Mark Roland Jay Solis

Experience

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  Lts supermarket Inc.

  May 2008 - Dec 2009

  Customer Service Representative

  •Operates cash register machine to conduct sales transactions; handles cash and gift certificates.•Assists individual or institutional customers on bulk orders and coordinating the orders to the appropriate department.•Receives and displays merchandising material in accordance with established guidelines; ensure that stock level and displays are in accordance to the set standards.•Assist in setting and designing marketing campaign materials.•Manage customer’s queries and complaints.•Maintain sales record and perform inventory of stocks and replenishment.•Perform public announcement advertising through paging system. Show less

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  Aivy Foods Ventures Company

  Aug 2011 - Feb 2014

  Sales and Marketing Manager

  •Drive an effective design and implementation of local store marketing activities and sales building initiatives within store retail trade area.•Monitor effective management of all store marketing functions and events.•Promote corporate social responsibility and brand awareness through local store marketing activity.•Handles feedback management system, providing effective recovery approach for all types of complaints.•Accomplish Store Business Review and Business Strategic Plan. •Provide orientation for newly hired team members on company standards and house rules.•Facilitate training and certification for all team members. Show less

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  Hardees Restaurants

  Nov 2014 - Jul 2016

  Assistant Restaurant Manager

  •Handles restaurant operation, hospitality, production and daily audit of safety procedures while working in coordination with team members, management and general manager to ensure the success of the operation and achieve targets and goals.•Ensure cash management is in place and food safety standards are followed at all times.•Coordinate with the team members to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.•Monitor different restaurant audits such as; Food Safety, Product Quality, Product handling and Receiving, Cost Control and People Training and Development.•Monitor compliance with sanitation and health and safety rules and regulations.•Estimate consumption, forecast requirement and maintain inventory.•Dealing and resolving customer complaints.•Maximizing all business opportunity to drive sales. Show less

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  Barsalata

  Sept 2016 - Jul 2017

  Assistant Restaurant Manager- Manager in-chrage

  1. Deliver optimal sales results through proper cash management, profit and loss management and marketing initiated activity.2. Achieve people development though training and standard orientation.3. Exceed customer service standards by effectively implementing proper customer service management.4. Monitor and document all restaurant audit report from dubai municipality, food safety and service standards.

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  The Capital Gourmet

  Jul 2017 - now

  Assistant Restaurant General Manager at Five Guys