Toby Horowitz

Experience

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  Sodexo

  Mar 2006 - Apr 2009

  Service Response Manager

  Managed Service Response Center; processed and delegated work orders for residential and/or facility repairs. Communicated with and provided excellent customer service to over 350 residents. Processed, issued, and monitored completion statistics for over 8,000 work orders per year. Managed a 700,000 sq. ft. facility and 12 maintenance technicians. • Created reports designed to monitor open work orders utilizing computerized maintenance management system; developed and trained other Sodexo Building Services Facilities regional staff. Show less

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  Margolis Management and Realty, LLC

  Apr 2009 - Dec 2009

  Community Association Manager

  Responsible for managing three condominium properties; by proactively inspecting the communities (landscaping and buildings) and identify any issues that need attention.

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  Verizon

  Jan 2010 - Mar 2017

  Managed all plan changes, device upgrades, troubleshooting of customer’s devices (tablets, smartphones, & mobile broadband) and addressed/resolved all billing and services inquiries. • Resolved customer’s issues almost 99% of the time, with the lowest transfers rate (under 1%) to tier 2 Technical Support• Served as Point of Contact in absence of management by assisting peers with complex customer issues. • Training Assistant for a training program called, “Refresh for Success,” (to support peers with meeting company goals) through monitoring, critiquing, and coaching peers on their calls.• Selected as member of Director’s Core Team; assisted in presentation of new plans and processes to peers. Show less

  • Customer Service Pro

    Dec 2016 - Mar 2017

  • Customer Service Advocate

    Oct 2010 - Dec 2016

  • Customer Service Representative

    Jan 2010 - Oct 2010
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  Wegmans Food Markets

  Jun 2017 - Nov 2018

  • Helped customers locate products and educated them on the benefits of new products. • Supervised and developed a team of 25 front-end employees: cashiers, helping hands, maintenance, service desk and accounting employees. Managed total store operations in the absence of store or department managers.

  • Dairy Customer Service

    Sept 2018 - Nov 2018

  • Service Team Leader

    Jun 2017 - Sept 2018
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  NeuroMetrix, Inc.

  Nov 2018 - Mar 2019

  Customer Care Representative

  Performed troubleshooting of customer issues ranging from product use, expectations, technical, returns/refunds, and other general inquiries. Respond to customer email inquiries in a timely fashion.• Placed outbound calls to current customers to ensure product satisfaction and assist with any device concerns.

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  UpToDate

  Apr 2019 - Sept 2020

  Customer Service Representative

  Provided exceptional customer service by responding to customer inquiries through live chat, e-mail, and telephone. Gathered necessary information to develop an understanding of customer needs and promote a "one contact" customer service environment.

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  Amazon

  Oct 2020 - Dec 2020

  Fulfillment Associate

  • Efficiently received and stored goods inwards while using radio frequency scanners.

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  Amazon Logistics Group

  Dec 2020 - Jun 2021

  Shift Assistant

  • Assisted in the daily management of a delivery station; duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

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  HWY Partners - Harold W. Young, Inc.

  Jun 2021 - Aug 2021

  Customer Service Representative

  • Provided exceptional customer service to vendors and customers through managing multiple tasks, such as responding to emails, processing purchases orders, and following up on any outstanding vender/customer concerns.

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  Walgreens

  Nov 2021 - now

  • Maintained accurate inventory counts for the entire store (front end and pharmacy).• Completed all pricing activities: price changes, markdowns, markdowns deletes, in addition to accurate pricing signage. • Opened and closed store. Acted as manager (when needed) and made judgement decisions to ensure customer satisfaction. • Handled bookkeeping activities, including cash report, counting and balancing registers.

  • Inventory Specialist

    Jun 2022 - now

  • Shift Lead

    Nov 2021 - Jun 2022