Simon Gardner

Simon Gardner

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location of Simon GardnerLondon Area, United Kingdom

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  • Timeline

  • About me

    Communications Manager at Lloyds Banking Group

  • Education

    • Haywards Heath Sixth Form College

      1997 - 1999
      A Level Information Technology

      - English Language and Literature - Information Technology - Classical Civilisation

    • Oakmeeds Community School

      1992 - 1997
  • Experience

    • Lloyds Banking Group

      Dec 2000 - now

      Working with multiple projects to ensure that clear messaging reaches all colleagues across all Lloyds Banking Group Community Bank brands. Challenging where appropriate to maintain integrity of each delivery but also ensuring there is clear signposting for customer facing colleagues to use in-the-moment.I have specific focus on making sure key communications land on time and that frontline colleagues can clearly digest important information that will affect the way they interact with, serve and protect customers. Show less - Impact assess customer change requests to enable effective prioritisation, challenging to drive out more detail- Gather and document business requirements to ensure delivery of change meets customer needs- SME input to enable effective decisions and support MI change- Build system reference data in line with MI Change requirements, or to resolve Live issues- Identify and deliver solutions and drive service excellence- Review & impact assess incoming change requests from Retail customer channels- Analyze business change and document requirements by assessing processes, MI or systems within the current business model- Business wide engagement all Retail teams and wider business including IT colleagues- Build / maintain network of colleagues, specifically within Retail customer channels, but also wider Change and Risk colleagues to support smoother working relationships and delivery Show less

      • Communications Manager

        Nov 2020 - now
      • Business Partner Manager

        Jun 2018 - Nov 2020
      • MI Analyst, Strategic Programmes

        Jun 2017 - Jun 2018
      • Lead Business Analyst

        Dec 2015 - Jun 2017
      • Lead Project Manager

        Jul 2015 - Dec 2015
      • Project Manager

        Jan 2015 - Jul 2015
      • Business Analyst

        Sept 2009 - Jan 2015
      • MI Analyst

        Jan 2007 - Sept 2009
      • Compliance Analyst

        Dec 2006 - Nov 2007
      • Branch Manager

        May 2006 - Dec 2006
      • Personal Banker

        Feb 2002 - May 2006
      • Head Cashier

        Dec 2000 - Feb 2002
  • Licenses & Certifications

  • Volunteer Experience

    • Financial Awareness

      Issued by Manor Fields Primary School
      Manor Fields Primary SchoolAssociated with Simon Gardner
    • Gardening

      Issued by St. Peter & St. James Hospice on Jul 2014
      St. Peter & St. James HospiceAssociated with Simon Gardner