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Soton Lam

Soton Lam

Reception and E-commerce Officer

Followers of Soton Lam341 followers
location of Soton LamPhnom Penh, Cambodia

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  • Timeline

  • About me

    Senior Manager, ETS (CLM Cluster), foodpanda

  • Education

    • University of Southeast Asia

      2012 - 2014
      Information Technology

    • Cisco Networking Academy

      2017 -
      IT Essentials

      · Describe how to protect people, equipment, andenvironments from accidents, damage, and contamination· Perform a step-by-step assembly of a desktop computer· Explain the purpose of preventive maintenance and identifythe elements of the troubleshooting process· Install and navigate an operating system· Configure computers to connect to an existing network· Install and share a printer· Upgrade or replace components of a laptop based oncustomer needs·… Show more · Describe how to protect people, equipment, andenvironments from accidents, damage, and contamination· Perform a step-by-step assembly of a desktop computer· Explain the purpose of preventive maintenance and identifythe elements of the troubleshooting process· Install and navigate an operating system· Configure computers to connect to an existing network· Install and share a printer· Upgrade or replace components of a laptop based oncustomer needs· Describe the features, characteristics, and operating systemsof mobile devices· Implement basic hardware and software security principles· Apply good communication skills and professional behaviorwhile working with customers· Perform preventive maintenance and advancedtroubleshooting· Assess customer needs, analyze possible configurations,and provide solutions or recommendations for hardware,operating systems, networking, and security Show less

    • Cisco Networking Academy

      2017 -
      Packet Tracer 101

  • Experience

    • Secrets Pavilion Urban Boutique Hotel

      Dec 2015 - May 2017
      Reception and E-commerce Officer

    • Pactics

      Jan 2017 - Oct 2018
      IT Helpdesk

      SummaryThe entire company operation relies on the ERP system and the Internet to keep productivities increases. I ensured all IT services are up and running as well as keep the downtime minimum. Cover Siem Reap side and report to IT manager in Phnom Penh. What I really do at Pactics:- Do Microsoft 365 administration- Maintain all system services.- Support end users with daily basis IT related issue.- Communicate to colleagues on every relevant task.- Perform backup as the procedure.- Make sure colleagues aware of technology security.- Enhance the use of company products.- Development of Microsoft Workflow.- Playing the role of the system administrator (networking, software, troubleshooting, Microsoft cloud, Windows server, DHCP, DNS, Active Directory, etc...). Show less

    • Sokha Angkor Resort

      Jun 2017 - Jan 2018
      Reservations Agent

    • Saorsa-SEA Co Ltd

      Oct 2018 - Nov 2019
      IT Manager

      SummarySaorsa provides IT Department managed service where a company can really focus on their products operation and leave IT Department us to take care. I am responsible for all the clients' issues are resolved within the agreed response time professionally. Customer satisfaction is really important to me so I make sure clients get what they paid for and more.

    • Cheathata Hotels

      Jan 2020 - May 2020
      Assistant E-commerce Manager

    • Foodpanda

      May 2020 - now

      • Senior Manager, ETS (CLM Cluster)

        Sept 2023 - now

      • IT Manager

        Mar 2022 - now

      • Senior IT Executive

        May 2020 - Feb 2023

  • Licenses & Certifications

  • Volunteer Experience

    • English Teacher

      Issued by English for the Smile of Children on Sept 2012
      English for the Smile of ChildrenAssociated with Soton Lam