Ankita Gaur

Experience

• 

  Teleperformance

  Oct 2011 - Jun 2012

  Subject Matter Expert

  Handling escalated calls from customer care executives (To Provide proper resolutions to the agents/distributors of their queries);Providing On Job Training to the new hirings;

• 

  MonaVie

  Jul 2012 - Mar 2014

  DCS & Administration Executive

  ROLES & RESPONSIBILITIES:Co-ordination with head office(Chennai);Documentation, Filing and record keeping;Email handling;Billing;Handling Branch Admin processes;Organise schedule & meetings;Maintaining public relations and handling complaints, queries and grievances of the customers;Daily MIS report;

• 

  TC Global

  Apr 2014 - Jan 2017

  I wad dealing in the visa process of all the countries. I was responsible for providing the student with advice and guidance on how best to obtain required documentation to go to other countries and how to complete this process smoothly.My task was to prepare the student for visa interview and deal with all applications face to face and by post to ensure that the student is suitable and to arrange all relevant visa documents within the time limit set by the government. Working with a company which deals in foreign admissions, provide the foreign education consultancy. My task is to understand the needs of the students and to maintain their database and records. Handling their grievances, help them to provide the instant solution of their queries. Guiding the students for the visa process, help them in arranging all the documents for the visa and in filling the visa application for all countries..

  • Visa Counsellor

    Jan 2016 - Jan 2017

  • Customer Relationship & Administration

    Apr 2014 - Jan 2016