John S.

Experience

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  Lowes Foods

  Jun 2013 - Jul 2014

  Lead Cashier

  - Trained 20+ new employee's in Point Of Sale system troubleshooting/Reconciliation systems - Manage Customer Transactions both cash and digital payment methods.- Welcome customers and provide assistance to their questions and/or concerns.- Train newly hired cashiers on accounting procedures and company policies.- Supervise 10+ checkout stations on a regular basis.- Assist in our stores Shrink(Product Theft and or Misplacement) and advise of programs and actions to reduce the shrink. - Oversee the Reconciliation Process and other accounting duties with our front end supervisor. Show less

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  Best Buy

  Jul 2014 - Mar 2016

  Apple Certified Sales Associate

  - Promote and sell Apple products in dedicated retail outlets.- Greet customers and ensure a great experience.- Determine the customer's needs while maintaining a personal interaction with all of our clients. - Recommend multiple product lines and solutions that would fit their needs.- Maintained relationships with key apple management regarding our retail program and the deployment processes of multiple standard operating procedures across the nation for apple.

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  CVS Pharmacy

  Mar 2016 - Aug 2016

  Pharmacy Technician

  - Engage with customers in a friendly and efficient manner while collecting customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.- Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.- Retrieve the appropriate medication from inventory, create prescription labels, adhere labels to prescription containers and place medication into prescription containers.- Assist in the administration of CVS programs including: Immunizations, Medication Therapy Management (MTM), Customer Loyalty programs, etc.- Prepare oral liquids Show less

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  Atrium Health Wake Forest Baptist

  Aug 2016 - Oct 2019

  Patient Service Representative

  As a Patient Access Representative I completed all components of patient registration. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record.- Interviewed patients in person or by phone to obtain all required information for hospital records and billing systems. Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.- Obtained patient and/or responsible party signatures on registration and issues required information to patients/ responsible party concerning Advanced Directives, Privacy, Medicare and required other compliance or consent forms.- Verified insurance coverage and obtains authorization for all services requiring pre-certification.- Prepared charts and paperwork for patient visits. Assisted with placing identification wristband on the patient while following hospital patient safety procedures at all times.- Performed clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc. Assisted patients with questions regarding hospital bills including taking payments at any registration location. Show less

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  Compucom

  Oct 2019 - Mar 2021

  Desktop Technician

  - Day-to-day technical support for the infrastructure and internal desktop systems software and hardware for a fortune 500 company.- Installs, configures and troubleshoots desktop systems and workstations issues in a heterogeneous environment.- Maintains passwords, data integrity, and file system security for the desktop environment.- Communicates highly technical information to both technical and non-technical personnel.- Lead and participate in the development of information technology and infrastructure projects.- Conduct training programs designed to educate local staff about basic and specialized applications.- Works on problems of diverse scope where analysis of situations or data requires an evaluation of identifiable factors.- Demonstrates good judgment in selecting methods and techniques for obtaining results.- Normally receives little instruction on day-to-day work, general instructions on new assignments. Show less

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  The Cook & Boardman Group, LLC

  Mar 2021 - now

  I manage and approve project plans, assist with IT system migration architecture, and facilitate meetings. My role includes updating the integration playbook, managing project timelines and resources, acting as a liaison between vendors and corporate teams, and ensuring timely project completion using KPIs and project management software. I also build and maintain strong sponsor relationships and manage vendors and contractors effectively.-Manage and approve project plans, including defining milestones, tasks, and deliverables.-Assist with the architecture of migration plans for all IT systems in preparation for the integration into the C&B platform.-Facilitate project team meetings and ad-hoc meetings as required.-Continuously update the integration playbook as required.-Facilitate travel to newly acquired companies throughout the integration process as required.-Manage project backlog and predict project timelines based on projected resource availability.-Act as a liaison between vendors and corporate teams whenever necessary.-Ensure projects are completed on time based on a timeline set with project sponsors.-Utilize project management software using a predefined framework.-Ensure project resources complete project tasks on time.-Build and maintain strong relationships with internal and external sponsors, ensuring their expectations are managed effectively.-Manage vendors and third-party contractors effectively as necessary.-Actively monitor all projects and resources using KPIs. Show less As a Systems Administrator I am focused on multiple systems and services related to many IT areas: IT Risk, Network Infrastructure, Server/Storage Infrastructure, Endpoint Infrastructure, System Administration, IT Operations, Information Management, ERP Administration, Development Operations, Acquisition Integrations, or Systems Integration. As a Systems Administrator, I am responsible for Recurring Tasks, Maintenance Tasks, Service Desk Requests, Non-Recurring Tasks, Acquisition Integration Tasks, and Continuous Improvement Tasks.- Recurring Tasks: Execute the day to day tasks necessary to ensure the successful delivery of IT Services to the organization- Maintenance Tasks: Participate during recurring maintenance windows as scheduled.- Service Desk Requests: Work on urgent and complicated issues related to Service Desk requests.- Non-Recurring Tasks: Work on one-time tasks and “mini-projects” not large enough to be classified as formal projects.- Project Tasks: Participate on IT projects through all phases. Responsible for the on-time execution of project tasks.- Assist with identifying and evaluating solutions, document pros/cons, make recommendations for services and systems.- Work on tasks related to lifecycle management for services and systems within assigned delivery spectrum.- Work with and manage baseline configurations for services and systems.- Monitor and Manage service and systems capacity ensuring availability and uptime for the organization.- Participate in documentation of all services and systems.- Notate and document Service Desk requests as necessary and directed.- Other relative duties as assigned. Show less As an IT Support Engineer I am a part of the Cook And Boardman's Infrastructure and Operations team. It is our job to ensure that all IT services perform at all times as expected. - Document and resolve IT support requests consisting of multiple types. - Perform Remote Troubleshooting.- Participate in continuous improvement projects related to IT.- Serve as a team member on a rotating on-call team.- Management of active directory including creation/modification/verification of groups and security policies - Complete numerous travel related activities to complete the migration process of new acquisitions.- Creates documentation for new standard operating procedures as well as policies for future company growth.- Manages access control systems for many locations across the United States.- Assists in system wide maintenance activities over multiple host types (Azure/RDS/VMSphere) Show less

  • Information Technology Service Delivery Manager

    Jun 2024 - now

  • Systems Administrator

    Jan 2023 - Jun 2024

  • Information Technology Engineer

    Mar 2021 - Jan 2023