Kristen Kingdon

Experience

• 

  Prestn Marketing Concepts

  Jan 2008 - Jan 2010

  Sales Representative

  o Lead new marketing processes for up and coming products, specifically in strategizing potential clientele markets and how to present products to appeal to certain demographics. o Managed North Jersey sales marketing projects. Had constant contact with suppliers, clients, and employees. o Promoted product into new markets to maximize sales, and new product growth.o Launched new products into the market

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  Glen Ridge Pharmacy

  Apr 2008 - May 2009

  Pharmaceutical Technician/Medical Biller

  Assisted in the implementation of standards and procedures in accordance to the Joint Commission for the pharmacies two locations, ultimately obtaining accreditation and assuring improvement in the quality of their medical supply products.

• 

  Thermo Fisher Scientific, Global Chemicals Division

  Sept 2011 - Sept 2015

  • Designed and maintained global quality metrics for daily, weekly, monthly and quarterly needs, including outstanding customer responses, overdue CAPAs, non-conformance materials, internal and external audit findings, COQ (cost of quality), COPQ (cost of poor quality).• Complied, arranged and analyzed supplier quality data at various tier levels through data related to non-conformance and customer related complaints. Assessed top vendors on a quarterly basis to effectively identify supplier quality/delivery defects.• Managed all customer complaints and compliance issues for North America Global Chemicals sites, including conducting investigations, product dispositions reports, product quarantines/recalls, managing corrective and preventative actions associated with customer complaints. • Managed incoming evaluation samples across both GC sites ensuring samples are tested in a timely manner.• Managed all LCR (Low Cost Region) samples across North American GC sites, responsible for weekly updates to Global LCR sourcing managers• Daily management of QC labs workflow. Primary contact between quality and operations for both sites. Supervisor responsible for assigning and prioritizing samples in the dry, liquid and solvent labs.• Primary lead of nonconforming material dispositions, responsible for contacting suppliers to obtain return authorizations, and investigation reports in the form of CAPAs for the North America Global Chemicals sites. Responsible for the upkeep and sustainability of the QA database and ensure all non-conforming materials are processed and returned within a timely manner, as an acting liaison between the planning, sourcing and warehouse departments. Show less • Tested raw material and bulk material in accordance to ACS, USP, EP, BP, JP guidelines. • Used AA, LC, LC-MS, GC-FID, GC-ECD, GC-MS, IR, UV-VIS, and ICP.• Maintaining the up-keep of reagent chemicals, by calibrating them as needed and making new ones when others have been expired.• Receive and respond to customer complaints in the form of PIRs (Product Improvement Reports).• Updating outdated methods for many products in the form of PMRs (Product Maintenance Requests).• Calibrated instruments as needed according to company, USP, and ACS testing standards.• Maintained the Certificate of Analysis hard drive for previously tested products. Show less

  • Quality Control Lead/ Quality Assurance Associate

    May 2012 - Sept 2015

  • Quality Control Chemist

    Sept 2011 - May 2012
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  Mars

  Sept 2015 - now

  - Implement and deploy quality and food safety strategy across MWC AM BU, including Q&FS site requirements, move with speed processes, site questionnaires - Leads quality initiatives for continuous improvement and partner development within this MWC AM partner facilities.- Assures that all products produced at supplier sites are safe for consumption and conform to the intended product design. This includes being responsible for change management process improvement, and product risk assessment- Manages Licensing and Food Service Q&FS site audits; assessing and ensuring ongoing effectiveness of the corrective and preventative action process within the framework of the GFSI compliant Quality Management System, and Mars QMP.- Assess food safety programs such as HACCP/HARCP, Product Development and Design, Supplier Quality Assurance Programs, GMP, Sanitation, Pest Control, Food Defense, Site Security, Continuous - - - Improvement of the Quality Management Program through audits of Licensee and Food Service manufacturing facilities for MWC AM.- Assists in Licensing/Food service customer audits across all Americas facilities- Participates in the management of serious incidents involving products, and the on-going interpretation and reporting of information from our customers and consumers, and the management of quality related document requests from the suppliers and/or customers.- Leads the product related incident management process for licensing and strategic partnership sites, including affiliate customers. - Manage decision, disposition and follow through processes with respect to non-conforming incidents impacting quality and food safety.- Leads implementation of the Q&FS suite of standards to include specifically External Manufacturing Quality Management Standard. - Participate with R&D during the development of the finished products. Show less - Quality Assurance Manager ultimately responsible for designing and implementing quality and food safety systems, implementing new process and products within a production facility for The Cocoa Exchange Business unit.- Responsible to identify and lead teams to implement changes to process, quality and food safety systems to minimize quality and/or food safety risks to the business and maintains strong preventative programs.- Responsible to ensure the quality systems and methods used are in line with the Mars Global Quality Management Process Standard.- Conducts annual quality audits of all TCE manufacturers, contract packers and distribution facilities. Document and confirm corrective actions have been completed at each site.- Reviews and logs all quality cases that are received from both new product start-ups and on-going production runs.- Conducts associate training, both internally and externally with contract manufacturers- Reviews all finished product microbiological data and release of finished product including reporting and root cause analysis for any product out of specification.-Leads PRIMP documentation and resolution. Provides leadership in coordinating problem solving activities as needed to resolve issues.- Manages metal detector standards and foreign matter standards with external/co-manufacturers- Manages External Manufacture Product Risk Assessments, Technical Specification sheets, Validation studies, shelf life tests, verification programs, external manufacturing supply change risk assessments, New product validation. Show less

  • Strategic Partnerships Quality Manager

    May 2024 - now

  • Senior Licensing, Strategic Partnership & Food Service, Q&FS

    Jan 2020 - now

  • Licensing and Strategic Partnerships, Q&FS

    Aug 2018 - Jan 2020

  • Quality Assurance Manager: THE COCOA EXCHANGE

    Sept 2015 - Oct 2018