Jimmy Byrd

Experience

• 

  Cisco

  Dec 2012 - Nov 2013

  Network Engineer

  Remotely configured Cisco IP phones, as well as offer desktop support for Cisco IP Communicator and Microsoft Lync for customers in the United States and CanadaUtilized various Cisco call managers. Daily offered high level of customer service via phone, email, Microsoft Office Communicator, and Remote Desktop.

• 

  LogicNow/GFI Software

  Nov 2013 - Jun 2016

  Provided timely and effective local and remote assistance to global employees on a variety of Windows, Mac OS, and iOS devices, including but not limited to hardware, software, networking, network-attached devices, as well as troubleshooting both Exchange and Office365 mail issues and Cisco phone systemsEarned Casper Certified Technician certification in order to help manage the Casper Suite, an enterprise solution for managing Mac computers and serversGained over two years of experience managing users, groups, and computers in Active DirectoryConfigured and managed VMware ESXi hosts as well as installed and configured vCenter ServerUpdated and deployed desktop and laptop images compiled using SCCM and created and managed driver and software deploymentsHandled licensing management for several software platforms like Office 365 and Adobe Software SuitesSearched for the best pricing, built supplier relationships, and procured end-user IT equipment for US offices Show less

  • IT Helpdesk Technician

    Jun 2015 - Jun 2016

  • Technical Support Representative

    Nov 2013 - May 2015
• 

  SolarWinds

  Jun 2016 - Jul 2017

  Helpdesk Analyst

  Provided timely and effective local and remote assistance to global employees on a variety of Windows, Mac OS, and iOS devices, including but not limited to hardware, software, networking, network-attached devices, as well as troubleshooting both Exchange and Office365 mail issues and Cisco phone systemsEarned Casper Certified Technician certification in order to help manage the Casper Suite, an enterprise solution for managing Mac computers and serversGained over two years of experience managing users, groups, and computers in Active DirectoryConfigured and managed VMware ESXi hosts as well as installed and configured vCenter ServerUpdated and deployed desktop and laptop images compiled using SCCM and created and managed driver and software deploymentsHandled licensing management for several software platforms like Office 365 and Adobe Software SuitesSearched for the best pricing, built supplier relationships, and procured end-user IT equipment for US offices Show less

• 

  Red Hat

  Jul 2017 - now

  I help financial institutions develop long-term, supported automation strategies with Red Hat's Ansible Good Practices. I currently work in the kernelspace group at Red Hat, more specifically a member of the filesystem team. I mostly troubleshoot various RHEL file system break/fix and/or configuration issues, including but not limited to: NFS, SMB, autofs, EXT3, EXT4, XFS, Kerberos, filesystem corruption and storage-related issues, etc.

  • Technical Account Manager

    Mar 2022 - now

  • Senior Technical Support Engineer

    Oct 2021 - Mar 2022

  • Technical Support Engineer

    Jun 2019 - Oct 2021

  • Associate Technical Support Engineer

    Jul 2017 - May 2019