Simon Gardner

Experience

• 

  Lloyds Banking Group

  Dec 2000 - now

  Working with multiple projects to ensure that clear messaging reaches all colleagues across all Lloyds Banking Group Community Bank brands. Challenging where appropriate to maintain integrity of each delivery but also ensuring there is clear signposting for customer facing colleagues to use in-the-moment.I have specific focus on making sure key communications land on time and that frontline colleagues can clearly digest important information that will affect the way they interact with, serve and protect customers. Show less - Impact assess customer change requests to enable effective prioritisation, challenging to drive out more detail- Gather and document business requirements to ensure delivery of change meets customer needs- SME input to enable effective decisions and support MI change- Build system reference data in line with MI Change requirements, or to resolve Live issues- Identify and deliver solutions and drive service excellence- Review & impact assess incoming change requests from Retail customer channels- Analyze business change and document requirements by assessing processes, MI or systems within the current business model- Business wide engagement all Retail teams and wider business including IT colleagues- Build / maintain network of colleagues, specifically within Retail customer channels, but also wider Change and Risk colleagues to support smoother working relationships and delivery Show less

  • Communications Manager

    Nov 2020 - now

  • Business Partner Manager

    Jun 2018 - Nov 2020

  • MI Analyst, Strategic Programmes

    Jun 2017 - Jun 2018

  • Lead Business Analyst

    Dec 2015 - Jun 2017

  • Lead Project Manager

    Jul 2015 - Dec 2015

  • Project Manager

    Jan 2015 - Jul 2015

  • Business Analyst

    Sept 2009 - Jan 2015

  • MI Analyst

    Jan 2007 - Sept 2009

  • Compliance Analyst

    Dec 2006 - Nov 2007

  • Branch Manager

    May 2006 - Dec 2006

  • Personal Banker

    Feb 2002 - May 2006

  • Head Cashier

    Dec 2000 - Feb 2002