Edgar Haro

Experience

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  Arcadia Home Care & Staffing

  Jan 2010 - Jan 2014

  Certified Nursing Assistant

  •Assisted patients with bathing, meal prep, dressing, hygiene, light housekeeping and activities of daily living•Supported patients with end-of-life care as a primary caregiver and assisted their families

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  Zen Hospice Project

  Sept 2011 - Feb 2013

  CNA

  •Supported residents and their families with hands-on care, comprehensive clinical management, and meaningful education•Assisted in end of life ceremonies and provided emotional support to patients and family members

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  Maitri

  Sept 2012 - Jan 2013

  Pianist Volunteer
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  Thrive Support Services, Inc.

  Jun 2015 - Apr 2016

  Case Manager

  •Supervised work of 25 healthcare providers of support for clients with developmental disabilities, while carrying a personal caseload of 5-7 clients, with significant HR responsibilities for managing a diverse workforce

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  Brilliant Corners

  May 2016 - Nov 2018

  Housing Coordinator

  •Found dozens of profoundly disabled clients homes in their communities, leveraging all possible resources and funding mechanisms•Provided housing case management for 15-20 clients with developmental disabilities and to their familie

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  Bay Area Community Services

  Jun 2019 - Nov 2019

  Housing Coordinator

  •Guided and managed over 40 challenging clients through every aspect of the housing process, including identifying housing options, completing applications, determining financial resources, negotiating with landlords, and assessing reasonable accommodations for the disabled•Pressed difficult conversations with stakeholders about realistic housing options

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  Compass Family Services

  Nov 2019 - Aug 2020

  Bilingual Heading Home Case Manager

  •Guided and managed challenging clients through every aspect of the housing process, including identifying housing options, completing applications, determining financial resources, improving clients’ credit history, negotiating with landlords, and assessing reasonable accommodations•Reviewed assets and chose appropriate housing options for low-income and market-rate clients•Acted as liaison between clients and landlords, providing notices of rent increases, requesting repairs or accommodations, and disputing complaints Show less

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  Mission Housing Development Corporation

  Aug 2020 - Nov 2021

  Case Manager

  •Research, identity, and link residents with resources such as rental assistance, transportation, adult education, childcare, health services, employment assistance, SSI, Medicare, food stamps, prescription drug benefits, and senior services•Identify the strengths of residents for asset-building and personal development•Establish and maintain relationships with community service providers•Work with residential staff to identify specific support needs of vulnerable clients•Compile information and requirements for government and privately funded resources Show less

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  FORWARD Platform

  Nov 2021 - Dec 2023

  ● Led 7 distinct programs for a B2B SaaS startup, distributing over $100 million infunds to municipalities across America, enhancing community support systems.● Provided comprehensive program management support from initial creation toconclusion, ensuring successful implementation of assistance programs.● Collaborated with cross-functional teams to ensure smooth project coordinationand timely completion of deliverables.● Onboarded partner agencies to utilize client data platforms, implementingprocesses for enhanced service delivery and mentoring team members inplatform utilization.● Established controls for proper fund allocation and conducted training sessionsfor stakeholders and internal staff to ensure compliance and best practices.● Engaged in weekly communications with county and state officials to ensureproper fund disbursement.● Coordinated outreach to the LatinX community, providing training and support inSpanish.● Developed fraud prevention systems for aid programs using data analysis.● Provided technical support to partner agencies and created accessible websitesdirecting recipients to critical resources.● Tools and Software: Proficient in Formstack, DocuSign, Tableau, WordPress,Asana, Jira, Google Suite, Office 365 (Word, Excel), and Slack. Show less ● Supported the distribution of $50 million in federal funding to over 10,000 households.● Onboarded partner agencies to utilize client data platforms.● Implemented processes and improvements to ensure successful partnerships and delivery of services and addressed project risk management to the team and shareholders.● Established controls and criteria to ensure proper allocation of funds.● Conducted program training for stakeholders, internal staff, and other community members.● Engaged in weekly communication with county officials, state officials, and other entities to ensure proper disbursement of rental assistance funds.● Coordinated outreach and marketing to the LatinX community.● Established fraud prevention systems.● Provided technical support to partner agencies.● Created accessible landing pages that steered recipients to critical resources.● Skilled in creating customized Formstack questionnaires for diverse government clients to fulfill their unique requirements and objectives.● Proficient in Asana project management, improving team collaboration and project efficiency.● Skilled in Jira ticket creation, facilitating effective communication and issue resolution with software engineers.● Experienced in collaborating with software engineers to deliver high-quality products that meet customer requirements.● Proficient in Google Sheets data management, improving accuracy and informed decision-making.● Skilled in conducting client-facing meetings, improving relationships and increasing partnerships.● Experienced in working in a fast-paced startup culture, adapting quickly to change and collaborating with cross-functional teams.● Proficient in creating WordPress landing and web pages, enhancing website functionality and user experience. Show less ●Supported distribution of $50 million federal funding to over 10,000 households for timely and accurate assistance.●Onboarded partner agencies to utilize client data platforms, streamlining rental assistance application process.●Implemented processes and improvements for successful partnerships and service delivery, addressing project risk management.●Established controls and criteria for proper fund allocation, promoting transparency and accountability.●Conducted program training for stakeholders, staff, and community members to ensure informed assistance for applicants.●Engaged in weekly communication with county and state officials for proper fund disbursement.●Coordinated outreach and marketing to the LatinX community to increase awareness of rental assistance resources.●Established fraud prevention systems to safeguard program integrity and protect eligible households.●Provided technical support to partner agencies for smooth processing of rental assistance applications.●Created accessible landing pages for critical resources, enhancing user experience and accessibility.●Skilled in creating customized Formstack questionnaires and proficient in Asana project management.●Proficient in Jira ticket creation, facilitating effective communication and issue resolution with software engineers.●Collaborated with software engineers to deliver high-quality products meeting customer requirements.●Proficient in Google Sheets data management, improving accuracy and informed decision-making.●Conducted client-facing meetings, strengthening relationships and fostering partnerships with CBOs and stakeholders.●Adapted quickly to change and thrived in a fast-paced startup culture, collaborating with cross-functional teams.●Proficient in creating WordPress landing and web pages, enhancing website functionality and user experience. Show less

  • Program Manager

    Nov 2021 - Dec 2023

  • Associate Program Manager

    Nov 2021 - May 2023

  • Inbound Customer Service Representative

    Nov 2021 - Feb 2022
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  Housing Works

  Aug 2024 - now

  Case Manager

  ● Manage a caseload of 25 chronically ill clients in a scatter site housing program,providing compassionate support to enhance their well-being.● Conduct psychosocial assessments and housing eligibility screenings to developand review individualized Treatment and Housing Plans every 30 days.● Foster strong client relationships through regular meetings and engagement intheir care.● Assist clients in obtaining vital documents and facilitate benefits enrollment,enhancing access to services such as legal aid, cash assistance, and SocialSecurity.● Support housing applications and coordinate apartment viewings to promoteclient stability.● Collaborate with cross-functional teams, including property management andoperations, to ensure comprehensive follow-up and seamless care for clients.● Mentor junior staff in best practices for client engagement and resourcenavigation, fostering a culture of support and learning within the team.● Engage in care coordination with interdisciplinary teams and implement crisisintervention strategies as needed.● Maintain accurate client records and adhere to quality assurance standards whilecontributing to quality improvement initiatives.● Promote Housing Works’ core values and provide culturally competent services,advocating for clients’ needs. Show less