Kent Windham

Kent Windham

Admissions Counselor

Followers of Kent Windham181 followers
location of Kent WindhamLake Wales, Florida, United States

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  • Timeline

  • About me

    Senior Engineering Manager at Thrive Networks

  • Education

    • Lee University

      -
      Bachelor's degree Computer/Information Technology Administration and Management
    • Lake Wales High School

      -
  • Experience

    • Warner University

      Sept 2002 - Aug 2003
      Admissions Counselor
    • Polk County School Board

      Aug 2003 - Jul 2004
      Network Manager
    • Lake Wales Charter Schools, Inc.

      Aug 2004 - Aug 2005
      Network Manager
    • Polk County School Board

      Aug 2005 - Aug 2007
      Network Manager
    • DSM Technology

      Aug 2007 - Jun 2022

      - Leading the front lines of all DSM services - Managed IT Services, Cloud, Disaster Recovery, Data Protection, including data center and facilities support- Managing a team of talented and growing engineers, leading and mentoring them in their professional and technical development, all the while guiding my team to provide world-class service to our customers- Providing technical expertise and escalation- Developing and writing policies, processes, and procedures and ensuring high customer satisfaction based on following these "rules of the game" Show less

      • Managed IT Services Manager

        Apr 2021 - Jun 2022
      • TAC Manager and Technical Escalation Analyst

        Mar 2018 - Apr 2021
      • vCIO

        Jun 2015 - Mar 2018
      • Systems Engineer - Managed IT Services

        Nov 2014 - Jun 2015
      • Systems Engineer - Professional Services

        Aug 2007 - Nov 2014
    • Thrive

      Jun 2022 - now
      Senior Engineering Manager

      DSM was acquired by Thrive in June of 2022

  • Licenses & Certifications

    • IT Information Library Foundations Certification (ITIL)

      AXELOS Global Best Practice
      Mar 2018
    • Veamm Certified Technical Sales Professional (VMTSP)

      Veeam Software
      Sept 2019
    • Certified Government CIO (CGCIO)

      Florida State University
      Jan 2017
    • Microsoft Certified Systems Administrator: Messaging (MCSA)

      Microsoft
      Mar 2009
    • CJIS Level 4 Security Awareness Certification

      Florida Department of Law Enforcement
      Mar 2022
  • Honors & Awards

    • Awarded to Kent Windham
      Team Player DSM Technology Consultants Dec 2015
    • Awarded to Kent Windham
      Rising Star DSM Technology Consultants Dec 2008
  • Volunteer Experience

    • Coach and Umpire

      Issued by Little League International
      Little League InternationalAssociated with Kent Windham
    • Volunteer

      Issued by First Baptist Church of Lake Wales
      First Baptist Church of Lake WalesAssociated with Kent Windham
    • Volunteer

      Issued by Florida Baptist Convention Disaster Relief
      Florida Baptist Convention Disaster ReliefAssociated with Kent Windham