Kent Windham

Experience

• 

  Warner University

  Sept 2002 - Aug 2003

  Admissions Counselor
• 

  Polk County School Board

  Aug 2003 - Jul 2004

  Network Manager
• 

  Lake Wales Charter Schools, Inc.

  Aug 2004 - Aug 2005

  Network Manager
• 

  Polk County School Board

  Aug 2005 - Aug 2007

  Network Manager
• 

  DSM Technology

  Aug 2007 - Jun 2022

  - Leading the front lines of all DSM services - Managed IT Services, Cloud, Disaster Recovery, Data Protection, including data center and facilities support- Managing a team of talented and growing engineers, leading and mentoring them in their professional and technical development, all the while guiding my team to provide world-class service to our customers- Providing technical expertise and escalation- Developing and writing policies, processes, and procedures and ensuring high customer satisfaction based on following these "rules of the game" Show less

  • Managed IT Services Manager

    Apr 2021 - Jun 2022

  • TAC Manager and Technical Escalation Analyst

    Mar 2018 - Apr 2021

  • vCIO

    Jun 2015 - Mar 2018

  • Systems Engineer - Managed IT Services

    Nov 2014 - Jun 2015

  • Systems Engineer - Professional Services

    Aug 2007 - Nov 2014
• 

  Thrive

  Jun 2022 - now

  Senior Engineering Manager

  DSM was acquired by Thrive in June of 2022