Penny Chen

Experience

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  Asian Pacific Health Care Venture, Inc.

  Apr 2007 - now

  Enrollment Service Unit Coordinator

  - Oversee and maintain department projects and budget to ensure funds are planned and used appropriately and in compliance with funding requirements. - Provide solutions and strategies that will ensure all critical processes are completed- Provide oversight for training and enforcing quality customer service- Participate in management and marketing meetings and collaborate with CEO and department managers to increase productivity and patient retention. - Develop outreach and marketing strategies in ethnic community and connecting with stakeholders to increase agency visibility and awareness of Affordable Care Act in communities.- Build partnership with Community Based Organizations, Schools and Government welfare departments and foundations to maximize referral opportunities. - Collect data and conduct analysis to ensure quality of work and provide feedback to staff and management.- Function as a community liaison between APHCV and Chinese community to provide health and government welfare education to low-income and underserved Chinese population with limited English proficiency and assist them with application process. - Ensure all policies and procedures are in place and implemented Show less