James Matson

Experience

• 

  American Electric Power

  Feb 2001 - Feb 2008

  IT System Administrator Principal

  Oversaw implementation and support of IT systems.• Designed and implemented four high-capacity and highly available website systems, eliminating 120 servers and increasing uptime to 99.9%.• Led a two-member team to devise migration strategy to Windows SharePoint Services v3 environment, comprehensively and methodically upgrading systems.• Oversaw web server consolidation plan and web server disaster recovery strategy by locating geographically distributed data centers and replication technologies, reducing server count by 600% and build times by 500%.• Developed, tested and implemented tools including Deep Metrix Livestats, Webtrends, IBM Websphere Application Server 5.0, Websphere Application Server 6.0 and Apache Tomcat, monitoring 600 Internet and Intranet web servers with 900 Internet Information Server (IIS) sites. Show less

• 

  Microsoft

  Feb 2008 - now

  Drive architecture, design, and implementation of lab environments for Azure for Operators - Network Cloud Engineering from supply chain through delivery of completed labs. 102 lab projects delivered with 54 distinct environments, encompassing more than $45M in hardware investments. Created the system integrator program to more efficiently deliver environments both internally and externally to our customers. Additional responsibilities assisting with the Bill of Materials development.Designed and built Power Platform based solution using SharePoint, SQL Server, PowerBI, Power Apps and Power Automate to track lab progress, inventory, supply chain orders, and KPI. Collaborate with multiple teams within the organization to share knowledge of Power Platform based solutions and provide guidance on leveraging Azure DevOps. Created a PowerBI based reporting solution to reduce time spent to near zero preparing weekly updates for SLT. Show less Program Manager in Cloud Supply Chain and Provisioning working on deployment projects of the first clusters of servers in new Azure datacenters which once complete enable other teams to deploy their clusters supplying Azure services to customers. • Develop data models, reports, and metrics to drive deployment of clusters, while identifying areas for process improvement efforts to drive cycle time reduction• Lead team of 4 to design and develop LC/NC solutions in Power Platform to automate processes and alerting.• Investigate and address areas for process improvement reducing cycle time by 28% and reducing late reservation starts by 50%.• Orchestrate deployment efforts of First Footprint clusters to new datacenters. Coordinating with Capacity Planning, Supply Chain Operations Management, and the data center operations teams.• Lead v-team developing org wide standards for Azure DevOps usage with a goal of ensuring better visibility and easing prioritization while reducing duplication of effort. Show less Led SharePoint Online Dedicated (SPO-D) to SharePoint Online Dedicated vNext migration.• Planned, executed, managed and directed migration for 24 largest customers globally, representing over $2M/mo in savings. Created toolset to ensure repeatable success and reduce manaual errors for these sensitive white glove DevOps run migrations.• Increased migration speed 7X and reduced manual touches by 46%• Managed team of up to 6 and partnered with 24 engineers across SharePoint. Accountable to VP level SharePoint leadership• Designed features for delivery and management of Active Directory services for SharePoint Online using data, reducing ticket volume to on-call engineers by 38%. • Built a tool to prevent service outages due to orphaned dependencies. Resulting tool tracked over 14k mission critical service assets. "OwnerLink" reduced outages and downtime due to certificate and/or service account expiration by 85%. Developed user stories, wrote feature specs and led feature crew to implement on Azure platform using Agile methodology on a v1 tool.• Designed features to reduce ticket volume to engineers by 38% for delivery and management of Active Directory services in SharePoint Online using data driven decisions. • Performed Scrum Master and Product Owner functions to ensure on-time delivery of all projects.• Designed and built weekly and monthly reports using PowerBI for project status, enabling streamlined analysis of engineering problems.• Served as Member of v-team establishing org wide ROB practices.• Mentored four junior staff, offering guidance and improving their technical skills and business acumen.• Wrote PowerShell and C# solutions, automating various functions. Show less Led district wide SharePoint engineering team of eight, coordinated staffing and distributed information and scoping new and potential SharePoint engagements.• Serviced Dedicated Service Engineer (DSE) section of contracts, largest worth $430K+, and migrated and deployed SharePoint 2010 & 2013, spearheading performance improvement and capacity building projects, and communicating benefits of Enterprise Social to customers.• Guided v-team of 6 as master trainer for MOSS Administration and Troubleshooting and created content for WorkshopPLUS SharePoint 2010 Administration, SharePoint 2010 Troubleshooting and SharePoint 2010 Search workshops.• Created and comanaged regional mentoring project with 30 mentors and 60 mentees, establishing framework and content for program while devising methods to track relationships and success factors. • Presented at up to four regional events and customer specific conferences annually including Buckeye SPUG, Humana SharePoint User Group, Dogfood Con and Ascension SharePoint Summit, representing company and building brand recognition with audiences up to 100.• Mentored eight new hires and existing engineers, sharing technical and process-related best practices and strengthening team-wide skillset.• Conducted SharePoint risk assessments which collected and analyzed data on customer configurations for SharePoint, OS, performance, IIS and SQL Server, producing detailed reports outlining issues and remediation steps.• Managed SharePoint 5 customer technical relationships and delivered workshops to groups of 30 on capacity planning, governance, logical architecture, migration/upgrades and enterprise social, advising customers on technical use and strengthening product’s reputation. 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  • Senior Technical Program Manager

    Apr 2022 - now

  • Senior Program Manager

    Mar 2020 - Apr 2022

  • Senior Service Engineer

    Apr 2015 - Mar 2020

  • Senior Premier Field Engineer

    Feb 2008 - Apr 2015