Davide Giglio, PMP

Experience

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  Taxprep Information Systems, Mississauga, ON

  Jul 1987 - Apr 1995

  Supervisor, Programming

  Supervised Personal Tax software development team, responsible for accuracy, adherence to government guidelines and timely release dates.• Supervised a staff of four junior / intermediate programmers.• Developed programming schedules in response to strict government deadlines and reprioritize as required. • Designed and programmed personal income tax application software for commercial release using Basic, C and a 4GL software.• Designed and programmed the Electronic Filing component.• Developed tools and utilities using FoxPro and dBase.• Provided technical support to clients.• Provided network / computer support to staff.• Participated in on-campus recruitment. Show less

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  Clayton Group Services, Novi, MI

  Mar 1995 - Mar 1998

  Manager, Information Systems

  Administered the day to day operations of the IS department, reporting to the Chief Financial Officer.• Served as Project Manager, researched required hardware and software products, authorized purchases and coordinated implementation of server and WAN upgrades. • Maintained and enhanced Laboratory Information Management System ( LIMS ), programming in Progress 4GL, in a VMS environment on VAX and ALPHA systems.• Designed, installed and maintained local and wide-area Windows and Netware networks, personal computers, software and site wiring for all offices throughout the U.S.• Co-chairperson of the LIMS Software Selection Committee, which consisted of eight members from various departments and levels of management. Show less

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  Tepperman's Furniture, Windsor, ON

  Mar 1998 - Oct 2011

  Director, Information Technology & Senior Project Manager

  Oversaw the IT Department operations ensuring IT aligned with business objectives and budget. Developed and managed all application portfolios for distinct departments. As Project Manager, planned, managed, tracked and communicated on special projects focusing on key strategic business objectives including the transformation of the company-wide ERP system• Successfully managed the IT build-out for a new 185,000 square foot retail and warehouse facility, on time, within scope & budget – wired/wireless network, VoIP phones, CCTV, security, card access and RF Scanners.• Coordinated multiple server and WAN upgrades; including Window, Unix, Exchange and Terminal Servers.• Successfully maintained and enhanced the ERP system (STORIS) with zero down-time; including design, testing and training.• Developed unique IT solutions through consultations with leadership, planned and forecasted yearly departmental budgets, oversaw company-wide capital requests for all electronic, communication, technology and software purchases. • Coached, mentored and managed programmers, technical support and helpdesk team.• Fostered relationships with outside vendors and negotiated service contracts.• Installed and maintained local and wide-area networking (4 locations) in a mixed Windows \ Unix environment, maintaining a 24x7 level of system availability.• Researched and evaluated new software and hardware products and technology ensuring state of the art technical resources for the organization. Show less

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  Stellantis

  Sept 2011 - Oct 2021

  IT Manager Contact Center Telephony Infrastructure – North America

  Responsible for the design, integration and support of the Cloud Telephony ecosystem across the US and Canadian Contact Centers’ landscape. Provide technical and architectural leadership in support of the Contact Center transformation, operations and Integration with Vehicle Connected Services.• Manage on-shore and off-shore collaborative teams for telephony (Genesys Engage Cloud) support and development – ACD, IVR, VoiceBot, speech recognition (ASR, NLU and AI), dialer, as well as integrations with Salesforce Service Cloud and multiple backend systems.• Project Manager and IT Lead for the Contact Center digital transformations, implementing Genesys Engage Cloud across BPO contact centers, 1200 agents and 100+ applications • Project manage multiple concurrent initiatives, collaborating with leadership and IT cross-functional teams to continually improve the customer experience and drive efficiencies• Provide technical and architectural leadership to various lines of business in US and Canada, translate and implement business strategies into technology solutions• Budget administration and vendor management• Prepare RFPs, vendor scoring and selection recommendations, business case prep and justifications, project budgets, project blueprinting and future roadmaps • Fostered relationships with outside vendors and negotiated service contracts• Lead business requirements gathering sessions and workshops, document requirements, and oversee the development with the off-shore supplier partners • Follow SDLC ensuring functional and technical designs supporting the business’ requirements Show less

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  Genesys

  Oct 2021 - now

  Senior Project Manager, Professional Services

  Responsible for successful delivery of programs and their associated projects, working across departments to plan and develop strategies and define the projects needed to successfully deliver the strategic objectives. Works across multiple projects to effectively coordinates resources, communicate to stakeholders and ensure projects are successful in order to meet program objectives.