Tricia Leone

Experience

• 

  Oshawa Generals Hockey Club

  Sept 2009 - Sept 2016

  Merchandise • Manage all aspects of the Generals Store including budget management, selection/ordering of merchandise, inventory control, order fulfillment, administrative duties• Possess strong customer service skills through constant interaction with fans both front-line and by e-mail and telephone. • Train and supervise part-time store employees on game days and special events • Created an online and in-store customer loyalty program to ensure retention, strengthen customer experience, and increase sales • Responsible for processing all orders/returns into POS system database, managing cash register operations and credit sales terminal • Established Jersey Cresting program to generate new revenue • Develop and grew e-commerce sales in 5 season period • Operate all facets of ecommerce platform: build products, sku set up, inventory control, fulfill orders, manage weekly/monthly category reports, analyze data, continual maintenance of web presenceCommunity Relations and Special Events• Responsible for building community contacts and maintaining relationships with groups and charitable organizations • Plan and execute, from concept to completion, all off-season events such as Annual Celebrity Golf Tournament, Awards Dinner & Banquet, and Oshawa Generals Kid’s Hockey Camp, Alumni events • Handle the task of planning, organizing and administering all community programs and events such as: Adopt-A-School Program, CN Volunteer Ticket Program, Kid's Club, United Way Goal Scoring Program, etc. • Oversee and attend all player related activities such as signing sessions, pre and/or postgame player events, and all community appearances including schools, hospitals, hockey practices, and sponsor visits • In charge of recruiting, training and supervising staff and volunteers for the Oshawa Generals Promo Team during the off-season Show less

  • Manager of Merchandise and Community & Special Events

    Sept 2010 - Sept 2016

  • Community Events Coordinator

    May 2010 - Aug 2010

  • Intern, Community Relations and Ticket Sales

    Sept 2009 - Apr 2010
• 

  Toronto Rock Lacrosse Club

  Sept 2016 - Oct 2019

  Merchandise Manager

  • Manage all aspects of buying including working with vendors, selection/ordering of product, approving artwork, forecasting goals • Responsible for processing all orders/returns into POS system database, managing cash register operations and credit sales terminal • Perform administrative duties including filing records, responding to phone calls and inquiries, shipping & fulfillment, compiling data • Foster positive relationships with fans and season ticket holders through timely communication and customer service during game nights, events, and in-office.• Created an online and in-store customer loyalty program to ensure retention, strengthen customer experience, and increase sales • Develop retail pricing and promotion plans supported by data analysis and insights • Prepare cost analysis for all products ordered and added into inventory database (quality of item, set-up costs, sku set up, licensing fees, embellishments, quantity to order, profit margin) • Monitor and manage allocation and inventory levels of Toronto Rock merchandise• Established and manage all aspects of E-commerce platform via Shopify: build products, coordinate photoshoots, sku set up, inventory control, fulfill orders, manage weekly/monthly category reports, analyze data, market promotions, continual maintenance of web presence• Assist in running and working Rock community events during the off-season; creating promotional packages, obtaining direct feedback from fanbase surveys, and data collection Show less

• 

  Canadian Hockey League

  Oct 2019 - Oct 2020

  Manager of League Programs

  • Manage the relationships and delivery of programs for league licensing partners• Manage day-to-day duties of CHL’s equipment supplier program to ensure program works efficiently from team level to supplier• Conduct and analyze surveys to provide pertinent information for improvement and enhancement of supplier program• Develop league marketing programs for equipment suppliers in conjunction with regional leagues• Facilitate best practices for CHL Auction web presence by analyzing KPI’s to increase auction sales for designated charities.• Assist in Hockey Operations programs including player eligibility, annual Import Player Draft, marketing partnerships with Hockey Canada, etc. • Assist in Google Analytics by reporting key metrics including impressions, engagement, click-through rate, etc of web and app presence Show less

• 

  Brighton Public Library

  Mar 2021 - May 2022

  Library Assistant
• 

  Government of Canada

  May 2022 - now

  Government Employee