Catalin Andrei Prodan

Experience

• 

  Bancpost

  May 2007 - Sept 2011

  Involved in improving the department's workflow by: - decreasing operation processing times together with reducing costs; - preparing, requesting and helping with the developement of EOD reports; - participating in project management activities, creating business requirements, scenario testing and suggesting system enhancements; responsible for sign-offs.Problem management activities (ensuring that the system problems are taken care in a timely and efficient manner, full details are communicated via the agreed channels and if necessary, escalating the problem to the vendor)Drawing daily and weekly reports such as productivity, capacity, operations,etcDrawing weekly and monthly reports for the management, regarding the changes on the loan portfolio.Attending meetings with the New Accounts-Deputy Manager regarding the department's action plan as part of the bank's strategic planning.Working closely with the Branch Service Dept. and the Complaints Dept. to ensure accurate and fast responses/solutions for problems that occurred in the agencies concerning the post disbursement operations requests.Liaising with the MIS Dept. for the development of various reports.Liaising with the Help Desk Dept. for solving technical problems and ensure business continuity.Appointed Bancpost representative in the relation with the Credit Bureau and responsible for deleting, correcting and updating the clients' payment history, based on the complaints and requests, both from agencies or Credit Bureau administrators. Responsible for solving the cases according to the agreed SLA's. Responsible with collecting the data and preparing a daily situation with the operations made on sold portfolio loans.Modifying loan parameters according to the clients' requests ( early prepayments, maturity date changes, interest changes,etc). Show less At first, within the New Accounts - Consumer Loans Dept. I was responsible for:Analyzing the loan requests.Checking if the clients meet the eligibility criteria.Checking the clients' credit history and references.Based on the above, taking the decision of approval/rejection.Later, within the same department: Working closely with the Branch Service Dept. to ensure accurate and fast responses/solutions for problems that occurred in the agencies concerning the loan requests; also responsible for the continuous service improvement in order to ensure the SLA's are met as agreed.Appointed to liaise with the Human Resources Dept. concerning the new hires, all types of leaves, timesheets, loans for staff.Liaising with the Credit Risk Dept. regarding urgent applications with high exposure and different memos.Liaising with the Credit Policy - Quality Control Dept such as feedback for the applications found with problems during the daily quality control process.Other administrative tasks that were directed to me from time to time. Show less

  • Senior Credit Officer - Loan Administration Dept.

    Oct 2008 - Sept 2011

  • Loan Officer

    May 2007 - Sept 2008
• 

  Ericsson

  Mar 2012 - May 2018

  - SLIM is the Operational Leader for the Incident Managers on Shift.- Represent Ericsson and NOC during management escalation and other high impact incidents, being the most visible role to Upper Management, Service Delivery Manager and the Customer.- Responsible for the effective restoration of service during an Emergency situation.- Act as SPOC for all management related communication.- Responsible for management escalation, major service outages or crisis incidents affecting the business continuity.- Has visibility on all the incidents for all the customers in NOC. - Allocate an Incident Manager from the team to an incident based on the impact and seniority.- Provides recurrent and on-demand reports towards Management and Stakeholders- Responsible for Business Continuity Process and Disaster Recovery Plan.- Build the action plan towards a resolution together with the engineers and Incident Manager on shift, considering different alternatives, discussing pros and cons (“outside the box thinking”).- Review all restoration decisions based on financial and customer impact and communicate using the proper channels. - Responsible and accountable for creating and implementing individual improvement plans, based on shift experience with certain incident managers; provide direct feedback to the Manager, part of the Annual Performance Review- Responsible for cross-training (multi-customer) and competences development during his shift- Manage the shift based on the current workload and business impact. Has the authority to re-assign an Incident Manager on certain customers in order to develop their current skills.- Create a “task force” during an Emergency, in order to utilize at best the current resources and skills available in NOC, to avoid any financial loss or customer dissatisfaction.- Act as the next level of escalation for incident management related issues/problems during out of office hours. Show less - Manage and coordinate the escalation process.- Coordinate handover activities associated with ongoing critical incidents.- Ensure all required resources (human, facilities, equipment etc) are available, involved and focused in the restoration of service.- Ensure the recovery of service is proceeding in a timely and efficient manner.- Ensure the incident is correctly classified as a critical event as per the customer service level agreements.- Manage and coordinate the communication processes during and after the incident.- Reporting back on processes and other improvement needs- Be all-time aware to have taken on a Management and Leadership function and act all times accordingly.- Ensure all incident details are fully maintained and regular updates are distributed via the agreed communication channels.- Provide input to and coordinate the development of the Major Incident Reports, including initial recommendations to prevent the re-occurrence of a similar incident.- Provide assistance to the Service Delivery Manager/Customer Operations Manager Show less

  • Shift Leader - Incident Management

    Feb 2015 - May 2018

  • Incident Manager

    Mar 2012 - Feb 2015
• 

  Secureworks

  Jun 2018 - now

  - Oversee and coordinate the delivery of information security services that Secureworksprovides to the customers - Act as a trusted advisor and delivery manager to the client to ensure performance levels andexpected outcomes from the delivered services are achieved and maintained, aswell as driving continuous improvements. - Act as people leader for a team of Security Analysts delivering 24/7 security services to Secureworks customers; - Manage the delivery of the service, ensuring this is in compliance and conformity with the Service Description. - Perform delivery governance (communication, service status meetings, etc.). - Partners with other internal stakeholders to: - Prepare and present the service review as part of the Monthly Status meeting as well as support with the preparation and presentation of the Quarterly Security Posture Review. - Respond in a timely and qualitative manner to potential escalations related to the delivery. - Identify weaknesses and/or gaps in the Customer security program and works with the Customer to address the findings - Define and update operational procedures as needed. - Identify, review, and recommend technical or process service improvements.- Review service management reports to ensure tickets are being acknowledged, worked and Service Level Objectives are being met. - Cultivates trusted partner relationships with the Customer and with the account team; keeps consistent and open dialogue to uncover issues, challenges, risks. Show less - Ensuring the delivery of information security services to the client is in compliance with the contract and follows any applicable standards and regulatory requirements (e.g., PCI, HIPAA)- Perform client account management (communications, site visits, Monthly Governance, etc.)- Lead cross-functional program teams in security remediation planning and execution of securityprograms by planning and tracking of tasks, schedules, resources and dependencies- facilitate & drive project meetings- Identifying, reviewing and recommending information security improvements as they relate to the achievement of the client’s business goals and objectives- Managing and driving remediation efforts related to information security; remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and Critical Practice assessments- Identifying information security weaknesses and/or gaps in the client’s current operations and working with the client to bring information security operations up to standards- Participating and representing information security in delivery / operational meetings; conducting an information security operational review meeting with account and client key stakeholders with topics including information security status and performance- Reviewing service management reports to ensure tickets (i.e., incidents, problems, requests, changes), related to information security, are being acknowledged, worked and Service Level Agreements are being met- Cultivating trusted partner relationships with account and client; keeping consistent and open dialogue to uncover issues, challenges, risks Show less - Acting as a subject matter expert, providing also technical training for the InfoSec team in areas such as incident handling, event analysis and correlation, IDS/IPS and log monitoring- Oversee the daily tasks and deliverables handled by the InfoSec Team and contribute to the investigation of high alerts, determining the source of the threat, the extent to which customer assets have been compromised and make recommendations for remediation- Prepare operational governance reports and present them to the business stakeholders and client representatives- Develop and review team training plans and facilitate career development for engineers of all seniority levels- Perform incident response activities according to the PICERL framework- Research and make recommendations for applying defense-in-depth strategies within the Customer’s environment Show less

  • Security Delivery and Operations Manager

    Oct 2023 - now

  • Security Delivery Manager

    May 2020 - Sept 2023

  • Information Security Team Leader

    Jun 2018 - Apr 2020