Glyn Howard

Experience

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  Mediterranean Shipping Company

  Nov 1990 - May 1995

  AS/400 System Operator/PC Support

  Day to day running of AS/400 with 120 users and 3 remote sites, small PC network and an RS6000 Accounts system under UNIX. Support for PC’s running Windows 3.11, Excel 5.0, Word 6.0, MS DOS, Mail and PC Support/400. Setting up new PC’s including installing software, setting up backup routines, etc. Installation of all local screens and PC’s by Twinax cabling. Weekend and monthly system backups. Contact with users and sorting out problems with Workstations, PC’s and Printers

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  Contship Containerlines Limited

  May 1995 - Jan 1998

  Technical Support Co-ordinator

  ResponsibilitiesFrom May 1995 as Technical Support TechnicianSupporting 4 AS/400’s, a Novell 3.12 server, 100 clients running Windows 3.1 and Office 4.3 Professional.From January 1996 as Technical Support Co-ordinator.Supporting: 1 x Novell 3.12 server, 6 x local Windows NT servers on TCP/IP WAN, 170 clients running Windows 95 or NT Workstation and Office 4.3 Professional, setup and installation of new equipment, supporting a Microsoft Exchange 4.0 mail system, providing backup support for other Contship sites around the world.Software support includes Windows NT 3.51, Windows NT 4.0, Novell Netware 3.12, Windows 3.1, 3.11 and 95, Office 4.3 Professional, SQL Server, IBM Client Access, Exchange Server 4.0 and Client, SNA Server and Client, Backup Exec for NT, Adobe Paintshop, Adobe Photoshop, Quark Express and various others. Hardware support for all PC’s, Laptops and Servers.ProjectsLarge involvement in migration from Windows 3.1 clients on a Novell 3.12 Server to Windows 95 and NT Workstation clients connecting to NT Servers including setting up of Servers and Clients. Show less

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  Norwich Union International

  Jan 1998 - Dec 1998

  Server Support Specialist

  Short term contract positionSupporting a network with around 6700 users. Working as part of a 12 man NT Server Team supporting approximately 300 servers. Support included mostly Windows NT 4 Workstation/Server and Exchange 5.0 (building and supporting) with some Windows 3.11, Windows 95, OS/2, MS Mail, Lotus Notes, Microsoft Office 97 and various SQL databases. The users were mostly in Norwich spread over about 8 different offices but we also supported numerous smaller offices all around the country. Providing 2nd/3rd line support in a busy and high-pressure environment, any server or user down time would obviously have a major effect in this type of company. I worked with some real NT gurus whilst at Norwich Union and gained a lot of experience. Show less

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  The Scotts Miracle-Gro Company

  Dec 1998 - Aug 2000

  IT Consultant

  Short term contractInitially Supporting a Novell 4.11 Server with Arcserve. The clients were Windows 3.1x and 95 connected over IPX/SPX on Token Ring data type 1 cabling. There was also a POP3 email server connecting out via ISDN. Also supporting IBM AS/400 with some terminals connected by Twinax but mostly PC’s with IBM Client Access software.We then migrated 450 users onto a Windows NT4 network. This included building NT storage, application, proxy, print and RAS servers, Exchange 5.5 email server and rolling out Windows 95 and NT Workstation clients including Office 97. All hardware was Compaq. New CAT5 (voice and data) cabling with Cisco switches and fibre optic backbones. We used TCP/IP over the network so DHCP and WINS were configured. The storage and Exchange servers were configured with RAID 5. Also moving from POP3 email/proxy server onto Exchange 5.5 email server and separate proxy server. This included migrating mailboxes, setting up email addresses and Internet connections, configuring DNS, etc. I was involved in all aspects of the rollout including planning network structure, building servers, building PC images for desktops and laptops, setting up backup routines on Veritas Backup Exec, planning and implementing rollouts in our head office and at a number of smaller sites and creation of documentationAfter the rollout was complete we rebuilt the entire Salesmen’s laptops to standard, configured and tested RAS dial up and gave necessary training. After this I stayed for a few further months providing 2nd/3rd line support for the new network and carrying out server upgrades. I continued to support the AS/400 throughout the rollout. In the last couple of months at Scotts I gained some SMS administration and Citrix Winframe/Metaframe experience. Show less

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  Pearl Assurance Company Limited

  Oct 2000 - May 2001

  IT Consultant

  Short term contract.Working as part of the SFT build team on a project rolling out around 1700 laptops to mobile salesmen. Duties include providing 2nd/ 3rd line technical support for the servers and also occasionally for the laptops. The laptops were running Windows 95 along with various Pearl applications, the servers run the following: Windows NT 4, MTS, MSMQ, SQL, Connect Remote and Veritas NetBackup.

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  ICL Systems

  May 2001 - Sept 2001

  IT Consultant

  Short term contract.I was contracted by ICL and working as part of their support team for their client HM Customs and Excise. The team supports NT 4.0 Servers (file, print, gateway and application servers), NT 4.0 Workstations, some Novell 3.12 servers, Exchange 5.5 servers and some MS Mail servers/clients. There are also a lot of specialized HMCE applications supported. We also cover various locations in and around East Anglia therefore a fair bit of remote support and some site visits are involved. My role within the team was to provide 2nd/3rd line support. The calls come through to us via a helpdesk who deal with the 1st and some 2nd line problems. Show less

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  Contship Containerlines Limited

  Sept 2001 - Oct 2002

  IT Consultant

  Short term contract.ResponsibilitiesMost of the work I am taking on with Contship is 3rd line Windows NT 4.0 and 2000 support and Microsoft Exchange 5.5 support. I am the main person providing this support for not only the Ipswich offices but for approximately 10 European offices and other offices in and around Australia and the U.S.A. Other systems I also provided support for are SQL Server 6/7, Proxy Server, Backup Exec, IIS and FACSys (fax system). As part of this roll I also carry out some work on the local AS/400.ProjectsAs part of my main responsibilities I completed numerous projects. These included replacing a number of NT and Exchange servers around Europe. I have also completed the major project of replacing the bridgehead server in Ipswich with a Clustered Compaq Windows 2000/Exchange 5.5 server.I also took on a project that took approximately 2 months to complete. This was arranging the consolidation of small offices in and around Europe into larger JSC (Joint Service Centre) offices. A lot of time was spent planning the correct network infrastructure using CISCO hardware was in place and arranging the ordering and configuration of new routers and firewalls. This included 2 trips to Europe and ensuring the weekend of the move went smoothly and that everything was up and running for the Monday morning. Show less

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  Computacenter

  Nov 2002 - Dec 2002

  IT Consultant

  This is a short term contract providing 2nd/3rd line support for users. It is mostly PC hardware and software support of Windows NT/2000 desktops with the usual Microsoft Office suite with a number of BT’s own applications. There is also some server work involved if needed when resolving the users problems

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  Essex County Council

  Jan 2003 - now

  Working as part of the Platform & Infrastructure TeamSupporting varied platforms:-An estate of 100 physical serversA Hyper-V platform running 550 VM’s of various types (Previously a VMWare Virtual environment with 400 virtual servers)4 x NetApp filers, one hosting CIFS shares and the second hosting the Hyper-V LUN’s. Also 2 DR SANSBrocade 300 SAN switchesApplications/Operating systems supported include:-Windows Server 2008R2, 2012R2, 2016, 2019VMWare 4.1 (previously)Hyper-V 2012R2 and 2016NetApp Data ONTAP 7 & 8 and clustered ONTAP 9NetApp SnapMirrorNetApp SnpVaultCitrixBackup ExecVeeam Backup and ReplicationTivoli Storage ManagerActive DirectoryExchangeWSUSSCCMSCOMAzureI provide day to day support, configuration, monitoring and expansion of all of the technologies above and more.I played a major role in the building and implementation of the VMWare environment and the NetApp filers. I migrated a large number of physical servers to the virtual environment. Also migrated our main file share areas, used by around 8000 users, from Windows Storage Servers onto the NetApp filers.As well as a supporting role I also undertake a lot of project work. I have implemented and manage the WSUS patching of over 300 servers. I have been the lead role in migrating 400 VMWare VM’s over to our current Hyper-V platform. This was a major project which ran over 12 months.More recently I am working on moving some of our VM’s, applications and services to Azure. Identifying which areas of cloud computing will be of greatest benefits to ECC. Show less

  • Senior Platform & Infrastructure Engineer

    Jan 2003 - now

  • Senior Analyst IaaS, Data Centres

    Jan 2003 - now