Shaun Demonte, CSM

Experience

• 

  Scotiabank

  Dec 2005 - Jan 2018

  Responsible for leading and conducting end-to-end process design, analyzing and documenting current and potential future states with the intent of improving overall effectiveness through developing and executing the business processes for the Domestic Banking.• Managed the Logical Access Project for the Bank, 300 project hours, technology development Global with the Identity Management Team to onboard an attestation application. • Managed the Scotia Globe Application Audit project, 180 project hours, worked with the Senior Vice President of Operations. Established current state of the Application, determined how access to the application is managed and put controls in place by performing quarterly certifications to eliminate risks to the Bank. • Performed end-to-end process review of the Test Book (wire transfer system), reduced touchpoints and created new process for the Bank to manage how internal departments receive information to decipher wire transfers from one Branch to another. • Enhanced the customer service experience by reviewing Branch Processes, Job Aids/Manuals and Communications to the Domestic Branch Network. • Ensured that the current Branch administration processes are updated on the Internal Portal/ Internal Websites. • Provide guidance and signoff on initiatives/projects that are being managed by internal partners that effect the Branch Network. Show less Responsible for the Toronto Business Service Centre (BSC) financial reporting, expense and budget analysis. I am also responsible for the Local Area Systems Administrations and all matters relating to premises and stationary.• Supported a 300+ employee base for: Facilities management and Building Security• Managed 3 LAA’s and 1 Systems Administrator: Provide in-depth knowledge of Banking systems/technology relevant to the Business Service Centre Operations• Managed the Toronto Business Service Centre financial reporting and analysis by providing support, in-depth analysis, clear communications on Business Service Centre Financial reporting issues and ensuring that the reconciliation of General Ledger accounts, Inter-Company Accounts. • Administered expense management and financial control by directing department managers to manage costs and track expenses. Advised senior management of out of budget items.• Managed the maintenance of the Business Continuity plans for all Toronto BSC departments including action plans, testing, emergency contact lists, back up sites Show less Led Scotiabank’s Distribution Services department which is responsible for the timely delivery of mail, fulfillment, courier services, Receiving Dock and Copy Centre services to 350 Scotiabank Head Offices and 1,000 Branches across Canada and 1,800 International locations. • Successfully monitored, planned and maintained a department budget of $3.2 Million • Ensured the timely delivery of over 80,000 pieces of mail and 20, 000 parcels each year to over 350 internal departments and 2,800 branches • Maintained External Vendor relationships with Canada Post, Purolator, DHL, Staples, RR Donnelley, Xerox, Pitney Bowes and Element Fleet • Managed 53 employees with 3 direct reports by providing coaching and development to all employees. Also, provided support to 3 deaf employees by ensuring that the work environment was accessible to them. • Managed 3 Large Projects 200+ project hours: 1) Implemented courier tracking software and hardware $500 M Pitney Bowes contract. Resulting in a streamlined approach for the internal tracking of packages within Scotiabank 2) Purchased 2 fleet vehicles for the delivery of mail to 24 buildings in downtown Toronto Planned and monitored $100M budget for fleet vehicles 3) Purchased all new mail room equipment: Mail slots, mail carts, 2 wheel dollies, pump trucks and sorting tables. Show less Responsible for conducting internal surveys for Scotiabank. Managed 2 Survey Specialists and 2 large Survey projects with over 70,000 respondents and over 150 survey reports. Developed a new survey that was used to measure internal performance and establish service benchmarks in the Bank. • Managed a team of Survey Specialists responsible for the development of internal surveys for Shared Services Group, International Banking, and various Canadian Banking partners• Developed and authored over 100+ surveys, provided analysis based on client’s requests and created reporting and dashboards. • Lead the TYPE Survey Project, worked with senior managers, directors and vice presidents to develop a new survey that would allow Shared Services to benchmark performance. With tight deadlines and existing technology, I successfully delivered the project to a 30,000-respondent base with new self-serve interactive reporting • Maintained vendor relationships with our survey provider Radix and Buck Consultants • Administered Event registrations for the Bank, working with the Event Planning Team Show less Responsible for administering internal surveys for Scotiabank. Provided support for 2 large Survey projects with over 70,000 respondents and over 150 survey reports. Assisted Manager, Survey Support with building surveys, event registration, and survey reports. - Run the Domestic/International Scotiabank Satisfaction Survey project twice a year (70,000 respondents) - Chair the Take our Kids to Work Day Event for Scotiabank (1,000 students) - Co-Chair the Scotiabank Children’s Christmas Party (4,000 children and families) Show less

  • Manager, Projects

    Jul 2016 - Jan 2018

  • Manager Finance & Administration

    Sept 2015 - Jul 2016

  • Manager, Distribution Services

    Jan 2013 - Sept 2015

  • Manager, Survey Support

    May 2010 - Jan 2013

  • Survey Specialist

    Jan 2008 - May 2010

  • Systems Administrator

    Jan 2007 - Dec 2008

  • Senior Accounting Clerk

    Dec 2005 - Jan 2007
• 

  CIBC

  Jan 2018 - now

  • Managed vendor relationships for .com & Publishing Team, ensuring SLAs are met and products work as expected.• led a team of Digital Operations Analysts to improve existing products. Collaborate with technology groups and vendors for project implementations.• Spearheaded digital transformation projects for the knowledge management, .com Itake and publishing team. Work closely with CIBC Enterprise DevOps team to streamline project execution workflows and enhance team processes. • Operational Reporting, using data in project management tools to create dashboards that reflect publishing volumes, work effort, accuracy of our execution teams and capacity utilization. Show less

  • Sr. Manager, Digital Operations

    Dec 2022 - now

  • Senior Manager, Digital Intake

    Jan 2018 - Dec 2022