Carmi Gold

Experience

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  Demographic Perspectives, LLC

  Jan 2007 - Jan 2011

  Research Analyst

  Used data from 2010 Greater New Haven Jewish Population Study to create graphs, charts, and other statistical reports that could be easily read and consumed by members of the New Haven community Used this data to create little articles that suggested ways members of the Jewish community could use this data to inform and drive their decision on aspects of life including but not limited to if they should send their kids to sleep away camp, should their children participate in sports, etc.Had my articles published as data-driven community strategies bi-monthly in a community newspaper, Shalom New Haven, utilizing these statistics and charts that I created in Excel Show less

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  Center for Jewish Life and Learning

  May 2010 - Sept 2010

  User Researcher and Coordinator

  Interviewed program directors and benchmarked peer teenage instruction programsDeveloped a program that would apply user input to instruct the future teen leaders of the local communityResearched and booked group trips and overnightsManaged internal sensitive data concerning scholarships recipients

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  Jewish Federation of Greater New Haven Library

  May 2010 - Aug 2010

  Library Reference Staff

  Ran the front desk Researched customer questions via phone and in-person

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  Manjares

  Jun 2010 - Aug 2010

  Baker's Assistant

  Opened up the cafe/bakery by getting there at 4am every morning and helping to prepare all the baked goods, set up the cafe, and getting the coffee readyHelped run the cash register and manage money during the early breakfast rushHelped out in the kitchen after opening until owners were able to take over for the dayIntroduced and tested new menu items to the Cafe's Menu

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  AMIT High School

  Jan 2011 - May 2011

  Educator

  Created and taught a curriculum to teach middle school and high school students both an introduction to English and continued studies.

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  DataHaven

  May 2012 - Jun 2012

  Research Analyst

  Researched city residents’ comments on effects of change to the local communityAnalyzed and charted data using Excel

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  Camp Ramah in New England

  Jun 2012 - Aug 2012

  Senior Counselor

  Organized, created, and implemented planned programs. Group-bonding. Mentored younger counselors to become senior counselors and effectively transition from one role to the next.

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  Cohen Center for Modern Judaic Studies at Brandeis University

  Sept 2013 - May 2014

  Research Assistant

  Worked on organizing data coming in from multiple surveys from around the United States and fact checking to make sure all data put into the company's website was accurateResponsible for working with a Microsoft Access database that held all the information the CohenCenter had gathered on Jewish populations around the United States and size of the different communitiesWas responsible for exporting the data from Access to Excel where I then double checked it with a National Customer facing website they were building to show infographics and warehouse this data in a way that was consumer friendly to make sure nothing was put in error into the websiteWas responsible for the data entry if any records deviated from the Access database before the website was launched globallyContributed to articles and publications through editorial and citation assistance on Microsoft Access Show less

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  Forbes House Museum

  Jun 2014 - May 2015

  PR Specialist

  Created social media networks for the museumTrained staff to use networks and outline a plan for sharing art and media over the yearDeveloped Standard Operating Procedures to instruct museum staff on how to use new social media accountsContacted, collaborated, and worked with publishers to get original books written by the Forbes family translated into Chinese

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  The Law Offices of Scott Kriss/Atlantic Escrow

  Dec 2015 - Feb 2018

  Post Closing/Disbursement

  Collaborated with post-closing and disbursement teams to achieve record closings up to 1200 a month.Utilized Microsoft Office Suite, as well as standard industry software to create and amend documents that aided in the closing process of over 10,000 cases.Participated and communicated directly with client concerns, fulfilling requests from buyer, seller, and lender.Served as acting manager and responsible for delegating work, maintaining day-to-day operations, and reporting to leadership.Prepared and transmitted over 10,000 title policy and related documents, each policy covering on average 2 million dollars worth of client investment.Exceeded daily performance of lender documents reviewed and mailed off to banks expectations by 25% Served as acting manager and responsible for delegating work, maintaining day-to-day operations, and reporting to leadershipJob scope increased after nine months with a focus shift to direct customer-facing service and training new staff as well as to increase flow and reduce backlog. Added duties of being in charge of all the mailing for the department, was added to and maintained responsibilities for checking email queue for the entire Law Office.Volunteered to assist with overflow work that eliminated delays in service to the customer daily in addition to my job responsibilities Show less

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  JVS Boston

  Feb 2018 - Mar 2022

  Database Analyst

  Created and produced front end data collection forms in Efforts to Outcomes electronic data capture system, enabling the organization’s programs to analyze, monitor, and report on demographic and confidential data for over 60,000 clientsTeam’s top ticket closer completing 85% of all Zendesk tickets comprised of: staff database questions, data analysis requests, and leadership priority data requestsUsed Tableau to create informational dashboards to measure the financial and mission objective success of internal programsParticipated in the system migration planning and structure for data point mapping from Efforts to Outcomes to SalesforceServed as a main point of contract to deliver ad hoc data sets for staff members, program Vice Presidents, Leadership teams, and Board of DirectorsUpgraded and consolidated existing custom front end assessments for easier data entry, reporting, and reduction of errors by 66%Researched and advised organization on new software tools being offered by database and how to integrate with current systems resulting in reduction of staff data entry by 50%Advised 25+ programs on best methods for refining business processes, improving their data processing, distribution, and database editing proceduresCreated SOP's for each department to document data archiving processes, data flow, and data lifecycleAdministrated ETO by creating new users, deactivating users, creating and maintaining role hierarchies, and managing security around database and reporting accessManaged all volunteers and full-time college Interns for the Data team by setting their weekly agenda, delegating projects, and refining skill setsTrained all new users on how to effectively use the databaseDeveloped, implemented, and maintained a survey management and benchmarking tool in Excel that used PowerQuery to create a dashboard to compare potential employee satisfaction at employers. Tool was later recognized by the Aspen Institute Show less

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  Momentum (Formerly Jewish Women's Renaissance Project - JWRP)

  May 2022 - Dec 2024

  Salesforce and System Administrator

  Key liaison between the Systems Team and the teams of Development, Finance, Leadership Development, and Marketing. Collaborated with Development Team after proposing to create a pipeline model with Opportunities. Developed Salesforce infrastructure to combine Excel spreadsheets into actionable items and effortless reporting. Created dashboards for the Finance, Development, and Marketing teams for ease of access to KPIs.Managed 3rd party integrations with HubSpot, Mailchimp, Stripe, Authorize.net, Docgen, DocuSign, FormAssembly, Linvio PaymentConnect, Conga Grid Explorer, NPSPResponsible for new user creation, permission set creation, profile creation, and maintaining security in Salesforce organization. Created and analyzed large staff survey to understand user adoption and ease of access with Salesforce. Used staff feedback to redesign Salesforce user experience and interfaces, resulting in reduced staff time navigating database and increased overall adoption of platform by 75%.Worked with leadership members to build Experience Cloud with consultant in a multi-phase project.Participated in yearly crowdfunding as Systems SME, designed infrastructure between CauseMatch, PhoneRaise, and Salesforce. Used a combination of 3rd party integrations, Flows, and Stripe to import donation data in real time to Salesforce, eliminating over 100 staff hours.Used the Program Management Module to develop scoring systems for our partners and donors to get full particulars of overall involvement with Momentum. Created Flows to automate payment processing and refund in this system, reducing data entry time by 90%. Show less

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  The Tikvah Fund

  Dec 2024 - now

  Salesforce Administrator