Joseph Sampson

Experience

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  Victoria College

  May 2005 - May 2007

  Helpdesk Support Specialist

  • Respond to clients directly via phone and e-mail• Troubleshoot and repair workstation issues (hardware, OS, software)• Troubleshoot and repair printer issues• Assist technicians with installs, network and server troubleshooting• Image and install workstations (using GhostCast and PowerQuest)• Administer backups/restores using Symantec Backup Exec 10d• Design and maintain student portal site using MS SharePoint

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  CompuVision Systems

  May 2007 - Oct 2011

  Field Service Technician

  • Resolve network, server, backup, VoIP outages and issues• Troubleshoot and repair workstation issues (hardware, OS, software)• Troubleshoot and repair printer issues, certified Xerox technician• Install on-site network, VoIP, telecommunication equipment and servers• Image and install workstations and VoIP phones• Administer tape backups using Symantec Backup Exec 11d• Project lead - Seadrift VoIP rollout team• Project lead - Seadrift desktop rollout team

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  Stallion Oilfield Services

  Oct 2011 - Jan 2012

  Communications Technician

  • Install and troubleshoot VSAT units (satellite internet)• Install and troubleshoot wired and wireless phone systems• Install and point satellite antennas• Install and troubleshoot computers and printers• Install and troubleshoot cell phone boosters

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  Advanced Technology Services

  Mar 2012 - Jan 2019

  • Server support – VMware, Windows Server 2008 through 2016, RHEL and other Linux distributions• Work collaboratively with database team – Microsoft SQL, Oracle Database, Access• Level 2 network support, Cisco routing and switching – vLANs, subnets, LACP/EtherChannel, trunking, routing and routed protocols (I graduated from the Cisco Academy top of my class at Victoria College.)• Create and modify Powershell scripts• Active Directory OU administrator for Victoria site.• EMC Avamar backup administrator• Work collaboratively with various interdisciplinary teams such as quality control and software development as well as customers and vendors• Assist software engineers in development of process-specific applications• SCCM and Windows Update support• Document all IT critical systems processes• Troubleshoot and repair critical factory systems• Train critical factory systems users• Aid in network access- and distribution-level refresh project• Critical factory PC refresh project lead• 2-month interim IT department lead Show less

  • Critical Systems Technician

    Sept 2012 - Jan 2019

  • Desktop Technician

    Mar 2012 - Sept 2012
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  Lavaca-Navidad River Authority

  Apr 2019 - Jan 2020

  System Administrator

  Provision and administer server, network and voice infrastructure• Windows Server administration• Active Directory and Group Policy administration• Exchange Server administration• Server and desktop backup administration• Monitor overall system health and patching• Prevent unscheduled outages and degradations• Prepare, implement, and test disaster recovery proceduresSupport employees' desktop, laptop, mobile, and print computing needs• Windows OS and Office provisioning and administration• Apple and Android Mobile OS• Coach and train usersAdminister applications and underlying databases• Identity and access provisioning and administration• SQL Server and Database administration• IIS Administration Manage IT incidents, problems, and changes• Follow ITIL standards• Keen sense of urgency and expediency• Prioritize and troubleshoot incidents• Provide visibility and communicate the health of IT systems• Identify and share workarounds as needed• Proactively improve IT services• Availability to provide 24/7 support if critical incidents arise Show less

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  Lavaca Medical Center

  Jul 2021 - now

  Informatics Analyst