Tess Harper

Experience

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  Wells Fargo Advisors

  Jan 2011 - Jul 2012

  Operations Clerk

  - Perform all typical administrative functions for Vice President as well as maintain records of more than 3,000 accounts so they are organized, up-to-date, and easily retrievable.- Conducted independent research in the areas of home equity and mortgage rates for the purpose of financial analysis. - Prepare new sales materials, as wells as organize monthly sales reports to show monthly, quarterly, and yearly profit-loss data.

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  Wells Fargo

  Jul 2012 - Oct 2013

  Teller

  - Efficiently handles various customer service functions daily, including processing bank transactions, providing customers with product information, and suggesting beneficial financial solutions.- Continually exceeds sales quotas by presenting bank products to both non-customers and returning clients, through effective needs assessment and product knowledge.

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  National General

  Oct 2013 - Feb 2016

  Claims Specialist

  - Conduct unbiased investigations into loss event by obtaining facts and statements from all involved parties. - Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.- Prepared insurance forms to indicate repair cost estimates and recommendations.- Reviewed repair cost estimates with automobile repair shop to secure agreement on cost of repairs - Prepared succinct, sound, well-reasoned, and high-quality interview and investigation summaries and reports. Show less

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  AAA Carolinas

  Feb 2016 - Jan 2017

  Special Investigator

  - Interpreted personal auto policy contractual language, statutory regulations and analyzed legal liability and tort laws.- Handled high volume of claims in accordance with state laws and company audit requirements. - Managed the loss reserves and expenses for each claim file. - Handled many diverse situations including arbitration, litigation, underwriting notices, bodily injury settlements and concluding salvage auctions for totaled vehicles. - Utilized extensive customer service, investigation and negotiation skills with insureds, claimants, attorneys, medical providers and various venders throughout entire automobile claims process. Show less

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  Penn National Insurance

  Feb 2017 - Apr 2022

  Claims Representative 1

  - Examines claims forms and other records to determine insurance coverage. - Investigates and assess damage to property and review property damage estimates. - Interviews or corresponds with policyholders, agents, witnesses, police, or other relevant parties to determine claim settlement, denial, or review. - Analyzes information gathered by investigation, and report findings and recommendations. - Prepares report of findings of investigation. - Negotiates claim settlements and recommends litigation when settlement cannot be negotiated. Show less

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  Circana

  Jul 2022 - now

  Client Insights Analyst