Nicki U.

Experience

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  The Thurland Hall

  Feb 2011 - Jul 2014

  Bar Supervisor/Manager

  Main responsibilities:-- Key holder to premises & safe- Bar & staff manager- Cash handler for premises - Staff training

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  Nottingham Teaching College

  Jun 2014 - Sept 2014

  IT Support Technician

  Main responsibilities:-- IT Administration- Maintain, audit and report issues- Design and maintain the college website- Diagnose and repair hardware as and when required.

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  VARCITI

  Sept 2014 - Nov 2015

  1st Line IT Support Technician

  Varciti was a new challenge to me and my duties vary. My main duties are:- Desktop/technical support- Windows server administration- OS Deployment - Design & maintenance of company website- Maintenance of company social media accounts - Training of team members- Sales administration- Hardware & software procurementI am also first point of contact for most of our clients and a a trusted key holder.

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  Nottingham Teaching College

  Sept 2016 - Feb 2017

  IT Support Specialist

  - IT Administration- Maintain, audit and report issues- Design and maintain the college website- Diagnose and repair hardware as and when required.

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  Lighthouse Display International Ltd

  Feb 2017 - Jul 2017

  IT Assistant

  - Pro-actively manage and take ownership of user issues via the helpdesk system which I propositioned to management and installed.- Maintain, audit and report helpdesk logs accurately.- Respond to user support requests by providing the necessary support and information to assist with the resolution of their issues whilst maintaining a high level of customer service. - Report on regular basis to the IT Manager on current outstanding issues.- Design of new Raspberry Pi Thin Client device that was deployed to numerous users to replace current HP Thin Clients in production.- Installation/configuration of companies new Netgear switches including setting up vLan's and security.- Learning Linux deployment and server capabilities. Show less

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  BWB Consulting Ltd

  Aug 2017 - Jan 2018

  IT Technical Technician

  - First line support for internal BWB users in 8 offices around the UK.- Design of the IT teams new NAS server for storage of the companies critical data.- Design of the IT teams new Windows Deployment Server for imaging new devices.

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  Littlefish (UK) Ltd

  Apr 2018 - Oct 2020

  IT Service Desk Technical Lead Engineer (SC/CTC Cleared)

  - Diagnosed, managed and resolved technical queries as 2nd/3rd line support for a large scale government contract of over 2000 users.- Primary technical lead on the team and working closely with directors of current contract and their infrastructure team on the clients estate.- Management of all major escalations, being point of contact for Priority 1/2 incidents and the handling of master incidents, monitoring the service desk ticket queues, service desk training, documentation, quality monitoring and network monitoring.- Worked alongside 3rd party vendors to manage and resolve master incidents, ensuring that any major technical issue is resolved within the SLA target and there is no major disruption faced by our client.- Training colleagues and new starters on the processes and new systems of the service desk- Continuously hitting and going beyond targets and KPI's set by team leaders.- Detailing and updating the service desks knowledge base on a daily basis with new information about major systems. Show less

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  Luxfer Gas Cylinders

  Oct 2020 - Sept 2022

  - IT System Administrator & Sole Infrastructure role- Network administration (Active directory, Windows Server 2019/2016/2012/2008, Exchange 2007/2013/2016, VMware ESXi, WatchGuard, Ubiquiti Networks, Linux Servers)- Supporting bespoke systems: MitreFinch TMS, PT-X- Anti-virus management (Sophos)- End user/server hardware purchase, implementation and design- End user/server support and break fix- Full site documentation for all systems- System security and improvement- Detailing and updating the knowledge base on a daily basis with new information about major systemsProjects Completed:- IT Helpdesk software for ticketing system, purchasing, reporting, inventory and monitoring- Nottingham site wireless solution (Ubiquiti Unifi) fully deployed w/ Unifi Controller software on Ubuntu Server- All network equipment updated to Unifi switches including PoE switches for wireless/camera solution.- Unifi Protect NVR setup for CCTV monitoring- Multiple new servers designed & deployed using Ubuntu & Windows server.- Upgrade of all Windows 7/10 client devices to latest build of Windows 10- Remote assistance software solution for remote workers- Secure VPN solution installed for remote workers - Asset management server for all workstations, laptops, docks, monitors, servers set up using Ubuntu Server & MySql- Full network monitoring server using PRTG Monitor- Backup solution installed using Veeam Backup & Replication- Bitlocker installed on all client devices and synced with active directory- Windows Hello For Business deployed to all users Show less

  • Systems Administrator

    Apr 2022 - Sept 2022

  • Onsite IT Engineer

    Oct 2020 - Apr 2022
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  ENSEK

  Sept 2022 - now

  Senior Desktop Engineer

  • Azure & Endpoint Management Administration• Network administration for internal infrastructure including switching and Unifi Wireless• End user support including break fix for Windows and MacOS.• Supporting bespoke inhouse software.• OS deployment to new client and server devices.• Procurement of licensing, devices and other needs.Projects Completed:• Network upgrade for wireless infrastructure using Unifi Wireless & FreeRadius authentication.• BitLocker drive encryption deployed to all client devices via Endpoint Manager.• Full documentation of all systems and network infrastructure.• Resolving current vulnerabilities with internal network & patching current infrastructure.• Decommission of EOL domain controllers to using full AzureAD.• Working with SecOps on internal auditing.• MacOS deployed in Intune with security policies set up.• Deployment of Windows 11 to full estate of client devices.• New asset management suite installed and operational.• Working with SecOps on internal auditing.• Helping develop new VPN solution for decommission of current solution.• Windows AutoPilot set up for end user devices.• Numerous security updates/exploits patched via Windows Defender, Zscaler and Falcon. Show less