Mohsen Vosough

Experience

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  Milad Tower

  Jan 2015 - Apr 2016

  Customer Service Representative
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  Alibaba Travels Co.

  May 2016 - May 2017

  Customer Service Supervisor

  Alibaba travels Co has been active in Iran’s travel and tourist business since January 2014 as an startup.As an Customer Service Supervisor my main responsibilities would be defined as:- Track customer problems with other units of the organization- Call center reporting quality- Implementation of Sales & support in the domestic hotel sector- Negotiate with domestic hotels to sign a support contract- Reporting the sales process and guiding the Agents on the track- Support and sales Show less

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  Jabama.com

  Jun 2017 - Jun 2018

  Operations Supervisor

  Jabama.ir, part of Alibaba.ir, is an online hotel booking platform. Jabama.ir is the best place to plan, book, and manage your accommodations when you decide to travel to cities of Iran. We provide hundreds of Hotels at once and show you the information you need to make the best decision.

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  IiVentures (Iran Internet Ventures) کسب و کارهای جسورانه اینترنت ایران

  Jul 2018 - Sept 2019

  Customer service operations/QA Manager

  iiVentures is and startup incubator and internet services holding including Chilivery.com, Netbarg.com, TIK8.com, Drdr.ir and Saremiz.com.My main responsibilities as Customer service Operations/QA Manager defines as:- Full implementation of CRM software- Implement and redesign all customer support processes- Launch Customer Operations Unit- Setting up a QA unit in customer affairs- Setting up an independent customer finance unit- Designing and implementing a comprehensive reporting system Show less

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  Ghestaneh.com

  Sept 2019 - Aug 2020

  Business Development Manager

  - Development all process including sales, support, finance,- Launch new Leasing ecommerce line,- Sales strategy implement for the Leasing ecommerce line,- Management of Support department,- Training, monitoring and quality assuring of Support team members,- Development of infrastructures including hardware and software requirements.

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  Ejobteam

  Aug 2020 - Mar 2021

  Operations Manager

  Ejob is an application platform allowing users to post odd job offerings to other users looking to make some money by performing a task.At ejob we take unemployment seriously, and have come up with a solution tohelp reduce it. Although we cannot totally relieve the economic hardships, we canmake a marginal difference.My main responsibilities as Operations manager:- Management of business demand side,- Management of business support department,- Set, monitor and improvement of the team KPIs, regarding to business objectives,- Development of the support department processes,- Development infrastructural requirements for Support department, Show less

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  Darmankade

  Mar 2021 - Jan 2022

  Operations Manager

  All our work in the clinic is to simplify the steps of various health services such as: making appointments in doctors' offices, consulting with psychologists and psychiatrists, performing medical tests, and so on.Simply put, the clinic provides online health services (online appointments, online medical advice, etc.).Our desire is to use the clinic for prevention, not treatment- Management of business support department,- Set, monitor and improvement of the team KPIs, regarding to business objectives,- Designing and implementing a comprehensive reporting system- Development infrastructural requirements for Support department,- Development of the support department processes,- Full implementation of CRM software- Setting up a QA unit in customer affairs Show less

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  Digikala.com

  Feb 2022 - now

  • Platform Operations Manager

    Jun 2022 - now

  • Platform Monitoring Senior supervisor

    Feb 2022 - May 2022