Fraz Ahmad

Experience

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  Amir Adnan

  Jun 2019 - Nov 2022

  Business Development Officer

  Developed and executed strategies to drive business growth and expand market presence. Identified new opportunities, built client relationships, and collaborated with teams to enhance brand visibility and sales performance. Conducted market research to identify potential clients and industry trends. Negotiated contracts with vendors for services such as advertising, printing, and event planning. Developed and implemented business development strategies to increase sales revenue.

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  Organon Consulting Pty Ltd

  Jun 2022 - Nov 2023

  Microsoft Dynamics CRM Support

  Customization of Microsoft Dynamics CRM including: Creating Forms and fields. Designing Workflows (Processes) and Business Rules. Creating Dashboards, Charts and Reports. Provided Level 1 onsite support to customers during go live period. Handling all support case scenarios using own knowledge base and updating knowledge base with new solutions.

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  Innovi

  Feb 2024 - now

  Power Platform Application Support Specialist

  Provide technical support and troubleshooting for Power Platform applications, including Power Apps, Power Automate, Power BI, and Dataverse. Monitor and maintain system performance, ensuring optimal functionality of applications. Assist in configuring, customizing, and enhancing Power Apps solutions to meet business needs. Develop and manage Power Automate workflows to streamline business processes. Support end-users by resolving issues, answering queries, and providing training. Work closely with business stakeholders to gather requirements and implement process improvements. Ensure data integrity and security within the Power Platform ecosystem. Collaborate with development teams to test and deploy updates or new features. Document troubleshooting steps, system configurations, and best practices for knowledge sharing. Configured and supported Power Platform applications using connectors such as Dataverse for secure data storage, SharePoint for data integration, Outlook (Office 365) for automated email notifications, Microsoft Teams for real-time approvals, Azure AD for authentication, SQL Server for structured data access and OneDrive for document management. Show less