationships and managed the daily workflow of simultaneous projects to ensure deliverables are met with precision. Led a team of four during a multimillion dollar install of a high-profile customer.• Supported multiple projects with various scopes of work and systems installed. (Including Secure Managed Broadband, VoIP, and Security.)• Projects included: Family Dollar, Dollar General, Red Skye Wireless, and Michael’s Crafts. • Create and maintain a subcontractor database using MS Excel to improve efficiency of Installation and Service Departments.• Assisted in developing a Work in Progress tool that when implemented, will track Installation activity company-wide.• Provide status updates to Sales, Customer, 3rd Parties, Provisioners, Project Managers, and Management, as needed regarding individual sites, franchisee group, or project.• Receive and review installation photos to ensure a quality installation.• Provided daily, weekly, and monthly reports to customers in order to meet SLA requirements. Show less

  • Project Manager

    Aug 2015 - May 2017

  • Senior Project Coordinator

    May 2014 - Aug 2015

  • Project Coordinator

    Mar 2013 - May 2014
• 

  Brooksource

  May 2017 - Nov 2017

  Business Systems Analyst - Technical Project Management

  • Managed the initial phases of the Compliance 360 archive project of 20 compliance modules. • Implemented SSO into Test and Production environments on 4 applications.• Completed Service Designs of technical architecture for new or updated software products.• Created weekly and monthly tracking reports for business units and executive management. • Introduced to Agile project management methodology, and JIRA project and issue tracking software.

• 

  Centene Corporation

  Nov 2017 - now

  Led project teams with application development and infrastructure components to create or enhance enterprise-wide systems for multiple departments to achieve organizational goals.• Partnered with 11 cross-functional departments on more than 40 projects, and supported end-users within those business units on over 30 applications.• Actively led a team of 4 IT professionals in ITIL Service Design processes, application on-boarding, and business partner support while training to become an IT manager.• Managed the daily activities of the Corporate Admin Systems team in partnership with current IT management.• Developed a decommission process to retire old applications and servers that saved the company $250k+ annually. Show less • Partnered with 8 cross-functional departments on more than 30 projects, and supported end-users within those business units on over 20 applications.• Directed a $2 million project with a team of 10 people to design, configure, and deploy the Alert Enterprise application on an enterprise scale using a hybrid Waterfall and Agile project methodology while providing weekly status reports to sponsors and stakeholders.• Developed a detailed project plan and work breakdown structure during the Alert Enterprise project to track project resources and establish timelines.• Forecasted best-case and worst-case scenarios for resources, costs, and risks to provide possible outcomes and level set expectations with executives and stakeholders.• Developed a detailed project plan and work breakdown structure during the Alert Enterprise project to track project resources and establish timelines.• Forecasted best-case and worst-case scenarios for resources, costs, and risks to provide possible outcomes and level set expectations with executives and stakeholders.• Implemented a robotic process automation proof of concept with the Internal Audit team using Ui Path software.• Provided ongoing training and support of the Compliance 360 archive SQL database, SharePoint, and archive tool. Show less

  • Lead Business Systems Analyst / IT Manager in Training

    Jul 2022 - now

  • Senior Business Systems Analyst

    Sept 2018 - Jul 2022

  • Senior Project Manager

    Nov 2017 - Sept 2018