Andrew Hofbeck

Experience

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  Somerset Hills Country Club

  Apr 2013 - Aug 2020

  Caddie & Bag Room Manager

  During summers I spend 50-60 hours a week at the Somerset Hills Country Club interacting with more than 300 members including government officials, professional athletes, and top C-suite executives. I provide knowledge of golf and the course, advice on hitting shots, and suggestions on putting. Sometimes we just talk about school, work, or anything in between. I carry, clean, and organize golf clubs and locate stray shots.As the bag room manager, I am responsible for setting-up and cleaning the driving range, maintaining the golf carts, and tending to specialized needs of members. I train new bag room employees and open and close the golf facilities. Show less

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  Chubb

  Jun 2019 - Aug 2019

  IT Infrastructure Deployment Intern

  I support the day-to-day delivery of assigned infrastructure projects from inception to completion, including the delivery of best in class Unified Communications and Collaboration (UCC) technologies such as Microsoft Teams and Cisco Webex to all 30,000 Chubb employees globally. I analyze the Microsoft Teams Pilot results and user feedback for the UCC Team so we can streamline the training process for our employees. I employ Microsoft PowerShell and scripting to efficiently collect and analyze Microsoft Teams data. I use Microsoft Power BI extensively to build intuitive, informative reports based on feedback from our 2,000+ Microsoft Teams pilot members.I also engage in the global demand management process which manages the intake, prioritization, and delivery of work across all regions in which Chubb operates. This process includes the creation of training and communication materials such as user guides and help documents, and providing end user training and support. I also create knowledge articles for our Help Desk, which will use these articles to efficiently assist our employees who have issues after the launch of Microsoft Teams. Show less

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  Chubb

  Jul 2020 - Aug 2020

  IT Business Analyst Intern

  • Operated as Business Analyst on project geared towards upgrading Chubb’s policy issuance system. Designed field in Chubb’s policy issuance system to record endorsement reasons. Enhanced invoice to include corresponding description field to explain reason for premium change to customers. Reduced customer confusion and increased satisfaction;• Coordinated work effort between IT, Business, and Development teams to ensure project completion. Built consensus based on the needs of each team, drafted guiding Business Requirement Document, and organized each teams’ responsibilities for the project;• Planned Billing Team’s 2021 projects and obtained estimates for each project to formalize funding requests;• Analyzed Small Commercial, Commercial, and Personal Risk billing data to provide forecast on growth and future resource allocation; Show less

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  Chubb

  Jun 2021 - now

  • Security Program Delivery Manager

    Aug 2024 - now

  • Senior Security Portfolio Analyst

    Aug 2023 - Aug 2024

  • Security Portfolio Analyst

    Aug 2022 - Aug 2023

  • Associate Scrum Master

    Jun 2021 - Aug 2022